Top Operations & Support Jobs in Dallas-Fort Worth, TX

Provide customer service and administrative support for clients and lenders: answer calls/emails, process insurance claims, prepare payoffs and welcome letters, track insurance, scan/index lease correspondence, audit funding documents, handle returned mail and special projects.

Enter and analyze commercial insurance and loan documents into a loan-insurance tracking system, validate coverage, process client reports, handle calls/emails, confirm insurance with carriers, meet production and quality targets, and recommend process improvements.

Entry-level IT operations role in an onsite Dallas graduate program. Support day-to-day IT operations, automation scripting, platform administration, monitoring, cross-functional collaboration, and professional training.

Lead process improvement, application configuration, and support activities for Technology Services. Partner with business and tech teams to implement ITIL-aligned automation, create metrics and documentation, train users, and deliver cross-team initiatives to improve service, availability, and stakeholder satisfaction.

Review client and vendor contracts to identify and evaluate insurance provisions, ensure alignment with company risk policies, recommend edits, issue certificates of insurance, support contract administration, triage insurance documentation requests, and partner with Legal, Sales, Operations, and Finance on insurance-related contract terms and process improvements.

Supervise daily processing of catastrophic workers' compensation claims under Texas law and DWC rules. Manage staff, recruit and coach employees, ensure quality and compliance, oversee budgets, procedures, and a caseload including TIB, IIB, SIB, LIB, and death benefit claims.

Oversee daily warehouse operations, manage P&L and site budget, lead and develop warehouse and driver teams, ensure timely deliveries, enforce SOPs and safety, use systems to troubleshoot, analyze KPIs, and drive continuous improvement and customer satisfaction.

Provide technical, order, and payment-related assistance to internal and external customers. Coordinate across Sales, Operations, and Supply Chain to resolve issues, recommend solutions, and ensure end-to-end handling of requests. Prepare and analyze forecasts and sales performance metrics, proactively update customers, and improve customer satisfaction.

Process customer orders and account inquiries; recommend products and solutions; answer product, pricing, and shipping questions via phone, email, and chat; help customers navigate the website and online ordering; build customer relationships and provide problem-solving support using company systems.

Lead regional HOA operations across Dallas-Fort Worth and Austin, coach and mentor community managers, ensure KPI performance and compliance, manage client/board relationships, oversee onboarding, risk mitigation, financials, and vendor/contract interactions while supporting continuous improvement and training.