Strategic impact: Uses knowledge-based discretion and influences others at a moderate level / performs a range of tactical, operational, and some strategic assignments related to job discipline.
Knowhow: Requires working knowledge and experience in own job discipline and broadens capabilities.
Schedule: Working a 12 hour rotating 4 days on and 4 days off work week with a scheduled on-call rotation
Work:
▪ Receives a moderate level of guidance and direction.
▪ Continuously analyzes and optimizes the utilization of methods, tools or systems.
▪ Problems faced are difficult but typically not complex.
▪ Plans recurring processes and solves immediate issues or problems.
▪ Accountability: Is accountable for the efficiency and effectiveness of a process.We offer:
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The base pay range for this role is estimated to be $65,000 - $80,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
Technical Support Assistance
- Support frontline teams by researching and documenting solutions for common issues.
- Assist in troubleshooting basic technical problems under guidance from Professionals or Experts.
- Ensure accurate and timely updates in ERP and ticketing systems (SAP, Oracle, Jira).
Documentation & Knowledge Management
- Create and maintain knowledge base articles and troubleshooting guides.
- Ensure all service activities are properly logged and documented for compliance.
- Assist in developing training materials for new processes and tools.
Customer Support Coordination
- Provide status updates to customers on non-critical issues when required.
- Support communication between technical teams and customers for data-driven insights.
- Help ensure customer satisfaction through accurate and timely information.
Continuous Improvement
- Participate in process improvement initiatives using Lean or Six Sigma principles.
- Suggest automation opportunities for reporting and ticket management.
- Contribute to system reliability and performance improvement projects.
Qualifications:
- Associate degree in Engineering, IT, or related field (Bachelor’s preferred).
- 1–3 years of experience in technical support or data analysis.
- Strong proficiency in Excel and familiarity with BI tools (Power BI, Tableau).
- Basic understanding of automated systems and ERP platforms.
- Excellent analytical, organizational, and communication skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
Skills Required
- Associate degree in Engineering, IT, or related field
- Bachelor's degree in Engineering, IT, or related field
- 1-3 years of experience in technical support or data analysis
- Strong proficiency in Excel
- Familiarity with BI tools such as Power BI or Tableau
- Experience using ERP and ticketing systems (SAP, Oracle, Jira)
- Basic understanding of automated systems and ERP platforms
- Excellent analytical, organizational, and communication skills
- Ability to work in a fast-paced environment and manage multiple priorities
- Familiarity with Lean or Six Sigma principles
What We Do
Looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of intralogistics is our home. Our solutions ensure the smooth flow of materials and information in production plants, warehouses, and distribution centers in over 100 countries. We have around 41,000 employees who make a real difference, helping us to become who we are today: the biggest manufacturer of forklift trucks and warehouse handling equipment in Europe, and one of the world’s leading warehouse automation providers. Successful? We are, but it’s all down to the motivated, highly trained, and multi-talented people that work for us. Would you like to be part of an international, diverse team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry. With us, you benefit from numerous development opportunities in a globally active group, including the possibility of working at one of our locations abroad on a temporary basis. No matter which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape our individual action and our collaboration with colleagues, managers, customers, suppliers, and applicants both nationally and internationally. Who makes up the KION Group? With our international brands Linde Material Handling, STILL, and Baoli, as well as regional brands Fenwick and OM, we stand for exceptional technology and service expertise for forklift trucks and warehouse handling equipment around the world. Dematic expands the portfolio with its automated material handling solutions for intralogistics processes in warehouses, production, and sales
.png)
