Top Customer Support Jobs in Dallas-Fort Worth, TX

Provide member and internal support for debit/credit/ATM cards and mobile wallet services. Process routine card maintenance, assist with dispute intake and tracking, research transactions, manage daily reports, prepare standard member communications, cross-train across card services functions, and escalate complex issues to senior staff while maintaining accurate records and high customer service.

Provide customer service and administrative support for clients and lenders: answer calls/emails, process insurance claims, prepare payoffs and welcome letters, track insurance, scan/index lease correspondence, audit funding documents, handle returned mail and special projects.

Provide email and chat-based customer support for multiple clients, meet performance and satisfaction standards, collaborate with team leaders to improve software and operations, and apply judgment to resolve issues efficiently in an on-site Dallas office.

Provide frontline HCM support to AspireHR clients and employees (DFW office). Handle phone and email requests, troubleshoot HCM modules (time & attendance, onboarding, payroll), assist new-hire onboarding, follow SLAs, document cases in ITSM, escalate as needed, and contribute to the knowledge base while delivering excellent customer service.

Participate in a 30-minute remote interview to describe daily customer support workflows in ServiceNow, walk through ticket management and features used, and provide feedback on pain points and workflow improvements.

Manage a caseload of customer support tickets from intake to resolution: investigate product/configuration issues, use logs and browser debugging, coordinate escalations with internal teams, communicate with customers, and create reusable support documentation and training materials.

Provides empathetic, efficient customer support across multiple channels; documents interactions in CRM software; analyzes issues and proposes solutions; applies product knowledge to educate users; shares customer feedback and sentiment trends; develops support documentation; and supplies scenario-based input to train AI systems. Requires at least three years of professional customer support experience, strong communication and problem-solving skills, CRM proficiency, and experience managing complex cases.

Leads the Customer Assurance department, setting service, quality, escalation, training, and workflow standards across live chat, email, and outbound communications. Manages staffing, performance, coaching, onboarding, documentation, KPIs, customer outreach initiatives, and resource allocation. Handles significant escalations, represents the department in cross-functional planning, and maintains accountability for team performance and customer interaction quality in a fully remote environment.

Serve as the primary liaison for providers by handling inbound/outbound calls, chats, emails, and voicemails; log and resolve issues, escalate when needed, report workflow/system problems, meet quality/productivity standards, and maintain HIPAA confidentiality.

Manage escalated enterprise support cases, troubleshoot Delinea software across operating systems and networks, identify root causes, collaborate with engineering and product teams, document solutions, rebuild customer trust, and mentor technical support engineers.