Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Provides first-line IT support to staff and clinicians across hospital sites. Troubleshoots hardware, software, printers, networks, access, and basic EMR issues; manages onboarding, offboarding, device setup, imaging, maintenance, and ticket documentation. Escalates complex issues, travels between sites, and participates in after-hours and weekend on-call rotations. Requires help desk or desktop support experience and proficiency with Windows, Microsoft 365, Active Directory, and basic networking.

Provides application support for property management and corporate teams. Resolves ServiceNow tickets, troubleshoots platforms including Yardi and RentCafe, manages user access, coordinates vendor escalations, tests software releases, documents solutions, identifies recurring issues, and supports property onboarding, sales, and data cleanup projects.

Own and administer the enterprise Workday platform, including tenant configuration, business processes, security, integrations, reporting, releases, troubleshooting, and Tier 3 support. Lead change control with HR, Finance, and IT stakeholders, manage vendor relationships, train support teams, oversee enhancements and go-lives, and drive process improvement and user adoption across more than 2,000 users.

Provide production and application support across mainframe and distributed environments. Responsibilities include incident resolution, root cause analysis, monitoring alerts, batch processing, job scheduling, disaster recovery, service account maintenance, defect resolution, documentation, audit support, and risk-control activities. The role also improves application reliability, maintains runbooks, and collaborates across teams in a fast-paced production environment.

Provides technical support for the DESTINI product suite by triaging tickets, diagnosing application, configuration, access, data, database, integration, authentication, and environment issues, and managing cases through resolution. Uses SQL and support tools to investigate root causes, conducts remote troubleshooting sessions, documents resolutions, escalates defects, collaborates with cross-functional teams, and creates knowledge-base resources. The role also supports user setup, permissions, environment configuration, and continuous workflow improvements.

Provide IT support by resolving self-service tickets, setting up and deploying computers and equipment, managing user access and password resets, documenting troubleshooting steps, and improving support documentation. The intern will collaborate with IT team members while developing hands-on technical and customer service skills in an office-based environment.

Provides onsite IT help desk and desktop support for attorneys, paralegals, and staff. Responsibilities include onboarding and offboarding, device setup, user provisioning, troubleshooting Windows, Microsoft 365, Teams, printers, mobile devices, and business applications, conference room technology support, ticket documentation, PC imaging, asset management, hardware replacement, and customer service. The role follows IT security standards and requires occasional lifting of equipment.

Monitors and troubleshoots the ATM fleet using remote tools, dispatches vendors, tracks service requests, applies software updates, monitors cash levels, reviews audits, and supports installations, testing, compliance, and after-hours service needs.

Supports SAP logistics and warehouse systems across North American facilities. Responsibilities include monitoring and resolving SAP IDOC integrations, supporting TMS and foreign-trade solutions, gathering requirements, coordinating enhancements and testing, creating documentation and training materials, and liaising between regional logistics teams and Group Technology. The role is primarily based in the Dallas warehouse, with domestic and international travel and occasional after-hours support.

Provides technical support to Control4 customers and integrators, including installation guidance, configuration, troubleshooting, returns, and Tier-1 support across smart-home, AV, networking, surveillance, and automation technologies. Creates technical documentation, participates in product beta testing, and contributes to team training. The role requires at least two years of Control4 installation or programming experience, strong troubleshooting abilities, customer-focused communication, and broad knowledge of connected technology systems.