Top Customer Support Jobs in Dallas-Fort Worth, TX

Supervise overnight call center operations (remote, within 50 miles of Carrollton, TX). Enforce schedules, optimize staffing and productivity, monitor ACD/DDF/Teletrac screens, review calls and audits, coach and mentor agents, handle escalations and complex policy questions, manage PTO/overtime and performance appraisals, and assist managers with call recording and call-center issues.

Execute and track customer service orders across multiple provider portals, ensuring accuracy, timely completion, and clean CRM documentation. Communicate with sales advisors, customers, and vendors to resolve discrepancies, follow structured workflows and checklists, and manage multiple active orders to meet strict daily deadlines.

Own Tapcheck's public reputation across app stores, review sites, and social channels: monitor and respond to feedback, perform root-cause analysis, set response frameworks and SLAs, escalate risks, run review-generation campaigns, report sentiment metrics, and partner cross-functionally to drive systemic product and operational improvements.

Manage appraisal order pipeline and own appraisal order fulfillment from entry to completion. Liaise between appraisers and customers, handle escalations, document resolutions, and respond to email and phone inquiries while delivering high-quality customer service.

Greet customers, schedule and coordinate express maintenance (oil changes, tire rotations, multipoint inspections), communicate recommendations and costs, document service orders, liaise with technicians, and promote maintenance programs to ensure timely, high-quality service and customer satisfaction.

Provide administrative and customer-facing support for funeral services: collaborate with funeral directors, prepare memorial areas, handle family relationships and inquiries, return flowers/memorabilia, and maintain reverence and professionalism throughout services.

Serve as primary client contact via chat and email, troubleshoot and resolve account/system issues, document interactions, collaborate with internal teams, meet performance goals, and use AI and support tools to improve service outcomes.

Provide client-facing print and mail services: operate and maintain printers, process/deliver mail and packages, stock supplies, travel to client sites, and cross-train on office tasks while delivering high-energy, professional customer service.

Provide member and internal support for debit/credit/ATM cards and mobile wallet services. Process routine card maintenance, assist with dispute intake and tracking, research transactions, manage daily reports, prepare standard member communications, cross-train across card services functions, and escalate complex issues to senior staff while maintaining accurate records and high customer service.

Provide onsite Spanish-language client support in Plano, TX: process payment processing applications in the company CMS, respond to client inquiries, log interactions, liaise with payment processors, troubleshoot terminal hardware, schedule phone coverage, escalate issues, and suggest departmental improvements.