Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Lead technology operations for the JLL Bank of America account including incident management, security scanning, disaster recovery testing, provisioning and access reporting, onboarding systems, hardware support, and vendor/technology support coordination. Drive process optimization, client relationship management, team building, and service-level reliability while supporting BI and IT operational needs.

Provide Tier 1/2 support and administration for Salesforce, Sense, and other business applications; troubleshoot issues; configure users, workflows, reports, and dashboards; gather requirements; build automations; analyze data for integrity and improvements; support projects from testing through training and deployment; maintain documentation and training materials.

Senior-level systems engineer handling escalated Tier I/II issues, system and endpoint configuration, identity and access management (SSO/Okta), patching, VPN, virtualization, and automation. Writes production scripts (PowerShell, Python, AI tools), partners with infrastructure/security teams, mentors junior staff, participates in on-call rotation, and supports projects and application integrations.

Serve as the senior technical resource owning reliability, security, and lifecycle of on-premises and cloud Microsoft infrastructure. Design, maintain, patch, document, and automate systems (PowerShell, Graph API, IaC). Lead projects, respond to escalations, manage backups and DR, follow change management, provide after-hours support, and mentor teammates.

Serve as SME for FIX connectivity, trade flows, and core applications; manage incidents, troubleshoot production issues across order routing and trade capture, support AWS/Kubernetes environments, perform root-cause analysis, automate improvements, and collaborate with brokers, traders, development, and infrastructure teams in a 24/7 follow-the-sun support model.

Lead advanced technical support for enterprise mobile customers: troubleshoot devices, MDMs, mail systems, networks; manage escalations, major incidents, SLAs; mentor staff, improve operations, and coordinate with carriers and partners.

Provide onsite IT support for a logistics warehouse: troubleshoot and maintain networks, servers, PCs, printers, RF scanners and LMS; manage backups, antivirus, software inventory, user permissions, documentation, and respond to service requests and system reports.

Lead and operate the IT Change Management process: govern changes, run CAB meetings, classify risks, train and support teams, document and improve processes, perform trend analysis and reporting to drive continual service improvement.

Provide Tier 1 IT support, manage user access lifecycles, triage bugs for developers, maintain SOPs and documentation, monitor integrations, and keep audit-ready access and inventory records to reduce operational friction.

Provide Tier 2 phone-based technical support for Spectrio digital signage products, diagnose hardware/software issues, use diagnostic tools and CRMs, document solutions in a knowledge base, perform data entry, update supervisors, and assist other teams as needed.