Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Provides advanced desktop support across computers, virtual desktops, mobile devices, printers, telephones, cloud environments, and related infrastructure. Diagnoses technical issues, manages vulnerabilities and deployments, standardizes desktop environments, documents processes, and supports ITSM requests. Participates in complex projects, routine and after-hours support, and on-call coverage. Trains and mentors help desk staff and end users while maintaining desktop, network, and server environments.

Provides hardware, software, network, and communications support across branch locations. Installs, configures, troubleshoots, and deploys computers, peripherals, Microsoft products, Cisco network equipment, and business applications. Maintains device inventories, network diagrams, and circuit records; supports connectivity failover and contingency processes; trains users; and delivers deskside and branch support. The role requires regular travel, prioritization of competing requests, strong communication, and collaboration with branch, warehouse, sales, fleet, and administrative personnel.

Provides end-to-end first-line IT support for employees, including account provisioning, device and printer troubleshooting, software installation, license management, asset inventory, ticket triage, and escalation. Maintains patching and maintenance schedules, documents solutions in Markdown runbooks, and develops AI-assisted automations. Supports Microsoft, ERP, eCommerce, networking, warehouse, and collaboration systems in an on-site environment.

Serves as the functional IT lead for Coupa procurement and Aderant Sierra financial operations. Supports procure-to-pay, supplier onboarding, accounts payable, general ledger, trust accounting, payments, banking, expenses, and related integrations. Translates business needs into requirements, configurations, mappings, testing, controls, documentation, and production support. Investigates incidents and data issues, coordinates vendors and technical teams, and improves system reliability, reconciliation, compliance, and operational efficiency.

Provides Tier 1 technical support for approximately 3,000 clients through in-person, telephone, email, and remote channels. Responsibilities include diagnosing and repairing PC, server, printer, and peripheral issues; imaging and configuring Windows workstations; managing basic user accounts; installing and relocating equipment; maintaining inventories and documentation; and tracking incidents through resolution in a ticketing system.

Administer and troubleshoot client desktop, server, networking, virtualization, Microsoft 365, Azure, security, backup, and cloud environments. Resolve escalated infrastructure issues, manage tickets according to SLAs, support customers remotely and onsite, and participate in on-call rotations. Mentor Systems Technicians, provide technical guidance, create documentation and SOPs, improve processes, and promote effective use of AI-enabled administration tools.

Provides Tier 1 technical support for Sena products through phone, email, and chat. Diagnoses and resolves software, system, networking, installation, and hardware issues; documents customer interactions; escalates complex problems; tests updates and features; collaborates with IT and software teams; and guides customers toward effective product use.

Manages, configures, monitors, patches, and supports multiple organizational applications and platforms. Ensures system availability, security, performance, compliance, and accessibility through troubleshooting, testing, documentation, and optimization. Collaborates with developers, network administrators, and database administrators to resolve incidents and improve integrations. Conducts capacity planning, provides user support, and mentors junior administrators and support staff.

Administers and governs the company’s SharePoint Online environment, including sites, permissions, content, lifecycle management, reporting, and documentation. Troubleshoots SharePoint, Teams, and OneDrive issues, supports Microsoft 365 changes, maintains governance standards, recommends improvements, and creates training materials for employees.

Provides L2 production support for Security Operations Center applications across Unix-based environments. Responsibilities include monitoring, incident triage, troubleshooting, root cause analysis, change and problem management, patching, disaster recovery testing, deployment verification, stakeholder coordination, and maintaining ITIL-compliant audit documentation and service reliability.