Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Provide system-level technical support to internal users: troubleshoot hardware, software, and connectivity issues; manage and query databases using MS SQL; communicate with external vendors; document problems and resolutions; identify redundant processes and develop automation tools; maintain and expand support documentation and reports.

Provide technical support for Mainframe Storage Management software: troubleshoot complex issues using logs/traces/debugging, reproduce problems in lab environments, coordinate with Development on defects, manage escalations and on-call rotations, document and share KCS knowledge, and advise customers on configuration and upgrades.

Provide L1/L2 basis administration for 24x7 operations. Work in shifts to manage and operate customer applications, ensuring availability and incident response.

Provide hands-on system administration for Windows/Microsoft 365 and Linux environments, identity and access management, virtualization and storage, UniFi networking, and end-user support. Maintain security, automation (PowerShell/Bash), ITSM workflows, and multi-site infrastructure to improve reliability and operational efficiency.

Provide campus-level technical support for Apple devices, MacOS, iPads, printers and classroom tech. Troubleshoot hardware/software/connectivity, perform preventative maintenance, use ticketing system, maintain inventory, collaborate with vendors, and support students, teachers, and staff.

Provide first-line technical support to students, parents, faculty, and staff; manage accounts and data integrity; deploy and maintain devices; operate AV equipment for events; document solutions in a knowledgebase; assist with inventory, classroom technology, and annual rollover processes; deliver excellent customer service both in-person and via help desk channels.

Provide advanced workstation, application, network, Active Directory, VPN, email, and virtual server support as escalation for L1 analysts. Troubleshoot TCP/IP and connectivity, perform basic OS and Azure support, follow SOP/ITIL processes, use RMM and ticketing tools, perform root cause analysis, and help standardize triage procedures.

L2 Technical Support Engineer owns escalated in-store device cases end-to-end: troubleshoot Linux-based edge devices, networking, cloud connectivity, and Salesforce case data; support new-store rollouts and BAU fleet health; run/adapt diagnostic scripts; document findings, contribute runbooks, and escalate to L3 with clear artifacts.

One-year paid apprenticeship to learn IBM Z mainframe administration. Complete technical coursework, earn IBM digital credentials, perform basic mainframe tasks (JCL debugging, ISPF dataset management, use IBM utilities), ensure systems meet business needs, participate in on-call rotation and occasional evenings/weekends.

Support and operate enterprise hyperconverged infrastructure across data center and hybrid platforms. Perform day-to-day HCI administration, provisioning, patching, monitoring, troubleshooting (compute, storage, networking), VM/storage migrations, license tracking, vendor coordination, runbook-driven incident/change work, on-call rotation, and maintain documentation.