Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Lead and manage the firm's telecommunications services and team, maintaining the Avaya telephony platform, evaluating UCaaS/cloud PBX options, executing migrations, managing vendors and budgets, ensuring billing accuracy, integrating telephony with collaboration tools, and maintaining compliance, security, and business continuity planning.

Provide frontline IT support for hardware, software, identity, and access issues. Troubleshoot employee problems remotely and directly, own tickets through resolution or escalation, provision devices and onboard new hires, support macOS and Windows environments, maintain meeting rooms and shared equipment, and improve IT processes and user experience. The role requires strong communication, troubleshooting, prioritization, and familiarity with Okta or comparable identity and device management tools.

Provide Tier 2 technical support as primary contact for customer incidents, triage and document issues, resolve known problems, escalate complex cases, create knowledge articles, improve workflows, collaborate across teams, and support 24x7 shift operations while maintaining security and compliance.

Provide first‑level support for internal proprietary applications via phone, email, and Freshservice ticketing. Troubleshoot and document application issues, perform root‑cause analysis, escalate to Tier II as needed, participate in process improvements and testing, and build trusted relationships with internal users.

Provides on-site IT support for employees and manufacturing operations. Responsibilities include troubleshooting Windows hardware, software, applications, laptops, printers, scanners, conference room systems, Teams phones, and network connectivity. The role deploys and images devices, performs hardware repairs, manages Active Directory tasks, resolves incidents within SLAs, supports account access, and maintains accurate tickets and technical documentation.

Supports business process analysis, digital workflow improvement, business application configuration and testing, requirements gathering, system documentation, reporting, dashboard development, troubleshooting, user acceptance testing, and automation initiatives. Collaborates with cross-functional stakeholders to improve system performance, user experience, and operational efficiency while receiving mentorship and hands-on training.

Designs and matures ServiceNow CMDB solutions, establishing governance, data quality, configuration-item lifecycle, ownership, and reconciliation practices. Supports Discovery, Service Mapping, CSDM alignment, and integrations while monitoring CMDB health. Configures and improves SLAs, leads testing and validation, analyzes operational performance, and identifies continual improvement and automation opportunities. Coordinates cross-functional initiatives and develops dashboards, scorecards, documentation, audit evidence, and leadership reports.

Provide Tier 1 voice-of-customer support for end users on SAP S/4HANA. Investigate and troubleshoot incidents, review source code and system configurations, identify root causes, escalate issues, document interactions and resolutions, collaborate with IT and SAP teams, and communicate technical findings to technical and non-technical stakeholders.

Supports Oracle Revenue Management and Billing by troubleshooting production issues, configuring fees and pricing, managing user access, testing system changes, documenting procedures, and collaborating with technology, finance, operations, and vendors. The role combines business systems analysis with enterprise application administration and offers a progression path toward ORMB Systems Administrator.

Provide advanced desktop, server, and network support as first escalation for technicians. Maintain server and network infrastructure, deliver onsite support, document configurations, recommend improvements, and assist end-users troubleshooting technical issues.