Top Operations & Support Jobs in Dallas-Fort Worth, TX

Supports multiple senior executives through complex calendar management, travel coordination, expense reporting, team events, information distribution, and relationship building. The role requires strong organization, communication, judgment, adaptability, multitasking, and proficiency with office productivity and collaboration tools.

Provides compassionate support to 50–70 health plan callers daily, resolving escalated issues and explaining benefits, care options, eligibility, and healthcare processes. Serves as a subject matter expert, contacts providers for appointment assistance, guides customers through online tools, and promotes self-service. The role is fully remote, Monday through Friday, with flexible eight-hour shifts, occasional overtime, and comprehensive training.

Leads business management for Merchant Services Fraud, including executive reporting, KPI/KRI governance, OKRs, budget and capacity tracking, strategic investment oversight, and cross-functional execution. Develops data-driven insights, improves operating models and tooling, manages operational risk and resiliency activities, and maintains governance repositories. Partners with Finance, Technology, Operations, Legal, and Compliance to resolve blockers, improve efficiency, and support fraud prevention outcomes.

Manage moderate- to high-exposure construction liability claims involving bodily injury and property damage. Responsibilities include investigations, coverage analysis, reserving, liability evaluation, litigation management, defense counsel coordination, settlement negotiations, and claim resolution. The role also provides technical guidance and coaching to less experienced adjusters, supports mediations and arbitrations, and helps monitor team caseloads and quality standards.

Provides executive administrative support by managing calendars, meetings, confidential information, travel, expenses, correspondence, records, and office logistics. Prepares agendas and meeting materials, tracks deadlines and action items, processes invoices, orders supplies, and responds to executive and internal client requests. The role requires discretion, organization, adaptability, clear communication, and effective use of office productivity tools.

Leads a team of 8–10 professionals processing life claim payments. Oversees workflow, service targets, quality, accuracy, controls, and customer outcomes. Coaches employees, manages performance, supports recruiting, partners across functions, and exercises approval authority for claim payments up to $3 million.

Provides senior Level I and II technical support for Windows, macOS, virtual desktops, Microsoft 365, mobile devices, printers, and peripherals. Manages ServiceNow tickets, documents procedures, analyzes recurring issues, performs root-cause analysis, supports implementations, and escalates complex problems. Mentors junior technicians, communicates with users and management, participates in projects, and may travel to remote locations.

Monitor and optimize outbound dialer campaigns, inbound and blended applications, calling strategies, filters, and performance metrics. Analyze campaign results and collection trends, produce daily reports, troubleshoot production issues, maintain Avaya Dialer systems, and recommend process improvements. Support multiple call centers by tracking KPIs, adjusting dialer settings, and communicating operational insights.

Develops and maintains configuration-controlled aircraft service bulletins for V-BAT systems. Translates engineering changes, safety concerns, inspections, corrective actions, and operational limitations into clear maintenance procedures. Collaborates with engineering, quality, manufacturing, flight-test, supply chain, and field-support teams; interprets drawings, schematics, BOMs, test data, and software releases; manages technical reviews, revisions, approvals, applicability, compliance requirements, and field communications.

Serves as Chief of Staff and strategic advisor to the Head of Global Workforce Relations. Leads strategic planning, governance, executive communications, budgeting, resource management, workforce planning, and complex enterprise initiatives. Manages a business execution team, improves operating effectiveness, establishes accountability routines, and coordinates cross-functional execution across HR, Finance, Risk, Legal, Compliance, and Technology. Provides executive decision support, risk identification, organizational reporting, and recommendations on priorities, resources, and implementation.