Top Customer Support Jobs in Dallas-Fort Worth, TX

Leads teams supporting mainframe software customers, ensuring high-quality incident resolution, customer communication, case management, knowledge management, and continuous improvement. Coaches Technical Support Engineers, manages performance metrics, handles critical escalations, collaborates with R&D and product teams, supports product adoption and renewals, plans staffing and training, and provides operational insights to leadership.

Leads customer support operations across in-house and outsourced teams, owning satisfaction, resolution time, quality, cost, workforce planning, vendor performance, and team development. Oversees reputation management and Trust & Compliance casework involving content moderation, DMCA, and privacy. Partners with Legal, Product, Engineering, and support tooling teams to improve processes, automation, escalation workflows, and customer experience.

Handles inbound claims calls, documents first notice of loss, answers basic coverage and claims-process questions, and provides empathetic member service. Redirects complex inquiries appropriately, manages overflow calls, communicates service options, verifies information, and uses claims systems accurately. The role requires strong communication, typing, customer service, and Microsoft Office skills, with occasional travel to meetings or conferences.

Schedules depositions and legal proceedings, manages client communications, coordinates rooms and resources, enters detailed case information, resolves urgent issues, sends confirmations, performs quality control, documents standing orders, and supports virtual exhibit sharing. The role requires exceptional customer service, communication, organization, attention to detail, confidentiality, and problem-solving while working remotely on a fixed evening schedule.

Supports land administration and owner relations by maintaining owner records, resolving inquiries and address discrepancies, researching ownership issues, managing suspense information, and assisting with escheat processes. The role communicates with owners, working interest owners, attorneys, and internal teams while escalating complex issues, improving processes, and ensuring timely, accurate resolutions.

Researches and evaluates care providers to meet members’ needs across childcare, aging, emotional wellness, disability, and financial resources. Uses databases, internet, and AI tools to locate, map, contact, and pre-screen providers. Maintains accurate case documentation, meets productivity and quality standards, manages workflows and service-level agreements, and communicates professionally with members and providers.

Greet and assist customers at a busy automotive dealership front desk, manage CRM customer records, direct visitors, handle administrative tasks (shipments, license plate pickup), communicate in English and Spanish, maintain a professional front desk, and support additional customer service duties as needed.

Provides frontline customer service, account assistance, billing support, and basic technical troubleshooting for fiber internet, Wi-Fi, and customer-premise equipment. Uses network-management tools to diagnose issues, perform approved remote fixes, identify outages, document interactions, and escalate complex problems to Tier 2 or field support. Maintains accurate tickets and account records, communicates technical information clearly, follows support procedures, and identifies recurring service trends.

Leads a remote Tier 1 customer support organization across phone, email, chat, and SMS. Oversees triage, case resolution, escalations, staffing, SLAs, KPIs, quality, productivity, and customer satisfaction. Uses Salesforce data and root-cause analysis to improve workflows, routing, knowledge content, and controls. Partners with AI and automation teams to migrate repeatable inquiries to Tier 0 self-service, while providing executive reporting and driving continuous improvement.

Provides administrative, operational, and customer support for online membership programs. Responsibilities include resolving support tickets, managing accounts and payments, processing memberships and renewals, maintaining reports, conducting product demonstrations, supporting LMS and content quality tasks, and assisting with platform migration projects. The role also handles renewal outreach, phone and email inquiries, and basic website navigation and compliance-training support.