Top Customer Support Jobs in Dallas-Fort Worth, TX

Owns high-value and high-risk customer escalations from intake through resolution. Responsibilities include investigating claims using source data, applying decision frameworks, leading sensitive customer calls, coordinating legal settlements and finance refunds, maintaining case tracking, escalating precedent-setting decisions, and identifying systemic complaint patterns. Requires strong communication, organization, problem-solving, spreadsheet proficiency, and at least five years of experience in customer support, escalations, claims, or trust and safety.

Supervise contact center employees by monitoring performance, coaching and conducting evaluations, managing staffing and schedules, hiring team members, resolving customer issues, monitoring service levels, addressing technical problems, supporting process improvements, and completing operational reports. The role requires flexible full-time availability, remote work, U.S. citizenship, and successful completion of a Department of Defense suitability or security clearance process.

Leads and coaches contact center floor leadership, builds high-performing customer service teams, improves operational efficiency, and enhances customer experience. Uses data to identify performance gaps, develops action plans, establishes process SOPs, delivers performance feedback, and supports leadership onboarding and career development. Requires experience managing large, high-volume contact center teams, strong coaching and communication skills, proficiency with Excel and Microsoft Office, and possible travel.

Provide Level 2 support for customer RAN networks, troubleshooting incidents, isolating faults, applying approved changes, and resolving issues within SLAs. Perform root cause analysis and corrective actions while using logs, KPIs, alarms, AI, and analytics tools to identify trends and anomalies. Develop scripts, playbooks, workflows, and bots to improve operational efficiency and accelerate resolution.

Leads Service Management Analysts in delivering client support and meeting response and resolution SLAs. Oversees service queues, workflow allocation, escalations, quality assurance, operational metrics, trend analysis, process improvements, and team development. Partners with Operations, Compliance, Billing, Product, Engineering, and Account Management to resolve issues, improve workflows, reduce client friction, and maintain consistent, compliant service experiences.

Lead and supervise a team of Client Service Representatives handling business license filings. Set KPIs, delegate work, monitor performance, coach and develop staff, handle escalations, improve processes, and ensure high productivity and client satisfaction in a hybrid office environment.

Manage and scale Salesforce Service Cloud and Experience Cloud for CX: configure case management, build Flow automations, maintain security and data integrity, support releases and CI/CD, collaborate with cross-functional teams and integrate AI-driven CX solutions.

Provide first-tier remote customer support via phone, email, and written correspondence; resolve inquiries promptly, meet quality and performance metrics, handle escalations, and follow operational standards and schedules.

Provides first-line digital customer support through chat and tickets for Bilt members. Resolves payment, loyalty, and general platform inquiries; triages and escalates complex issues; documents interactions and identifies trends. Collaborates with internal teams and BPO partners, learns product updates, and adapts support to diverse member and partner needs. Requires weekend work and full-time weekday availability during five weeks of onboarding, including one week in New York City.

Provides customer and agent support for life insurance policy administration, including policy changes, loan processing, disbursements, claims-related requests, communications, reporting, and records maintenance. The role responds to inquiries across multiple channels, ensures regulatory and company-policy compliance, supports audits, maintains procedures, identifies process improvements, and collaborates with underwriting, claims, finance, engineering, and customer care teams on operational initiatives.