The Role
Provides front-line customer service for insurance compliance clients through phone, email, and chat. Handles inquiries, completes regulatory compliance and client intake tasks, supports sales activities, documents processes accurately, deescalates concerns, and resolves customer issues while maintaining a service-focused, team-oriented approach.
Summary Generated by Built In
Does working as part of a close-knit, friendly team inspire you? Do you find enjoyment in helping customers with their needs over the phone?
Come Join ReSource Pro!
Come Join ReSource Pro!
ReSource Pro Compliance, is looking for an organized, team-oriented Customer Experience Associate to join our customer service team (surplus lines).
Your role...
The Customer Experience Associate provides front-line customer service support to ReSource Pro Compliance customers by processing tasks related to insurance regulatory compliance, client intake and/or sales support, responding to customer requests over phone and email. Work completed directly impacts trust and partnership with the client.
We hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.
All remote positions are based in the United States, and candidates must reside within the U.S. to be eligible for consideration.
In This Role, You Will...
- Receive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat
- Answer questions professionally and assists customers by completing a task or process for them
- Provide exceptional customer service to customers
- Deescalate frustrated customer situations
- Find solutions to provide an exceptional customer experience
- High School diploma or equivalent
- MS Office - Word, Outlook, Access, and strong Excel skills
- Located in the Central time zone to accommodate the needs of clients
- Customer-centric mindset, enjoy providing a service and solving customer problems
- Strong written and verbal communication skills, able to convey information to clients and effectively deescalate customer frustrations
- Team player mentality and commitment to supporting other team members
- Process-focused and detail oriented, committed to accurate documentation
- Technological proficiency – able to learn, utilize, and navigate a variety of external and internal systems
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. The salary range for this role is $11.25 - $23.94 per hour. The salary range may vary based on the specific geographic location in which the candidate resides.
Your Interview Process…
To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom.
The standard interview process includes:
- Behavioral Interview with Talent Acquisition
- Online talent assessment
- Hiring Manager Interview
Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.
Your Benefits & Perks...
- Generous PTO plan with paid holidays + floating holidays
- 100% paid Employee Healthcare on Day 1
- Eligible for all medical, dental, and vision benefits on Day 1
- 401k with employer match, vested on Day 1
- Opportunity to work for a growing, global organization.
- Ability to engage with clients and internal partners to make an impact.
- Organization-wide focus on growth and development
Skills Required
- High school diploma or equivalent
- Microsoft Office proficiency, including Word, Outlook, Access, and strong Excel skills
- Residence in the United States and location within the Central time zone
- Customer-centric mindset with an interest in providing service and solving customer problems
- Strong written and verbal communication skills
- Ability to convey information to clients and deescalate customer frustrations
- Team player mentality and commitment to supporting team members
- Process-focused and detail-oriented approach with commitment to accurate documentation
- Technological proficiency and ability to learn and navigate external and internal systems
Am I A Good Fit?
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The Company
What We Do
ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pro’s global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009, the company is renowned for its focus on innovation, service excellence and trusted partnerships, and its unique productivity platform for insurance operations. Over 5,000 ReSource Pro employees provide dedicated support to nearly 300 insurance organizations, consistently achieving a +95% client retention rate for over a decade.
