Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Administer and optimize Salesforce Sales Cloud and Service Cloud, including objects, data models, Flow automation, approval processes, sales pipelines, cases, Omni-Channel, Knowledge, entitlements, and SLAs. Collaborate with engineers, architects, product managers, and delivery teams on backlog planning, troubleshooting, releases, demos, integrations, and Agentforce initiatives. Support Agile ceremonies, production incidents, and Pacific Time coverage.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Leads global IT support operations, manages and mentors support staff, administers SaaS and identity platforms, and improves helpdesk processes. The role provides hands-on technical and policy escalation support, manages service-level objectives, documents policies, tracks support metrics, supports macOS and Windows environments, and leads cross-functional technology projects focused on security, infrastructure, scalability, and user experience.

Provides real-time operational support for Federal Reserve ACH and Check processing systems on a third-shift, 24x6 operation. Responsibilities include transaction processing, application health monitoring, incident and production issue support, operational trend analysis, testing, defect management, customer support, and participation in payment-system projects. The role performs recurring and ad hoc analysis, supports cross-team communication, follows critical processing procedures, and escalates issues when necessary.

Provides first-level analysis, triage, troubleshooting, monitoring, and resolution for customer incidents and technical requests. Communicates proactively with customers, documents issues and resolutions, escalates to Level 2 support when needed, collaborates with vendors, and follows ITIL practices. The role requires familiarity with operating systems, servers, virtualization, Linux, networking, firewalls, and command-line tools. It includes a three-month training period and may involve day or overnight shifts.

Performs initial analysis and triage of customer calls, alerts, and tickets; troubleshoots server, application, and network issues; communicates status and resolutions; documents incidents; escalates complex cases to Level 2 support; coordinates with vendors; and follows ITIL practices while delivering responsive customer support.

Administers endpoints, identity and access, cloud applications, networking, retail technology, and security operations across corporate and retail locations. Supports Microsoft 365, Entra ID, Salesforce, NetSuite, POS systems, MDM, connectivity, and security alerts. Deploys store technology, troubleshoots complex issues, manages onboarding and offboarding, maintains documentation and runbooks, supports integrations, and coordinates vendors. Requires independent judgment, strong customer service, technical documentation, and periodic travel to retail sites.

Leads high-priority incident response across technical, engineering, support, and external teams. Coordinates rapid resolution, assigns resources, manages stakeholder communications, translates technical issues into business impact, and prepares executive alerts. Conducts post-incident reviews, root-cause analyses, and after-action reporting while improving runbooks, escalation workflows, and operational processes across SaaS and integrated product ecosystems.

Travel nationwide and internationally to install, maintain, replace, repair, and troubleshoot point-of-sale systems at customer locations. Train customers during launches and go-lives, coordinate with scheduling and dispatch, manage equipment and inventory, document work, submit expenses, and provide professional customer support. The role requires continuous weekday travel, overnight stays, weekend and holiday availability, physical work, a valid driver’s license, passport, and bilingual Spanish capability.