Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Diagnose, disassemble, repair, and reassemble computer systems and components. Resolve hardware issues, perform component replacements, install or reinstall software, and meet daily repair KPIs. Maintain an organized warehouse and support a safe, collaborative work environment. The role requires hands-on computer repair experience, familiarity with major OEMs and hardware models, basic Microsoft Office skills, and the ability to lift up to 50 pounds.

Supports marina management systems through implementation, configuration, data migration, testing, user training, help desk support, troubleshooting, and continuous improvement. Translates business needs into functional requirements, coordinates with vendors and IT teams, manages application issues, supports integrations, and helps drive system adoption across acquired and existing marina locations. The role also requires occasional travel, rotating on-call availability, and collaboration with business and technical stakeholders.

Provides B2B technical support for ExtraHop networking and cybersecurity products. Troubleshoots hardware, firmware, network infrastructure, virtualization, integrations, and complex architectural incidents; analyzes data, manages tickets, documents solutions, and escalates issues when needed. The role communicates directly with customers across phone, ticketing, and video channels while collaborating with cross-functional teams. It requires networking expertise, strong troubleshooting and documentation skills, reliable attendance, and a willingness to work flexible shifts and attend limited in-office meetings and training.

Leads global Manufacturing IT strategy and execution, including manufacturing systems, automation, integrations, data platforms, reliability, governance, and operational support. Serves as the senior IT partner for a new facility buildout, qualification, and production ramp in Farmers Branch, Texas. Builds and develops the Manufacturing IT organization, manages vendors, drives modernization, and partners with Operations, Engineering, Quality, Facilities, and Supply Chain to improve manufacturing performance, scalability, and resilience.

Provides on-site corporate IT support in Dallas by resolving service desk tickets, troubleshooting Windows and Mac systems, provisioning devices and accounts, supporting Microsoft 365, identity, endpoint security, networking, and office technology. Maintains asset records and documentation, escalates complex incidents, and uses PowerShell or Microsoft Graph to automate support processes and improve user satisfaction.

Supports enterprise financial applications including Deltek Vantagepoint, HighRadius, SAP Concur, and ADP Workforce Now. Responsibilities include functional support, troubleshooting, user and security administration, data maintenance, reporting, system configuration, testing, documentation, vendor coordination, and process improvement. The role partners with Finance, HR, Payroll, and IT and contributes to upgrades, integrations, and acquisition initiatives.

Provides on-site enterprise service desk support for Windows and Mac users. Troubleshoots hardware, software, connectivity, account, endpoint-security, and office-technology issues; provisions devices and accounts using Intune, Jamf, Okta, Active Directory, and Microsoft 365. Documents incidents, maintains asset records, escalates complex problems, and automates support processes with PowerShell or Microsoft Graph while delivering professional customer service.

Provides white-glove IT support to executive leadership, resolving complex hardware, software, network, and configuration issues. Supports executive offices, leadership meetings, board meetings, corporate events, audiovisual systems, streaming, collaboration, and video conferencing. Coordinates with IT teams, stakeholders, and vendors to resolve incidents rapidly. Plans, tests, monitors, and troubleshoots technology before, during, and after high-profile events while introducing new capabilities and improving service quality through analytics.

Provides Tier 2 enterprise IT support for Windows devices, Microsoft Active Directory, Office applications, and peripherals. Resolves escalated incidents, manages onboarding and offboarding access, supports executives, deploys software and patches, documents solutions, and collaborates with infrastructure teams. The role also identifies recurring issues and recommends process improvements. Requires strong troubleshooting, communication, and customer-service skills, with experience supporting large user populations and familiarity with scripting, ticketing systems, mobile device management, and deployment tools.

Leads the IT strategy, infrastructure, cybersecurity, support operations, vendor relationships, and technology projects for a multi-location dental organization. Oversees systems across practices, supports integrations and expansions, manages data protection and disaster recovery, ensures HIPAA compliance, leads M&A technology initiatives, and develops the IT team while serving as an escalation point for critical incidents.