Top Operations & Support Jobs in Dallas-Fort Worth, TX

Leads technology operational excellence by coordinating initiatives, deliverables, governance routines, and cross-functional priorities. Analyzes performance and risk data, develops executive dashboards and reports, tracks milestones, manages action items, supports problem resolution, and drives continuous improvement. Partners with technology leaders to identify risks, dependencies, resource challenges, and operational inefficiencies while facilitating accountability and decision-making across technology and business teams.

Leads technology standards governance, configuration management, compliance controls, and lifecycle governance. Oversees high-volume reviews, approvals, validations, exceptions, Sunrise/Sunset and TBCR processes. Performs SQL-based data analysis, reconciliation, reporting, and validation while developing automation and process improvements. Partners with Product Owners, Architecture, Risk, Compliance, Audit, and technology teams to resolve control gaps, support regulatory examinations, produce audit evidence, and drive remediation and accountability.

Lead and manage a retail bank branch team to drive growth, deliver excellent customer experiences, coach staff, ensure operational and regulatory compliance (including SAFE/NMLS), hire and mentor talent, and promote digital banking adoption.

Reviews and processes moderately complex to complex commercial property and casualty claims. Investigates coverage, liability, compensability, and damages; establishes reserves; negotiates settlements; coordinates litigation; and represents the company at trials. Provides senior technical guidance, mentors team members, supports claim assignments and caseload monitoring, and participates in quality reviews, arbitrations, mediations, and field investigations.

The Business Operations Specialist will oversee operational execution, performance reporting, financial planning, and strategic initiative management across cross-functional teams, ensuring alignment with the organization's goals.

The Area Manager will oversee hourly associates in a fast-paced fulfillment center, ensuring productivity, quality, and employee engagement while driving process improvements and maintaining safety standards.

Lead and mentor a team of Customer Care Advisors to resolve complex customer and agent issues, manage escalations, conduct QA, analyze performance, implement process improvements, run projects, and represent the team in cross-functional meetings to drive overall CX performance and efficiency.

Lead risk and control oversight for digital banking products, advising product teams on operational and AI-related risks. Design and embed end-to-end control frameworks, execute Control and Operational Risk Evaluation (CORE), identify and remediate control weaknesses, and coach teams to deliver secure, compliant digital experiences while minimizing financial, regulatory, and reputational risk.

Manage and optimize workplace design, safety, facilities operations and vendor relationships across global offices. Lead site selection, lease negotiations, space planning, maintenance, budgets, and event support. Drive employee experience, compliance with safety regulations, emergency response, and workplace projects while partnering with PeopleOps, IT, and cross-functional teams.

Lead and supervise a client service team handling business license filings. Oversee daily operations, set KPIs and goals, delegate tasks, monitor performance, handle escalations, design processes, deliver coaching and training, and drive productivity, service quality, and client satisfaction.

Lead end-to-end service delivery for hyperscale data center projects across the Americas, managing optical fiber installs, rack-and-stack, decommissioning, and build activities. Ensure SLA and budget compliance, drive operational performance and automation, present executive-level insights, resolve escalations, manage KPIs and risks, and lead matrixed teams to improve customer experience and scalability.

Serves as the liaison between business stakeholders and technology teams by gathering and managing requirements, translating needs into functional specifications and user stories, supporting solution design, and participating in Agile delivery. Responsibilities include impact analysis, testing, UAT, defect triage, production validation, documentation, root-cause analysis, and issue resolution. The role ensures technology solutions meet business, operational, compliance, quality, and customer requirements.