Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Support, operate, and optimize Citrix virtual apps/desktops across hybrid on‑prem and Google Cloud environments. Administer Citrix components and NetScaler/ADC, support VMware and HCI platforms, monitor performance, respond to incidents via ServiceNow, perform root cause analysis, maintain runbooks, participate in on‑call rotation, and assist with upgrades, DR testing, and change activities.

Maintain and administer company LAN/WAN and related systems. Install, configure, and troubleshoot network devices (firewalls, routers, switches, wireless controllers). Monitor performance, manage virus protection and email apps, perform disaster recovery, replace faulty hardware, and support users with diagnostics and documentation.

Manage day-to-day IT operations, AWS cloud infrastructure, ERP onboarding and integrations, data flows, and cybersecurity practices. Lead internal IT staff and vendor relationships, enforce IT policies, and support customer network and solution design to ensure reliable, secure, and scalable systems.

Provide phone and email application support and training to clients, log and escalate tickets, create statements of work, produce ad-hoc reports, assist QA with testing and bug identification, and perform other help-desk duties to ensure client satisfaction.

Administer and maintain CMDB platforms (BMC Helix, ServiceNow) and discovery tools, manage integrations and reconciliation/normalization rules, perform audits and remediation, monitor ingestion and reconciliation, maintain documentation and runbooks, train staff, and support ITSM incident/change/problem processes and impact analysis.

Monitor and respond to emergency alarm signals from a 24/7 Security Operations Center; verify alarms, notify authorities, troubleshoot security systems, process calls, provide technical support, maintain logs, and follow company procedures to ensure building and customer security.

Provide Level 3 technical and testing support for Federal Reserve payment systems, develop business requirements, test plans and use cases, troubleshoot operational issues, communicate findings to leadership, and support system upgrades and product initiatives. Knowledge of Fed payment services preferred.

Provide phone/chat/email technical support for CGM software; troubleshoot using Windows tools; document tickets in the CRM; create knowledge-base articles; learn product features, pass exams, and meet SLA expectations in a high-volume environment.

Lead design, deployment, and maintenance of high-performance networks, compute and storage clusters. Implement security and incident response, automate server and network provisioning (Ansible/Terraform), manage Linux server fleet, support engineering and hardware teams, and coordinate facility infrastructure. Onsite role requiring physical handling of equipment.

Install, configure, support and manage LAN/WAN infrastructure and networking devices (Cisco, Extreme). Administer Active Directory, DHCP, DNS, SCCM, proxy, firewall and antivirus. Manage Windows Server, perform backups, monitor network availability and implement IT projects.