Top Customer Support Jobs in Dallas-Fort Worth, TX

Provides onsite support at customer facilities, serving as a point of contact for customers and hourly workers. Responsibilities include worker sourcing, screening, scheduling, onboarding support, issue resolution, customer relationship management, operational problem-solving, metric tracking, reporting, and collaboration with market, sales, product, marketing, and operations teams. The role requires flexible scheduling, travel to customer locations near Flower Mound, and reliable transportation.

Provides front-line customer service for insurance compliance clients through phone, email, and chat. Handles inquiries, completes regulatory compliance and client intake tasks, supports sales activities, documents processes accurately, deescalates concerns, and resolves customer issues while maintaining a service-focused, team-oriented approach.

Provides customer support for Stone Eagle applications by answering calls and emails, resolving product issues, completing client requests, troubleshooting problems, training users, documenting processes, and escalating unresolved issues. Uses Salesforce and Five9 to track communications and follow-up. Requires strong communication, research, analytical, problem-solving, data-entry, math, prioritization, and customer-service skills, along with knowledge of the retail automotive industry.

Make outbound calls to insurance companies, retrieve and validate mortgage insurance documentation, conduct online research, document findings in system notes, process data entry, and meet productivity and quality standards while following established procedures.

Coordinates customer relocation services from pre-move counseling through delivery and post-move follow-up. Serves as liaison among customers, clients, account managers, and service providers; manages calls, emails, workflow tasks, customer files, survey results, service charges, COD collections, and system updates. Ensures timely communication, policy compliance, accurate billing, and service levels while resolving customer needs.

Provides virtual quality and repair-process support for collision repair operations. Reviews vehicle damage and repair procedures, applies CCC/Mitchell estimating systems and P-Page logic, supports carriers and customers, mentors teammates, communicates constructive feedback, tracks performance data, and adapts to changing service-center needs.

Provides bilingual English and Spanish technical customer support via email, SMS, and phone. Troubleshoots customer issues using internal documentation and tools, documents interactions and resolutions in Salesforce, escalates complex problems, and collaborates with support teams to improve service delivery and customer satisfaction.

Handles escalated mortgage servicing calls, resolves customer issues, identifies root causes, documents improvement opportunities, and coordinates with call center leadership and other business lines. The role requires empathy, sound judgment, discretion, strong communication, compliance awareness, and proficiency with servicing systems. It monitors escalation chat, manages escalated interactions, recognizes issue patterns, and provides effective account resolution in a high-pressure environment.

Manages client experience service tasks involving student health insurance setup, waivers, eligibility, enrollment, customer support, data entry, ticket queues, payments, invoices, and discrepancy reconciliation. Communicates with schools, students, carriers, and third-party administrators; mentors team members; processes system updates; supports refunds and deposits; and ensures compliance with HIPAA and corporate policies.

Provide customer support through phone, email, and chat by processing orders, answering product, pricing, shipping, and account questions, recommending solutions, and assisting with online ordering. The role includes comprehensive training, relationship building, and delivering high-quality service. This full-time position is onsite in Irving, Texas, with weekday shifts.