Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

Diagnose and repair laptops, tablets, desktops and all-in-ones including hardware and software troubleshooting, component replacement (LCD/HDD), system rebuilds, and meeting daily repair KPIs in a warehouse environment.

Administer and secure Island Enterprise Browser across the environment, manage policies and RBAC, deploy and maintain browser installs and extensions via Intune/MECM, serve as L2/L3 escalation for incidents, integrate with identity and security platforms, support endpoint device management, produce documentation and reports, and participate in incident response and endpoint strategy initiatives.

Provide first-level IT support for hardware, software, and network issues; document solutions and escalate complex problems; assist with system updates, audits, procurement support, and routine maintenance while delivering strong customer service.

Install, configure, maintain, and tune purchased applications and frameworks. Participate in upgrades, releases, testing, and problem diagnosis. Work with infrastructure teams, vendors, and developers to troubleshoot, document system configurations, and ensure application performance and change management compliance.

Provide onsite technical support for public safety vehicle intelligence/ALPR solutions: troubleshoot hardware, software, networking, VPN/VLAN, Windows Server and Linux systems, manage support tickets/calls, update KB documentation, collaborate with product/engineering, assist sales, and support cloud, container, and virtualization environments.

Serve as L2/L3 escalation for connected device portfolio: diagnose and resolve device connectivity and firmware issues, reproduce bugs, coordinate field service and engineering, maintain knowledge base, drive root-cause analysis, produce operational reports, and support install conversion and future IoT launches.

Provide second- and third-level technical support for FRFS Connectivity Testing and Integration, coordinate customer onboarding and network testing, manage technical projects, maintain test lab environments, document procedures, troubleshoot connectivity and system issues, liaise with customers/vendors/internal teams, and provide after-hours support as needed.

Provide Tier 2 managed services support for Windows, Linux, virtualization, networking and applications. Troubleshoot and maintain VMware, firewalls, Active Directory, IIS/Apache, databases, backups, and enterprise infrastructure. Participate in on-call rotation, document procedures, assist projects, and improve operational processes.

Provide remote phone and email technical support for cash recycling machines, diagnosing hardware and software issues, guiding users and field technicians, documenting tickets, following scripts and escalating complex problems.