Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Provide L1 production application support: triage tickets, perform initial troubleshooting and SQL queries, monitor systems and alerts, follow runbooks/SOPs, resolve known issues, escalate to L2/L3, maintain documentation and knowledge base, participate in shifts/on-call.

Lead and scale Application Support for a B2B SaaS digital banking platform. Own strategy, KPIs, incident management, cross-functional governance, manager development, tooling (ServiceNow/Jira), and client experience to improve stability, reduce incidents, and drive retention.

Provide tier 2 technical support: maintain, troubleshoot, and repair hardware, software, networks and minor servers; manage desktop and mobile device administration; deploy updates and software images using enterprise management tools; create documentation and collaborate with teams to resolve incidents and improve processes.

Provide first-level application support: triage and resolve L1 tickets, perform initial troubleshooting and SQL queries, monitor alerts, execute runbooks, escalate complex issues to L2/L3, maintain documentation and knowledge base, and participate in shift/on-call rotations to ensure production system stability.

Lead and oversee all enterprise IT functions, define and implement IT strategy, ensure SOC/ISO/PCI controls, manage IT/network risk, acquire hardware/software, coordinate cross-border IT operations, and drive efficiency-improving tools and products.

Provide high-touch, in-person IT support for executives and office staff, owning endpoint, conference room A/V, touchboard, and Microsoft 365 administration. Troubleshoot hardware, networking, VPN, and identity issues, manage device imaging and onboarding, support Exchange/Teams/SharePoint/OneDrive, and collaborate with infrastructure, security, and vendors to ensure executive-ready meeting spaces and reliable workplace technology.

Lead Bear Robotics' end-to-end IT function as a hands-on, player-coach. Own IT strategy, systems, infrastructure, security, identity/access, ITGCs and audit readiness (SOX/SOC2/ISO). Administer core SaaS, networking, endpoints, service delivery, vendor/asset management, documentation, and support. Build policies, controls, and a scalable IT team for public-company readiness.

Provide IT support and incident response across servers, desktops, laptops, mobile devices, and cloud services. Manage Office 365, Entra/Intune, Teams, Exchange, Ubiquiti networks, and MDM. Perform change management, asset tracking, disaster recovery support, security audits, patching, and vulnerability management. Document processes, coordinate vendors, participate in on-call rotation, and recommend continuous IT improvements. Support agentic AI services such as M365 Copilot and Anthropic Claude.

Provide onsite end-user computing support across client sites: image and set up PCs, troubleshoot hardware/software (Windows 11, Office, Outlook, Skype), perform IMACs, support C‑Suite/VIP users, assist IT projects, follow logging/reporting procedures, and travel between client locations as needed.

Provide advanced desktop, laptop, mobile, software, hardware, and network support for corporate and remote employees. Triage and resolve escalated issues, deploy and configure devices, manage accounts and access, maintain AV and physical security systems, track hardware inventory, perform patching and endpoint compliance, document solutions, and mentor Tier 1 staff while meeting SLAs.