Top Customer Support Jobs in Dallas-Fort Worth, TX

The Supervisor of Service Delivery oversees daily operations and staff involved in providing service and support to customers, ensuring satisfaction and compliance with regulations. They coordinate projects, provide training, and manage client relations.

Lead delivery of onboarding, cross-skilling, and train-the-trainer programs for Premium & Priority support. Maintain SME production duties, drive continuous process improvements, collaborate cross-functionally on training design, and ensure regulatory and quality alignment to improve customer experience and operational metrics.

The GCCS Quality Monitor trains and monitors GCCS Agents, audits calls, conducts coaching sessions, and maintains training materials to ensure agent efficacy.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

Manage performance, scheduling, hiring, training, and evaluation for a regional team of 30-35 FAST Service Specialists. Oversee timecards, productivity metrics, client service quality, and implement process improvements while supporting local client needs on a hybrid schedule.

Manage claims of moderate complexity, ensuring excellent customer experience and achieving resolutions through investigation, negotiation, and collaboration with stakeholders.

The Customer Audit Manager oversees the entire customer audit process, ensuring timely management of requests and effective collaboration with internal and external teams. Responsibilities include leading audits, developing quality gates, maintaining a database, and enhancing audit processes for customer satisfaction.

The Events Specialist will conduct in-store food and product demonstrations, promote products through suggestive selling, and provide excellent customer service in a part-time, flexible role.

The Customer Correspondence Specialist prepares and documents statutory notices, ensures compliance with guidelines, performs quality checks, and contributes to process improvements.

As an Escrow Assistant, you'll support the escrow process, communicate with customers, and prepare documents while ensuring a superior customer experience.