Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Operate and support enterprise hyperconverged infrastructure across data center and hybrid platforms. Perform provisioning, patching, monitoring, troubleshooting of compute, storage, and networking components. Assist with HCI cluster builds, VM and storage management, lifecycle maintenance, vendor coordination, observability, documentation, and participate in 24x7 on-call rotation.

Provide first-line technical support for hardware, software, mobile devices, and printing. Triage incidents via phone/ticketing, troubleshoot and resolve issues, escalate when needed, follow up on tickets, and maintain high customer satisfaction.

Provide high-touch, in-person IT support for executives and office staff, owning endpoint, conference room A/V, touchboard, and Microsoft 365 administration. Troubleshoot hardware, networking, VPN, and identity issues, manage device imaging and onboarding, support Exchange/Teams/SharePoint/OneDrive, and collaborate with infrastructure, security, and vendors to ensure executive-ready meeting spaces and reliable workplace technology.

Provide Tier I/II desktop support across Windows and Mac platforms, manage tickets in an ITSM system, support Microsoft 365/Azure AD accounts, VMware, VPN and 2FA, maintain hardware/software inventory, offer mobile and VoIP support, perform imaging/patching/antivirus tasks, document SOPs, and provide on-call after-hours support.

Provide hands-on technical support for warehouse and office users: troubleshoot hardware, software, scanners, printers, mobile devices and connectivity; assist with device deployment, endpoint administration via Intune/Entra ID, onboarding, ticket management, inventory tracking, and coordination with Enterprise IT to maintain uptime and security in a 24/7 distribution environment.

Provide onsite technical support for networks, switches, routers, firewalls, and wireless systems. Troubleshoot and resolve issues, manage tickets and RMA processes, document resolutions, delegate hardware tasks, support disaster recovery testing, and train/assist IT teams to improve first-call resolution and support processes.

Lead and coach a team supporting Salesforce and enterprise CRM platforms. Manage incident response, on-call rotations, UAT, integrations, CPQ/SAP/ServiceMax support, release cycles, documentation, and process improvements to ensure operational continuity and delivery quality.

Support and operate enterprise hyperconverged infrastructure across data center and hybrid platforms. Perform day-to-day HCI administration, provisioning, patching, monitoring, troubleshooting (compute, storage, networking), VM/storage migrations, license tracking, vendor coordination, runbook-driven incident/change work, on-call rotation, and maintain documentation.

Provide application support and maintenance for ETL and data warehouse systems (Ab Initio, Oracle, Unix). Monitor operations, perform start-of-day checks, risk reconciliations, incident resolution within SLAs, coordinate releases, develop runbooks/knowledge base, escalate and assess production impacts, and coach junior analysts while driving stability, efficiency and compliance.

Lead Bear Robotics' end-to-end IT function as a hands-on, player-coach. Own IT strategy, systems, infrastructure, security, identity/access, ITGCs and audit readiness (SOX/SOC2/ISO). Administer core SaaS, networking, endpoints, service delivery, vendor/asset management, documentation, and support. Build policies, controls, and a scalable IT team for public-company readiness.