Top Customer Support Jobs in Dallas-Fort Worth, TX

Reviews and processes legal documents, enters customer data, fulfills orders across jurisdictions, conducts online research, files and retrieves electronic documents, resolves documentation issues, and provides timely, accurate service to internal and external customers. The role requires strong organization, attention to detail, computer proficiency, critical thinking, communication skills, and the ability to work across multiple systems in a fast-paced onsite environment.

Leads Service Management Analysts in delivering client support and meeting response and resolution SLAs. Oversees service queues, workflow allocation, escalations, quality assurance, operational metrics, trend analysis, process improvements, and team development. Partners with Operations, Compliance, Billing, Product, Engineering, and Account Management to resolve issues, improve workflows, reduce client friction, and maintain consistent, compliant service experiences.

Troubleshoot Bevi beverage machines for direct and partner customers through phone and email. Provide installation, maintenance, warranty, contract, and system-use guidance; manage tickets, RMAs, and service scheduling; identify upsell opportunities; and communicate customer feedback, ticket trends, and process improvement recommendations to internal teams and engineering.

Coordinates in-house order pickup and drop-off appointments, tracks appointment data, processes and invoices orders, and assists customers with Beckett procedures. Handles order organization, packaging, supply restocking, reception check-in, vendor and employee arrivals, office closing, clerical work, and operational projects. The role is fully onsite Monday through Friday and requires strong customer service, administrative, communication, organization, and multitasking skills.

Respond to customer inquiries by phone, email, chat, and ticketing systems; troubleshoot standard technical and account issues; escalate complex problems; document interactions and resolutions; follow customer-data security protocols; collaborate with internal teams; provide customer education; and maintain strong customer relationships in a metrics-driven contact center.

Lead 45–85 frontline contact center agents and 3–5 managers. Drive coaching, talent development, workforce planning, stakeholder partnerships, compliance, change management, and operational improvements to improve customer and employee experience.

Lead and mentor a team of Customer Care Advisors to resolve complex customer and agent issues, manage escalations, conduct QA, analyze performance, implement process improvements, run projects, and represent the team in cross-functional meetings to drive overall CX performance and efficiency.

Manage and scale Salesforce Service Cloud and Experience Cloud for CX: configure case management, build Flow automations, maintain security and data integrity, support releases and CI/CD, collaborate with cross-functional teams and integrate AI-driven CX solutions.

Own and administer Salesforce Service Cloud and Experience Cloud for customer support workflows, portal, reporting, and integrations. Configure case management, automations, security, sandboxes, and dashboards. Partner with support, product, IT, and external partners to gather requirements, deliver enhancements, onboard products, maintain data quality, and train users while ensuring compliance with export-controlled data requirements.

Provides complex member support across phone, chat, and video channels; resolves escalated inquiries, complaints, HelpDesk tickets, and operational issues. Reviews interactions for quality assurance, coaches frontline staff, supports onboarding and training, monitors service trends, and identifies process improvements. Performs specialized financial service tasks while ensuring compliance with credit union policies, regulations, confidentiality, and data integrity.