Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Provides IT support for software, hardware, networking, internet connectivity, POS systems, printers, and scanners. Documents and routes tickets, collaborates on technical solutions, monitors customer infrastructure, and supports system availability. The role includes customer and team communication, troubleshooting, continuous improvement, and required training on cloud and cybersecurity technologies.

Provides technical support for users and customer infrastructure, resolving software, hardware, network, POS, printer, and connectivity issues. Documents and escalates tickets, assists field service engineers, monitors infrastructure availability, performs server and network patching, optimizes hardware resources, and contributes to continuous improvement of IT solutions. The role is hybrid in the Dallas Metro area and includes required training.

Manage identity, endpoint, cloud, and integration systems for a cloud-first environment. Own IAM, device management, automation scripting, AWS support, security/compliance (SOC 2/ISO 27001), and tier-3 escalation. Build automations, maintain runbooks, partner on threat triage, and lead system rollouts and reliability improvements.

Provide technical software support to customers through phone, email, and chat; diagnose and resolve issues, collaborate with development teams, document problems, create knowledge-base content, train customers, and participate in on-call support. The role includes approximately 5% travel to customer and company locations.

Provides onsite desktop and IT support at a manufacturing facility, troubleshooting hardware, software, network, plant-system, and user issues. Responsibilities include incident escalation, equipment configuration and deployment, onboarding support, patching and maintenance, cybersecurity compliance, hardware inventory and lifecycle management, vendor coordination, documentation, and process improvement. The role works across office and plant-floor environments and occasionally travels to other sites.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

Provide onsite technical support for public safety vehicle intelligence/ALPR solutions: troubleshoot hardware, software, networking, VPN/VLAN, Windows Server and Linux systems, manage support tickets/calls, update KB documentation, collaborate with product/engineering, assist sales, and support cloud, container, and virtualization environments.

Provide frontline IT support to faculty, staff, and students: troubleshoot and configure Windows, macOS, iOS/iPadOS devices, and classroom AV; maintain documentation; escalate complex issues; train users; and support Office 365 and campus hardware.

Provide frontline IT support for faculty, staff, and students: troubleshoot Windows, macOS, iOS/iPadOS and Office 365; manage classroom AV and workstations; create documentation; escalate complex issues; recommend/test hardware and software; and train non-technical users while enforcing IT policies.

Administer and support the Microsoft 365 environment including Entra ID, Intune, Exchange Online, and Microsoft security tools. Manage identity, endpoint compliance/enrollment, messaging, security controls, and Tier-2/3 escalations. Lead hybrid identity and Exchange migrations, perform root cause analysis, maintain documentation, and support cloud migration and recovery testing.

Provide in-room endoscopy and sterile processing support by preparing, troubleshooting, and maintaining Stryker and third-party equipment, supporting OR teams during procedures, documenting usage and metrics, training clinical staff, and performing cleaning, basic maintenance, and instrument reprocessing to ensure safe, efficient surgical workflows.

Administer and troubleshoot LAN/WAN, VPN, routing, switching, DNS/DHCP, Wi-Fi, and Cato Cloud environments. Support VMware ESXi/vCenter infrastructure, servers, storage, backups, and maintenance windows. Provide Tier 2/3 Windows and macOS desktop support, including endpoint issues, access, printers, conferencing technology, onboarding, and offboarding. Document infrastructure, manage tickets, coordinate with vendors, and support network security and continuous improvement initiatives.