The Technical Support Analyst will perform all IT Support-related service work, including but not limited to imaging, software installations, problem diagnosis and repair, necessary for end-users and server-related computing devices, printers, and RF scanners. Job Description:
- Solve Tier 1 and 2 incidents and/or escalate to appropriate functional groups.
- Troubleshoot and work with vendors on IT hardware technical issues.
- Provide end-user support for Microsoft Office 365, Windows 10, SharePoint, and Microsoft Access databases.
- Perform IT preventive maintenance and due diligence to ensure business continuity.
- Ensure IT-related inventories are kept up to date and peripherals are readily available.
- Administer user accounts through Active Directory.
- Support WAN/LAN technologies, including switches, routers, wireless access points, port configurations, and remote VPN.
- Serve as a conduit between plant resources and relevant Corporate ITPM resources, collaborate with Corporate and Engineering resources, and follow up and escalate to appropriate teams, as necessary.
- Support Enterprise-wide application(s) and database(s).
- Take ownership of issues and follow through to completion.
- Support strategic corporate initiatives and projects.
- Ensure adherence to IT policies, standardization of processes and procedures.
- Keep apprised of trends in technology to improve customer experience and productivity.
- Provide on-call support and escalation, as necessary.
Qualification:
- Must have hands-on experience with desktops/laptops/tablets/smart devices; Windows 10, software installs, imaging and restorations, virtual server environments, patch management, and network strategies.
- Excellent verbal and written communication skills.
- Self-starter with high motivation and ability to work with geographically dispersed management.
- Comp TIA A+, MCSA preferred, but not mandatory.
Printpack is proudly an equal-opportunity employer. We are committed to creating an inclusive environment. Embracing diversity enhances our work culture and is vital to our success. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, marital/parental status, genetic information, age, national origin, ancestry, ethnicity, disability, marital status, military or veteran status or affiliation, or any other characteristic protected under applicable law.
To view your rights and government notices, please see the links below:
Know Your Rights - Conozca sus Derechos - Your Rights Under USERRA (dol.gov) - FMLA - FMLA (Spanish) - Polygraph Protection - Right to Work - Right to Work (Spanish)
Printpack is committed to helping individuals with disabilities participate in the workforce and ensure equal opportunity to compete for jobs. If you need a reasonable accommodation to assist you with your application for employment or job search, please get in touch with us by sending an email to [email protected]. Please include in your email a brief description of the accommodation you are requesting and the position for which you are interested in applying.
Skills Required
- Hands-on experience with desktops, laptops, tablets, smart devices; Windows 10, software installs, imaging and restorations, virtual server environments, patch management, and network strategies.
- End-user support experience for Microsoft Office 365, SharePoint, and Microsoft Access databases.
- Experience administering user accounts through Active Directory.
- Experience supporting WAN/LAN technologies, switches, routers, wireless access points, port configurations, and VPN.
- Experience troubleshooting IT hardware and working with vendors.
- Provide on-call support and escalation as necessary.
- Excellent verbal and written communication skills.
- Self-starter with ability to work with geographically dispersed management.
- CompTIA A+ certification.
- MCSA certification.
What We Do
Printpack: Converting vision into value. Printpack develops innovative packaging solutions that deliver a distinct advantage at the shelf, strengthen brand identity in the minds of consumers, and help brand owners increase speed-to-market. Our vast portfolio of packaging solutions along with our technical and commercial expertise in materials science and barrier solutions gives brand owners peace of mind, enhances product protection and increases sales at the shelf. Every product has unique packaging needs and brands can improve customer retention by utilizing features that enrich and simplify the consumer experience. Printpack’s engineering team is skilled in the art of making packages that are easier to use – employing reclosable solutions, peelable materials, tear-optimized materials, and more. Our collaborative development and innovation process helps ensure a positive consumer experience throughout the entire usage cycle, promoting repeat purchases and supporting overall brand loyalty. Printpack offers a comprehensive benefits package designed to promote wellness and provide protection for our associates and their families. Some of our competitive benefits include medical coverage, dental coverage, life insurance, short-term and long-term disability, 401(k), matching gift program, employee assistance programs, educational assistance, and service awards. Printpack is proudly an equal opportunity employer. We are committed to creating an inclusive environment. Embracing diversity not only enhances our work culture – it is vital to our success.
