Top Operations & Support Jobs in Dallas-Fort Worth, TX

Coordinate post-repossession logistics and documentation, process redemptions, keys, titles, and invoices, reconcile payments, communicate with agents/clients, maintain records, ensure regulatory compliance, support month-end billing and identify process improvements.

The Lab Instructor manages B2B lab activities, ensuring readiness and compliance, coordinating resources, resolving operational issues, and improving processes to support training initiatives.

Provide analytical and operational support to technical service teams by monitoring performance metrics, managing service data, troubleshooting issues, maintaining documentation and knowledge-base articles, updating ERP and ticketing systems, coordinating customer communications on non-critical issues, and participating in continuous improvement initiatives using Lean/Six Sigma principles. Work a 12-hour rotating schedule with on-call duties to improve service efficiency and customer experience.

Serve as SME for FIX connectivity, trade flows, and core applications; manage incidents, troubleshoot production issues across order routing and trade capture, support AWS/Kubernetes environments, perform root-cause analysis, automate improvements, and collaborate with brokers, traders, development, and infrastructure teams in a 24/7 follow-the-sun support model.

Manage and approve quotes, own the CPQ process, advise Sales on deal strategy and pricing, analyze pricing and CPQ data for trends, and partner with Finance, Legal, and RevOps to handle complex deals and improve deal velocity and compliance.

Lead and oversee day-to-day operations for service, construction, and parts sales across the Northwest. Own P&L, implement KPIs and operational strategies, ensure regulatory compliance and safety, mentor teams, drive process improvements, and report performance to senior management.

Lead national asset maintenance business delivering profitability, operational excellence, safety, contract compliance, and growth. Develop strategy, oversee multi-region operations, manage large P&L, drive expansion and contract mobilizations, build leadership, and ensure customer satisfaction and regulatory compliance.

Provide phone, email, and desk-side IT support for proprietary software and hardware across stores and SSCs. Troubleshoot desktops, laptops, basic networking, server basics, and POS systems; image/configure workstations; monitor and resolve alerts; document and follow up on tickets. Participate in implementations, new store openings, and on-call rotations, working varied shifts including nights, weekends, and holidays.

Serve as liaison between business stakeholders and IT to analyze, document, and implement ServiceNow (ITSM/HRSD) solutions. Drive process improvements, define functional/technical specs, identify integrations and data needs, support testing (UAT/regression), and lead cross-functional projects using Agile methods and ServiceNow best practices.

Own end-to-end billing operations including exception identification and resolution, declines monitoring and trend reporting, monthly payment file processing, and carrier integrations. Serve as the primary connector between enrollment (E123), payment gateway (NMI), Member Care, and carriers. Manage ticket queue, escalate issues, and surface data-driven patterns to improve billing accuracy and operational continuity.