Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Senior-level systems engineer handling escalated Tier I/II issues, system and endpoint configuration, identity and access management (SSO/Okta), patching, VPN, virtualization, and automation. Writes production scripts (PowerShell, Python, AI tools), partners with infrastructure/security teams, mentors junior staff, participates in on-call rotation, and supports projects and application integrations.

Serve as the senior technical resource owning reliability, security, and lifecycle of on-premises and cloud Microsoft infrastructure. Design, maintain, patch, document, and automate systems (PowerShell, Graph API, IaC). Lead projects, respond to escalations, manage backups and DR, follow change management, provide after-hours support, and mentor teammates.

Serve as SME for FIX connectivity, trade flows, and core applications; manage incidents, troubleshoot production issues across order routing and trade capture, support AWS/Kubernetes environments, perform root-cause analysis, automate improvements, and collaborate with brokers, traders, development, and infrastructure teams in a 24/7 follow-the-sun support model.

Lead advanced technical support for enterprise mobile customers: troubleshoot devices, MDMs, mail systems, networks; manage escalations, major incidents, SLAs; mentor staff, improve operations, and coordinate with carriers and partners.

Provide onsite IT support for a logistics warehouse: troubleshoot and maintain networks, servers, PCs, printers, RF scanners and LMS; manage backups, antivirus, software inventory, user permissions, documentation, and respond to service requests and system reports.

Lead and operate the IT Change Management process: govern changes, run CAB meetings, classify risks, train and support teams, document and improve processes, perform trend analysis and reporting to drive continual service improvement.

Provide Tier 1 IT support, manage user access lifecycles, triage bugs for developers, maintain SOPs and documentation, monitor integrations, and keep audit-ready access and inventory records to reduce operational friction.

Provide Tier 2 phone-based technical support for Spectrio digital signage products, diagnose hardware/software issues, use diagnostic tools and CRMs, document solutions in a knowledge base, perform data entry, update supervisors, and assist other teams as needed.

Provide frontline production support for Unix servers and related systems. Troubleshoot and resolve incidents, perform root cause analysis, support releases/deployments, create and manage tickets, and coordinate escalations with support teams.

Entry-level IT operations role in an onsite Dallas graduate program. Support day-to-day IT operations, automation scripting, platform administration, monitoring, cross-functional collaboration, and professional training.