Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Provide onsite end-user computing support across client sites: image and set up PCs, troubleshoot hardware/software (Windows 11, Office, Outlook, Skype), perform IMACs, support C‑Suite/VIP users, assist IT projects, follow logging/reporting procedures, and travel between client locations as needed.

Provide advanced desktop, laptop, mobile, software, hardware, and network support for corporate and remote employees. Triage and resolve escalated issues, deploy and configure devices, manage accounts and access, maintain AV and physical security systems, track hardware inventory, perform patching and endpoint compliance, document solutions, and mentor Tier 1 staff while meeting SLAs.

Administer, install, configure, deploy, patch and manage WebLogic (11g+) application servers; perform WLST, shell and Perl scripting; handle ITIL change, incident and problem management; monitor performance/capacity; document environments; coordinate troubleshooting across teams for mission-critical J2EE applications on Unix/Linux.

Provide hands-on on-site technical support and remote assistance for hardware and software; perform installations and upgrades; track and resolve tickets; maintain client documentation; build rapport and ensure customer satisfaction.

Senior SQL Server DBA responsible for installation, configuration, migration, patching, capacity planning, performance tuning, HA solutions, root-cause analysis, and operational reporting. Lead projects and teams, provide on-call support, and follow backup/recovery and maintenance best practices.

Triage and resolve production incidents, perform root cause analysis, coordinate with DBAs/developers/ops, manage tickets and releases, validate changes with development, and perform SQL-based data analysis and software testing.

Provide Level 1–2 desktop and end-user server support for Windows and Microsoft 365 environments, troubleshoot mail, VPN, Citrix, AD and hardware issues, perform system maintenance and patching, use RMM/MDM tools, escalate as needed, and occasionally travel to client sites.

Provide hands-on production support for mainframe and distributed applications: monitor systems, resolve incidents, perform root cause analysis, support batch/job scheduling and DR procedures, maintain runbooks, and improve application reliability and supportability.

Provide production application support for mainframe and middleware environments: troubleshoot production outages, perform root cause analysis, debug Java code, manage incidents/changes, support databases (Oracle/DB2), and use monitoring/scheduling tools to meet SLAs.

Provide end-user support and manage workstations, install/configure applications and hardware, assist with Intune endpoint deployments (Windows/iOS/Android), handle help-desk tickets, and collaborate with IT staff and third-party consultants.