Top Operations & Support Jobs in Dallas-Fort Worth, TX

The Principal Associate will oversee a team for loan closing processes in Small Business Banking, manage compliance and operational excellence, and foster team development.

The Principal Risk Specialist leads quality assurance and risk management for Small Business Banking, ensuring underwriting practices comply with regulations and identifying process improvements.

Provide best-in-class travel support across chat, call, and email; manage hotel, flight, car and rail bookings; maintain supplier and system knowledge; resolve issues within SLA; advise on fares, ticketing, and compliance; provide feedback to product teams and meet performance metrics.

The Instructional Designer Associate will use the ADDIE model to develop training materials, collaborate with SMEs, and ensure alignment with learning objectives and business goals.

Respond to sellers and customers via phone, chat, and email; resolve order-related issues; monitor and confirm pending orders; maintain seller relationships; collaborate with internal teams to improve processes; participate in projects and adopt AI tools to improve efficiency.

Provide application support and troubleshooting, optimize operational processes, translate business requirements into technical specifications, collaborate with stakeholders, monitor application performance, produce reports, and support vendor, tool administration, systems access, financial/regulatory processes, monthly releases, and communications to minimize downtime and improve efficiency.

Manage one or more branch locations: lead staff, drive sales and customer service, ensure compliance and operational efficiency, meet financial and performance targets, and oversee local community relationships.

Support the BGS CEO Office by leading cross-functional projects, coordinating executive-level presentations, analyzing data and metrics, improving management systems, managing operating tools, tracking actions to resolution, and delivering process and project improvements to support decision-making.

The Contract Administrator collaborates with Sales to generate proposals, manage contracts, and support sales operations while maintaining accurate data in Salesforce.

Provide remote customer support via phone and digital channels: answer product and order questions, research and resolve issues, set follow-ups, collaborate with teammates via Zoom/Slack, and maintain confidentiality and quality in a fast-paced environment.

Lead and develop a high-performing team in servicing life and annuity policies, optimizing operational outcomes, and ensuring compliance with regulations.