Top Customer Support Jobs in Dallas-Fort Worth, TX

Responds promptly to Field Expert and customer communications through SMS, email, voicemails, and calls. Handles general inquiries, customer data updates, cross-training, process improvement feedback, and other support tasks. Requires strong communication, customer-service orientation, basic Google Workspace skills, and the ability to learn and use PestRoutes CRM effectively.

Provides Tier 2 technical support for the CiraNet platform by reproducing issues, identifying root causes, documenting defects in Jira, testing fixes, and supporting engineering releases. Trains front-office users, creates knowledge-base materials, analyzes ticket trends, assists with integrations and configuration, and coordinates user communication during production incidents. The role bridges support, users, engineering, and product teams to improve issue resolution and reduce recurring problems.

Processes customer orders and service requests, maintains customer accounts and records, coordinates shipments with warehouses and freight brokers, answers billing and tracking questions, resolves product or service issues, and provides prompt customer support. Requires accurate data entry, basic math, problem-solving, organization, confidentiality, and effective communication in a hybrid office environment.

Handles inbound customer calls for Marcus, providing support with account inquiries, banking products, applications, website navigation, troubleshooting, and issue resolution. Documents interactions across multiple systems, escalates complex issues, meets call-center performance metrics, completes compliance training, and follows regulatory procedures. The role requires strong communication, multitasking, attention to detail, and customer service skills in a fast-paced hybrid call-center environment.

Serves as the primary contact for workforce program inquiries, complaints, and escalated service issues. Investigates concerns, facilitates informal resolutions, interprets WIOA and related policies, prepares findings, maintains complaint records, and monitors resolution timelines. Analyzes customer experience trends, develops procedures and training materials, prepares reports and dashboards, supports accessibility and inclusion, and collaborates with workforce centers, providers, contractors, and leadership to improve service quality.

Reviews and researches customer needs, including beneficiary and account matters, to determine appropriate resolutions. Collaborates with legal, payment operations, IT, and other departments; documents cases according to policy; prepares reports on account or transaction errors; and recommends process improvements. The role requires customer service or case management experience, strong organization, empathy, professionalism, and the ability to handle sensitive situations.

Provides technical customer support for electronic components through phone, chat, and website assistance. Helps customers select semiconductor, electromechanical, interconnect, embedded, and optoelectronic products; troubleshoots circuit assemblies using schematics, test equipment, and basic circuit theory; supports customer service teams; attends supplier training and trade shows; and maintains professional communication and coverage.

Leads a team of customer satisfaction and incident specialists handling complex, high-risk escalations. Responsibilities include coaching, performance management, escalation resolution, root-cause analysis, process improvement, queue and quality oversight, stakeholder management, reporting, hiring, training, and shift planning. The role partners with Legal, Public Relations, Product, Supply, Technology, and senior leadership while supporting USA Central Time coverage, weekends, and potential rotational shifts.

Coordinate high-volume customer inspection scheduling through phone, email, and text. Review reports, identify jobs ready for inspection, document details in the CRM, ensure local requirements are met, and provide status updates to leadership. The role partners with branch and customer service teams while maintaining performance metrics, accuracy, organization, and professional customer communication.

Provides client service and administrative support to Financial Advisors and Private Wealth Advisors. Responsibilities include executing money movement transactions, answering account questions, updating client records, supporting digital tools, preparing meeting materials, coordinating calendars and calls, managing travel and expenses, and assisting with client relationship and business plan activities.