Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Monitor real-time network performance and alarms, perform Tier I diagnostics, create and manage trouble tickets, coordinate field dispatch, escalate incidents to engineering or carriers, communicate with customers, and maintain network documentation and standards.

Provide first-line technical support to students, parents, faculty, and staff; manage accounts and data integrity; deploy and maintain devices; operate AV equipment for events; document solutions in a knowledgebase; assist with inventory, classroom technology, and annual rollover processes; deliver excellent customer service both in-person and via help desk channels.

Provide first-level technical support for corporate users: diagnose and resolve hardware, software, network, and peripheral issues; manage user accounts; support onboarding/offboarding; maintain office technology; document incidents and assist on IT projects.

Lead and coach the Dallas support team, handle enterprise SaaS technical support, triage and resolve incidents, work with DevOps/development, run reports, and interface with clients for live troubleshooting and business continuity.

Provide Tier I hardware and third-party software support to internal employees: create and manage tickets, gather diagnostic information, troubleshoot known issues, perform basic network troubleshooting, escalate to Level 2 when needed, document resolutions, and follow up until closure while maintaining professional customer service.

Provide Tier 1 and Tier 2 technical support to end users across multiple offices: troubleshoot hardware, software, network, printers, and mobile devices; manage user accounts, onboard/offboard employees, deploy and maintain Windows workstations and Microsoft 365 apps; log tickets, create knowledge base articles, assist with deployments, and support security and asset management.

Lead and operate the IT Change Management process: govern changes, run CAB meetings, classify risks, train and support teams, document and improve processes, perform trend analysis and reporting to drive continual service improvement.

Administer, architect, and operate enterprise SAP landscapes (S/4HANA, ECC, BW/4HANA, Solution Manager), manage HANA databases, lead upgrades/migrations (on-prem/cloud), implement HA/DR, automate operations with scripts/Ansible, support transports and security, provide 24x7 on-call support, and mentor junior Basis engineers.

Provide on-site IT support across five Houston offices: install/configure hardware, OS and applications; monitor and maintain systems and networks; troubleshoot and repair hardware/software faults; set up user accounts; replace parts; prioritize multiple tasks.

Provide Tier 1 IT support, manage user access lifecycles, triage bugs for developers, maintain SOPs and documentation, monitor integrations, and keep audit-ready access and inventory records to reduce operational friction.