Leidos DSI has an opening for a Software Escalation Analyst. In this position the successful candidate will be able to analyze software issues using SQL and other tools, provide programmatic code fix recommendations for software defects and input on software design for our proprietary CRM software.
This is an opportunity to work closely with our software development team, quality assurance and customer support teams. Our proprietary web-based software products deliver industry-leading digital communications and citizen service tools to elected officials and government offices on Capitol Hill and across the United States.
Primary Responsibilities:
- Provides configuration and usage consultation to software users, IT and engineering professionals working in a variety of network environments.
- Responsible for investigating reported software defects and performance issues and developing recommended solutions.
- Evaluates customer software enhancement requests and submits change requests to the software development team with recommendations on design where appropriate.
- Provides guidance and coaching for helpdesk staff to increase technical knowledge and skills across the team.
- Root cause analysis documentation and reporting
- Coordinating with development on code‑related fixes and testing recommendations
Basic Qualifications:
- At least 2 years technical experience specific to CRM software, preferably with high profile government customers and end-users.
- Must be a US Citizen with the ability to obtain a Public Trust Clearance.
- Advanced knowledge of database management principles (Oracle, SQL Server).
- SQL command knowledge including ability to write queries for troubleshooting, updating and/or appending data.
- Knowledge of HTML code as used for eNewsletter design.
- Current knowledge on a variety of technologies related to working with web-based software functioning in an enterprise network environment. Examples include: Active Directory, network troubleshooting, Exchange Server, IIS (Internet Information Services).
- Familiarity with using browser developer mode, SQL and other scripting to troubleshoot, identify and isolate software problems.
Preferred Qualifications:
- Customer Support and consultation experience specific to the Intranet Quorum CRM product highly preferred.
- Experience working with Capitol Hill Congressional clients is strongly preferred.
- Certifications in Oracle.
- PowerShell scripting skills.
- Understanding of Containerization to include Kubernetes and Docker.
- AI concepts such as Prompt Engineering and GenAI.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:June 11, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Skills Required
- At least 2 years technical experience specific to CRM software
- Must be a US Citizen with the ability to obtain a Public Trust Clearance
- Advanced knowledge of database management principles (Oracle, SQL Server)
- SQL command knowledge including ability to write queries for troubleshooting, updating and/or appending data
- Knowledge of HTML code as used for eNewsletter design
- Current knowledge of technologies for web-based enterprise software (Active Directory, network troubleshooting, Exchange Server, IIS)
- Familiarity with using browser developer mode, SQL and other scripting to troubleshoot and isolate software problems
- Customer Support and consultation experience specific to the Intranet Quorum CRM product
- Experience working with Capitol Hill Congressional clients
- Certifications in Oracle
- PowerShell scripting skills
- Understanding of Containerization including Kubernetes and Docker
- AI concepts such as Prompt Engineering and GenAI
Leidos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Leidos and has not been reviewed or approved by Leidos.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple plan options, low office-visit copays in some plans, and access to mental health and wellness support tools. The availability of HSA/FSA options and employer contributions is positioned as a meaningful part of the total package.
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Retirement Support — Retirement benefits are framed as a strong component of total rewards, highlighted by a 401(k) match and immediate vesting in the standard package. The Employee Stock Purchase Plan is also presented as an additional long-term wealth-building feature.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle supports extend beyond core insurance, including wellness programs, fitness-related stipends, and assistance resources. Work flexibility and related perks are also included as part of the broader rewards experience.
Leidos Insights
What We Do
We Are Leidos For 50 years we have been tackling some of the biggest problems that face our nation and our world. OUR MISSION Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead.
