Top Customer Support Jobs in Dallas-Fort Worth, TX

Handle inbound customer calls and escalations for complex inquiries, manage casework, investigate root causes, partner with cross-functional teams, recommend process improvements, meet service levels and call-quality metrics, and support continuous improvement projects in a high-volume contact center.

Handle escalated mortgage borrower complaints and Qualified Written Requests: investigate loans, identify root cause, coordinate corrective actions, liaise with regulatory agencies and legal, compose formal written responses, mentor junior staff, and maintain complaint tracking and reporting.

Perform customer-facing transaction processing (checks, deposits, withdrawals, loan payments, wires), balance cash drawer and vault, process electronic and night-drop deposits, assist with client communications and operational reporting, and follow banking policies and procedures under direct supervision.

Lead and coach a team of up to 18 Customer Success Associates, manage daily contact-center operations, monitor performance metrics and SLAs, handle escalations, ensure policy adherence, coordinate with WFM/HR/IT, and develop team members through training and evaluations.

Provide first-line support for advisory teams by managing client transfers and rollovers into TIAA. Respond to client and carrier inquiries, maintain interaction records, escalate complex issues to senior specialists, and deliver excellent customer service while leveraging product and regulatory knowledge to ensure a seamless rollover experience.

Answer customer inquiries via phone and email, enter and manage orders using 10-key data entry into internal systems, support daily order management, and perform general office/customer service tasks.

Determine and record official order of finish for each race, operate tote board and photo-finish system, input registrations and race data into computer, notify stewards and mutuels, communicate results to Equibase and other parties, and perform related clerical and customer-service duties.

Provide technical customer support for CGM software via phone, chat, and email. Troubleshoot issues, run scripts, document tickets in the CRM, create knowledge base articles, learn product features and pass exams, and meet service-level expectations.

Supervise Customer Account Coordinators: analyze performance data, recommend process improvements, coach staff, manage scheduling and daily operations, handle escalations, hire/train/manage team performance, and support company quality processes.

Supervise the Testing & Charging (T&C) Customer Care team to maintain high customer satisfaction. Manage dealer contracts, train and evaluate team members, report metrics, drive process improvements, handle escalations, coordinate with Sales and T&C leadership, and manage program budgets and special projects.