Top Operations & Support Jobs in Dallas-Fort Worth, TX

Leads technology teams responsible for production application and infrastructure support, operational stability, monitoring, incident resolution, problem management, change management, and service restoration. Uses enterprise-authorized AI capabilities to improve incident triage while validating recommendations for security, data sensitivity, auditability, and operational effectiveness. Requires large-scale on-premises and public cloud experience, ITIL knowledge, and familiarity with ServiceNow, Confluence, and Jira.

Provides compassionate support to 50–70 health plan callers daily, resolving escalated issues and explaining benefits, provider selection, eligibility, and consumer-driven healthcare topics. Serves as a subject matter resource, assists with appointment scheduling and specialist connections, and guides members through company websites. The role is fully remote, Monday through Friday, with flexible eight-hour shifts between 8 a.m. and 6 p.m. EST and occasional overtime.

Investigate and manage insurance claims by reviewing medical records, evaluating damages, determining liability, negotiating settlements, and resolving cases with customers and attorneys. The program provides comprehensive training, mentoring, and development opportunities for early-career professionals.

Manage complex and catastrophic auto and homeowners casualty claims from investigation through resolution. Evaluate coverage, liability, damages, reserves, settlement strategies, litigation, and subrogation opportunities. Collaborate with counsel, attend legal proceedings, prepare reports, communicate with claimants and stakeholders, oversee legal billing, and identify suspicious claims. May mentor colleagues, support team leadership, engage with regulators, and participate in special projects.

Investigates, evaluates, negotiates, and resolves insurance claims while assessing coverage, liability, damages, reserves, and potential fraud. Communicates with policyholders, witnesses, claimants, attorneys, and other parties; identifies subrogation opportunities; coordinates inspections and referrals; maintains claim files; and prepares required reports. Requires strong communication, analytical, investigative, interpersonal, and negotiation skills, along with a bachelor’s degree and ability to obtain required licenses.

Manage client connectivity onboarding, FIX certification, routing integrations, testing, and production deployments for trading solutions. Resolve complex connectivity issues, maintain technical specifications and databases, coordinate vendor and internal relationships, and lead multi-stakeholder implementation initiatives. Apply knowledge of FIX protocol, execution methods, market microstructure, regulatory requirements, AI tools, and data analysis to improve trading operations and client outcomes.

Leads commercial credit servicing portfolio execution for a regional market coverage team. Oversees post-origination servicing, workflow management, covenant tracking, documentation, financial statement processing, payoff requests, collateral releases, and regulatory compliance. Manages staffing, coaching, stakeholder communication, risk escalation, process improvement, and operational performance across BLAST and nCino portfolios. Partners with sales, technology, and business teams to improve efficiency, reduce risk, and meet service-level requirements.

Leads an 11-person brokerage operations team supporting transfers of assets and account maintenance. Oversees service performance, operational controls, principal reviews, complex cases, audits, coaching, and employee development. Partners with cross-functional teams to resolve operational challenges and improve processes through root-cause analysis, automation, AI-enabled tools, and continuous improvement. Requires FINRA Series 7, 24, and 53 licenses plus brokerage operations expertise.

Leads global delivery, lifecycle management, transformation, and partner enablement for Enterprise Private 5G and Neutral Host services. Owns customer and partner success, operational excellence, service strategy, scalability, financial performance, profitability, and cost optimization. Builds repeatable delivery models, drives AI, automation, digital operations, and self-service, and establishes governance, metrics, and forecasting. Requires extensive telecommunications or enterprise technology leadership experience, strong networking expertise, and the ability to lead global cross-functional teams.

Provides high-level administrative support to multiple executives by managing complex calendars, coordinating travel, preparing expense reports, arranging meetings and events, drafting business communications, and handling general administrative tasks. The role requires strong organization, communication, discretion, adaptability, and proficiency with office productivity and video-conferencing technologies in a fast-paced environment.

Coordinate post-sale campaign execution and reporting for linear and digital advertising. Enter and review orders, manage ad copy and traffic instructions, liaise with Billing, Traffic/Operations, Finance, and Ad Ops to ensure accurate fulfillment, pacing adjustments, and make-goods.

Summer internship offering hands-on projects, mentorship, and cross-functional exposure at a growing SaaS company. Interns may contribute to Customer Success, Implementation, Sales, Partnerships, Marketing, Product, Engineering and IT, Finance and Accounting, or People and HR. Responsibilities and placement will align with the intern’s interests and business needs.