Top Operations & Support Jobs in Dallas-Fort Worth, TX

Manage complex and catastrophic auto and homeowners casualty claims from investigation through resolution. Evaluate coverage, liability, damages, reserves, settlements, fraud indicators, and subrogation opportunities. Collaborate with counsel through litigation, mediations, arbitrations, and trials; prepare reports, oversee legal billing, communicate with stakeholders, and ensure regulatory and financial compliance. Mentor colleagues, support leadership, and participate in special projects.

Investigates, evaluates, and resolves complex environmental, auto, and general liability claims. Responsibilities include analyzing coverage and policy provisions, determining liability and damages, managing litigation, coordinating with counsel and consultants, maintaining reserves, negotiating settlements, identifying fraud and subrogation opportunities, and recommending case strategies. The role also communicates with policyholders, monitors trials, maintains action plans, and trains less experienced staff.

Manages complex environmental, pollution, toxic tort, and mass litigation claims from investigation through resolution. Responsibilities include coverage analysis, liability assessment, reserving, settlement negotiation, payment authorization, litigation strategy, defense counsel and consultant oversight, and collaboration with legal, underwriting, reinsurance, brokers, and policyholders. The role also mentors colleagues, tracks legal developments, protects claim data, and serves as a subject matter expert on environmental coverage.

Supervise contact center operations by monitoring employee performance, service levels, staffing, productivity, and quality. Coach employees, conduct performance evaluations, manage hiring and personnel issues, resolve customer inquiries, address technical problems, support process improvements, coordinate implementations, and complete operational reports. The role is fully remote but requires flexible overnight and weekend scheduling, U.S. citizenship, and successful completion of a Department of Defense suitability investigation and clearance process.

Supports daily branch operations by processing and approving teller transactions, assisting customers, promoting digital banking solutions, managing operational risks, resolving concerns, and supporting branch scheduling. The role also helps identify customer financial needs, detect potential fraud, maintain compliance, and motivate team members. Requires at least one year of customer service and issue-resolution experience and availability for most Saturdays.

Maintains file rooms and warehouses, retrieves and scans claim documents, uploads records, manages email boxes, files paper documents, prepares electronic claim files, reports production metrics, performs Excel data entry, and supports administrative teams. The role requires attention to detail, organization, physical handling of files and boxes, and the ability to work independently or collaboratively in a hybrid environment.

Leads high-severity incident response and business resiliency activities across technology, operations, and corporate teams. Directs executive communications, escalation decisions, recovery actions, post-incident reviews, governance, and corrective initiatives. Uses operational data, automation, and tooling improvements to strengthen preparedness and response quality. Provides coaching, develops team capability, influences senior stakeholders, and drives cross-functional improvements in a regulated financial-services environment.

Supports multiple senior executives through complex calendar management, travel coordination, expense reporting, team events, communication, meeting technology, and relationship building. The role requires strong organization, adaptability, judgment, communication, multitasking, and collaboration in a fast-paced hybrid environment.

Lead design and delivery of scalable Sales Cloud and GTM systems. Translate GTM requirements into functional and technical designs, coordinate stakeholders, automate sales workflows with AI, and manage onshore/offshore teams to implement and optimize Salesforce and related GTM tools.

Build and maintain AI-powered go-to-market systems that automate sales, expansion, marketing, forecasting, handoffs, and post-sales workflows. Optimize processes, maintain CRM data quality, test and monitor automations, connect GTM tools, and translate operational needs into scalable technical solutions. The role uses AI and iPaaS tools to surface next-best actions, improve deal velocity, and support customer lifecycle operations.

Administer and scale Jira, Confluence, Asana, and other productivity platforms. Design workflows, permissions, governance, integrations, dashboards, and automations using REST APIs, Python, and Go. Support agile development, platform security, compliance, provisioning, reliability, and scalability. Partner with technical and non-technical stakeholders, document configurations, train teams, and participate in an on-call escalation rotation for IT Support and Operations.

Provides inbound phone support for customer billing inquiries, resolves account issues accurately and empathetically, escalates complex concerns, and maintains professional customer relationships. The role requires working in a fast-paced 24/7 call center with multiple computer systems and varied schedules, including nights, weekends, and holidays.