Top Customer Support Jobs in Dallas-Fort Worth, TX

Provide front-line, roving branch support across multiple locations: open accounts, process transactions, handle teller duties, perform customer discovery and referrals, promote banking products, and use digital tools while maintaining compliance and collaborating with branch teammates.

Supervise the Customer Relations Center in Plano, TX, driving KPIs, staffing, training, SOPs, and continuous improvements. Resolve escalated calls/emails, collaborate with IT and operations for portal and data insights, assist claims and QA, and ensure SLA turnaround times are met.

Provide high-volume inbound customer support for health, medical, and workers' compensation products. Research billing and provider information, resolve issues, update records, perform outbound validation and retention calls, and support payee portal and special projects.

Lead 45–85 frontline contact center agents and 3–5 managers. Drive coaching, talent development, workforce planning, stakeholder partnerships, compliance, change management, and operational improvements to improve customer and employee experience.

Provide best-in-class travel support via chat, phone, and email; manage hotel/flight/car/rail bookings; use Sabre/Amadeus GDS for ticketing, reissues, cancellations, EMD/MCO issuance and PNR management; maintain supplier and compliance knowledge; meet SLA and performance metrics; support self-service and give feedback to product and operations teams.

Handle inbound/outbound escalated calls to resolve complex customer and regulatory complaints, troubleshoot web/technical access issues, analyze service trends, advise team members on policies/compliance, and collaborate cross-functionally to drive process improvements and ensure white-glove service.

Lead and manage the Annuity New Business Call Center team to deliver accurate, timely service for agents and clients. Oversee daily operations, monitor performance metrics, coach staff, ensure regulatory compliance, partner with cross-functional teams, and drive process improvements and strategic initiatives to enhance service delivery and team engagement.

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.

Handle inbound customer calls for a consumer lending brand after a 4-week training program. Resolve inquiries, process payments and payment plans, update accounts, and provide clear, empathetic verbal and written support while working remotely within specified states.

Provide inbound/outbound email and phone support via Zendesk, resolve guest and merchant issues, meet ticket and QA targets, escalate complex issues, communicate technical problems to development, and suggest process improvements.