Director or Manager of Alliances
Location: United States
About Us
We like to work on problems that are important but unpopular and rally the company around educating the target customers on why they should pay attention to this unpopular but important problem.
To our surprise, management is broken at most companies and the result is individual contributors being under-skilled, under-developed, and the wrong people getting promoted and recognized.
At the intersection of HR tools and Business Intelligence, there is a gaping unaddressed problem around optimizing people in their work. We have been fooling ourselves to think the real solution is making people more efficient when the root cause is figuring out how do we uplevel people’s skill, judgment, and intuition.
There will be a software category called Performance Excellence and we are on a mission to help companies address this by building performance excellence cultures. What is a performance excellence program?
It’s about enabling team leads with the tools and guidance to go from average managers to great managers - managers that are excellent coaches to their team.
It’s about enabling the individual contributors with access to their metrics to better own their performance, career trajectory, and skill development.
The primary department we work with are Customer Service teams / Contact Centers today. We work with hundreds of customers - learn more at www.maestroqa.com.
The Maestro Mindset
In addition to evangelizing Performance Excellence - we want the reason people to be here to be because -
● This is the place that took a bet on the underdog when most others overlooked you
● This is the place someone comes to to transform their skills to the next level
● This is the place someone transforms their life financially over 5-10 years or skip 5 years in their career for the next opportunity
Maestro will be tougher than 99% of other jobs but for the people who enjoy ‘tough’, it will also be the most rewarding.
Why this Opportunity
● Partnerships are a critical, central, growth driver for our company so you have lots of cross-functional and executive support
● We are Salesforce’s preferred partner in our space currently and with the growth in Salesforce Voice, we have a huge opportunity to double down on our partnership going forward
Key Requirements
● Highly ambitious, go-getter
● Natural salesperson
● Willing to travel a lot
Equal Employment Opportunity Policy
MaestroQA does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
Top Skills
What the Team is Saying
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What We Do
Our mission is to help companies across the world improve their customers’ experiences with better customer support. Our solutions streamline quality assurance practices, improve customer support coaching, and provide data-driven reporting. We’re growing rapidly to help reshape how some of the world’s fastest-growing and most innovative companies — including Etsy, Stitch Fix, Postmates, Lyft, and Squarespace — engage with their customers.
Why Work With Us
It's our focus on building trust with each other, competing against ourselves - not others, and continuous self-improvement.
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MaestroQA Offices
Remote Workspace
Employees work remotely.
Remote-first with strong bases in LA, SF, NY, and Singapore, we're a diverse team working to reinvent how customer support teams are run.
