Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Triage and resolve production incidents, perform root cause analysis, coordinate with DBAs/developers/ops, manage tickets and releases, validate changes with development, and perform SQL-based data analysis and software testing.

Provide Level 1–2 desktop and end-user server support for Windows and Microsoft 365 environments, troubleshoot mail, VPN, Citrix, AD and hardware issues, perform system maintenance and patching, use RMM/MDM tools, escalate as needed, and occasionally travel to client sites.

Provide hands-on production support for mainframe and distributed applications: monitor systems, resolve incidents, perform root cause analysis, support batch/job scheduling and DR procedures, maintain runbooks, and improve application reliability and supportability.

Provide production application support for mainframe and middleware environments: troubleshoot production outages, perform root cause analysis, debug Java code, manage incidents/changes, support databases (Oracle/DB2), and use monitoring/scheduling tools to meet SLAs.

Provide end-user support and manage workstations, install/configure applications and hardware, assist with Intune endpoint deployments (Windows/iOS/Android), handle help-desk tickets, and collaborate with IT staff and third-party consultants.

Provide first- and second-level support for firm-approved applications and technology; respond to user inquiries via phone/email/ticketing; document incidents; troubleshoot and liaise with internal teams and vendors; maintain knowledge base, support application lifecycle, monitor recurring issues, and collaborate with project teams to improve user experience.

Serve as SME for FIX connectivity, trade flows, and core applications; manage incidents, troubleshoot production issues across order routing and trade capture, support AWS/Kubernetes environments, perform root-cause analysis, automate improvements, and collaborate with brokers, traders, development, and infrastructure teams in a 24/7 follow-the-sun support model.

Provide Tier 1/2 IT support at manufacturing plants: troubleshoot desktops, laptops, printers, RF scanners, networking (WAN/LAN/VPN), administer Active Directory, support Office 365/SharePoint/Access, perform imaging, patching, preventive maintenance, escalate complex issues, and support corporate IT initiatives and on-call rotations.

Lead and operate incident and problem management practices: own major incident response, coordinate cross-functional teams, perform root cause analysis, maintain known error records, analyze trends and KPIs (MTTR, SLA), and drive long-term remediation and continuous improvement using Jira Service Management.

Lead and manage a remote US IT support team to deliver high-quality technical support. Oversee daily operations, SLAs, ticket triage, knowledge base, training, metrics reporting, and escalation for complex issues while coordinating cross-functional initiatives and adopting industry best practices to improve customer satisfaction.