Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Provides Tier 2 IT support and serves as the escalation point for complex hardware, software, network, access, and identity issues. Administers Google Workspace or Microsoft 365, endpoint management, device deployments, patching, and security. Performs root-cause analysis, supports business applications, mentors Tier 1 staff, maintains documentation and runbooks, coordinates vendor resolutions, analyzes ticket trends, and contributes to IT projects and process improvements.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Diagnose, troubleshoot, disassemble, repair, and reassemble laptops, desktops, tablets, all-in-one computers, peripherals, and related software. Determine equipment repairability, perform component replacements and software installations, and meet daily repair productivity metrics. Maintain an organized warehouse, follow safety and quality procedures, support a positive team environment, and work under physically demanding warehouse conditions.

Provides multi-site and remote IT support for dermatology clinics nationwide. Serves as a subject matter expert in areas such as integrations, VoIP, networking, identity and access management, or cybersecurity. Resolves service desk issues, troubleshoots systems, manages risks, supports projects and new partnerships, coordinates hardware procurement, documents processes, and collaborates with vendors, leadership, providers, and clinic teams. The role requires 25–50% continental U.S. travel and residence near a specified major-city market.

Maintain, configure, and improve the organization’s Yardi property management system. Provide user training, manage permissions and access, resolve help desk tickets, develop custom reports, support compliance functions, onboard employees and properties, coordinate with external Yardi support, and lead integrations and module implementations.

Provides day-to-day support for Deltek Vantagepoint and related financial applications. Responsibilities include troubleshooting, user administration, reporting, data analysis, system upgrades, documentation, accounting-process support, cash application and collections support, data imports, integrations, and process improvement. The role partners with Finance, Accounting, Operations, and business users to maintain system functionality, data quality, and reporting accuracy.

Provides onsite technical support for hardware, software, mobility technology, and desktop systems. Diagnoses and resolves incidents, tracks requests through an ITSM system, follows SLAs, escalates issues, supports device remediation, documents procedures, and trains colleagues. The role also includes administrative compliance tasks and occasional evening or weekend emergency support.

The IT Coordinator provides onsite and remote technical support across multiple facilities. Responsibilities include end-user support, ticket coordination, infrastructure and telecommunications support, IT asset lifecycle management, mobile device administration, access provisioning, physical security systems, vendor coordination, project implementation, cybersecurity compliance, audit support, documentation, and occasional after-hours incident response.

Provides Tier 2 enterprise IT support for Windows devices, Active Directory, Microsoft Office, peripherals, and collaboration tools. Resolves escalated incidents, manages onboarding and offboarding, supports software deployment and patching, documents resolutions, and assists executives with VIP and urgent support. The role also identifies recurring issues, recommends process improvements, and collaborates with Tier 3 and infrastructure teams.