Top Customer Support Jobs in Dallas-Fort Worth, TX

Handles auto insurance claims from initial report through resolution. Guides insureds and claimants after accidents, explains the claims process, coordinates claim activities, solves problems, documents interactions, and provides empathetic customer service in a high-volume environment. The role includes paid training and licensing, hybrid work, and additional in-person training during the first six months.

Provides inbound phone support for customer billing inquiries, resolves account issues accurately and empathetically, escalates complex concerns, and maintains professional customer relationships. The role requires working in a fast-paced 24/7 call center with multiple computer systems and varied schedules, including nights, weekends, and holidays.

Provides end-to-end billing, Dealer Navigator, and product support through inbound and outbound calls and chat. Investigates and resolves dealer issues, escalates concerns, supports onboarding and servicing, coordinates with vendors and product teams, identifies product defects, maintains documentation, and contributes to process improvement and special projects.

Provides multichannel customer support for corporate travel clients by booking and modifying complex international itineraries, enforcing travel policies, assisting VIP executives, and managing disruptions. The role requires strong communication, active listening, problem-solving under pressure, technology proficiency, and near-zero booking errors. Training lasts eight weeks, followed by a permanent shift focused on traveler satisfaction, response times, and efficient issue resolution.

Leads a team of Client Service Representatives handling business license filings. Supervises daily operations, sets goals and performance metrics, delegates work, conducts reviews, manages escalations, develops employees, provides coaching, resolves conflicts, and drives productivity, service quality, and client satisfaction.

Leads Service Management Analysts in delivering client support and meeting response and resolution SLAs. Oversees service queues, workflow allocation, escalations, quality assurance, operational metrics, trend analysis, process improvements, and team development. Partners with Operations, Compliance, Billing, Product, Engineering, and Account Management to resolve issues, improve workflows, reduce client friction, and maintain consistent, compliant service experiences.

Leads Engine’s global travel and spend support operation across lodging, flights, cars, and Engine X. Owns service levels, quality, customer satisfaction, cost efficiency, escalations, Customer Advocacy, BPO relationships, and 24/7 operational coverage. Partners with Product and Engineering on automation and tooling, manages senior leaders, improves processes using operational data, and develops premium support programs and future operations leaders.

Handle customer inquiries, complaints, cancellations, orders, account updates, and shipping questions across multiple systems. Research issues, identify root causes, provide solutions, retain customers through promotions, document interactions, and meet contact center performance metrics. The role also gathers customer feedback for management and follows established communication procedures and policies.

Manages high-risk, complex customer escalations from initial contact through resolution across phone, chat, and email. Evaluates customer, legal, financial, operational, and reputational risks; prepares executive and regulatory communications; coordinates with Legal, Finance, and cross-functional teams; and exercises independent judgment on exceptions and reimbursements. Identifies root causes, recurring trends, and process improvements while using AI tools to improve resolution efficiency and customer retention.

Handle high-volume inbound calls, emails, texts, and chats from consumers seeking help with collection accounts. Diagnose issues, resolve concerns, take payments, document interactions, and meet customer service, recovery, quality, and efficiency targets. Improve contact-center workflows, communicate caller feedback to internal teams, and follow federal, state, and company compliance requirements while maintaining empathy during sensitive financial conversations.