Top Customer Support Jobs in Dallas-Fort Worth, TX

Lead and coach a Customer Care team onsite in Plano, TX, managing daily phone/email support, escalations, KPIs, quality, and process improvements. Drive hiring, onboarding, workforce planning, and cross-functional initiatives to improve customer experience and operational efficiency.

Provide front-line, roving branch support across multiple locations: open accounts, process transactions, handle teller duties, perform customer discovery and referrals, promote banking products, and use digital tools while maintaining compliance and collaborating with branch teammates.

Provide high-volume inbound customer support for health, medical, and workers' compensation products. Research billing and provider information, resolve issues, update records, perform outbound validation and retention calls, and support payee portal and special projects.

Lead 45–85 frontline contact center agents and 3–5 managers. Drive coaching, talent development, workforce planning, stakeholder partnerships, compliance, change management, and operational improvements to improve customer and employee experience.

Provide best-in-class travel support via chat, phone, and email; manage hotel/flight/car/rail bookings; use Sabre/Amadeus GDS for ticketing, reissues, cancellations, EMD/MCO issuance and PNR management; maintain supplier and compliance knowledge; meet SLA and performance metrics; support self-service and give feedback to product and operations teams.

Handle inbound/outbound escalated calls to resolve complex customer and regulatory complaints, troubleshoot web/technical access issues, analyze service trends, advise team members on policies/compliance, and collaborate cross-functionally to drive process improvements and ensure white-glove service.

Lead and manage the Annuity New Business Call Center team to deliver accurate, timely service for agents and clients. Oversee daily operations, monitor performance metrics, coach staff, ensure regulatory compliance, partner with cross-functional teams, and drive process improvements and strategic initiatives to enhance service delivery and team engagement.

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.

Contact customers with overdue loans via high-volume inbound/outbound calls, negotiate and execute payment arrangements per company call flow, resolve complex late-payment issues with professionalism and empathy, accurately record interactions in the company database, and maintain strong time-management and remote-work discipline.

Serve as first-line member support via chat and ticketing, resolving entry-level issues (payments, loyalty), triaging and escalating complex cases, documenting interactions, collaborating with internal teams and BPO partners, staying current on product changes, and delivering patient, organized digital customer service.