Top Customer Support Jobs in Dallas-Fort Worth, TX

Supervise and schedule call center agents serving healthcare providers, monitor real-time and intra-day operations, manage adherence and KPIs, produce reports, forecast staffing needs, interview candidates, and coach direct reports to meet service goals.

Lead and supervise a team of Client Service Representatives handling business license filings. Set KPIs, delegate work, monitor performance, coach and develop staff, handle escalations, improve processes, and ensure high productivity and client satisfaction in a hybrid office environment.

Lead and mentor a team of Customer Care Advisors to resolve complex customer and agent issues, manage escalations, conduct QA, analyze performance, implement process improvements, run projects, and represent the team in cross-functional meetings to drive overall CX performance and efficiency.

Lead the onsite PSA Customer Care team in Plano, TX, establishing KPIs, staffing, training, SOPs, and continuous improvements. Mentor representatives, manage peak demand, partner with management on data-driven customer experience strategy, and maintain customer satisfaction and service standards.

Provide phone-based brokerage and investment support to clients: handle account inquiries, discuss IRAs, initiate trades and service transactions, identify client needs and growth opportunities, and use AI tools to improve accuracy and efficiency.

Lead 45–85 frontline contact center agents and 3–5 managers. Drive coaching, talent development, workforce planning, stakeholder partnerships, compliance, change management, and operational improvements to improve customer and employee experience.

Respond to sellers and customers via phone, chat, and email; resolve order-related issues; monitor and confirm pending orders; maintain seller relationships; collaborate with internal teams to improve processes; participate in projects and adopt AI tools to improve efficiency.

Manage and scale Salesforce Service Cloud and Experience Cloud for CX: configure case management, build Flow automations, maintain security and data integrity, support releases and CI/CD, collaborate with cross-functional teams and integrate AI-driven CX solutions.

Own and administer Salesforce Service Cloud and Experience Cloud for customer support workflows, portal, reporting, and integrations. Configure case management, automations, security, sandboxes, and dashboards. Partner with support, product, IT, and external partners to gather requirements, deliver enhancements, onboard products, maintain data quality, and train users while ensuring compliance with export-controlled data requirements.

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.