The Role
Lead regional HOA operations across Dallas-Fort Worth and Austin, coach and mentor community managers, ensure KPI performance and compliance, manage client/board relationships, oversee onboarding, risk mitigation, financials, and vendor/contract interactions while supporting continuous improvement and training.
Summary Generated by Built In
Who We Are
With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Are you a proven leader with a passion for luxury residential HOA management and building high-performing teams? Do you thrive on developing client relationships, mentoring managers, and delivering exceptional service? If so, we'd love to meet you.
Action Property Management is seeking an experienced Regional Manager to oversee a portfolio of prestigious luxury high-rise HOA communities throughout the Dallas-Forth Worth and Austin area. This is an exciting opportunity to join a growing organization that invests in its people and is committed to delivering exceptional service.
Job Summary
The Regional Manager leads and manages the performance of operations in a designated region, working to meet company goals and key performance indicators (KPIs). They are responsible for leading a team of managers through day-to-day challenges, developing strategies, reducing costs, and enhancing operational performance. A strong focus on client satisfaction, adherence to standard procedures, manager development, and continuous improvement are key components of the role.
Key Responsibilities
- Ensure that assigned managers are aware of and training on the use of company tools, resources, and sops. Monitor KPI’s and train and coach managers on areas of needed improvement and best practice.
- Assist in onboarding and set-up of new associations, including interviewing and selecting team members, interfacing with board members, and coordinating necessary internal resources to integrate community into APM.
- Under direction of Regional Director or in coordination with other leaders, coordinate and facilitate quarterly CME meetings for managers.
- Act as an intermediary with owners/residents when complaints arise that have not been successfully resolved by the manager.
- Lead and mentor assigned general/community managers, fostering a culture of collaboration, accountability, and high performance. Work closely with other departments such as sales and marketing, client accounting, HR, IT, and corporate accounting to align management strategies with broader company goals.
- Work with managers to identify and mitigate risks related to property operations, ensuring compliance with relevant laws, regulations, and contractual obligations. Work with legal, insurance, and compliance partners to address any issues that may arise.
- Occasionally fill in managing communities in the absence of the general/community manager, including preparation of board meeting materials, oversight of any assigned on-site staff, and interface with residents.
- Review board meeting reports and ensure compliance with APM standards for preparation and delivery of same.
- Utilize data and analytics to drive decision-making, forecast trends, and inform management strategies.
- Attend monthly and quarterly board meetings, vendor events, corporate offsites, and other meetings as assigned. Engages in local events and is present at crucial business meetings.
- Effectively communicates the business vision and cultivates an initiative-taking and engaged team to execute the business plan. Fosters a culture focused on high performance, exceptional service, and accountability.
- Cultivates and maintains robust relationships with board members and corporate teams, fostering productive communication and collaboration. At times may be required to assist with contract negotiations, property tours, sales presentations, and inspections.
- Participate in designated training programs to enhance knowledge and skills. Attends all scheduled training and informational sessions, CAI meetings, monthly meetings, cascade training calls, monthly business reviews and team calls.
Position and Work Environment
- Hybrid position based out of the regional office.
- Travel requirement: 60-75% of the time.
Qualifications / Requirements
- Bachelor's degree in Business Management, Finance, Business Administration, Hospitality Management, Business Analysis, and/or Management or another related field. Certificate programs CMCA, AMS to be obtained within the first 6 months of hire.
- 7+ years of experience in HOA property management with experience managing luxury high rise HOA communities.
- Proven track record of managing large and diverse portfolios, with a strong understanding of property dynamics.
- Proven success leading, mentoring, and developing teams.
- Strong client relationship and account management experience with Boards and executive stakeholders.
- Excellent communication, problem solving and organizational skills.
- Strong financial acumen, including experience with budgeting, financial reporting and maximizing property values.
- Ability to resolve issues and achieve goals through diverse leadership teams. Demonstrate teamwork, creativity, and decisiveness.
- Highly motivated, autonomous, outcome foused, committed to excellence and customer service.
- Seeks learning and advancement opportunities, embraces new activities, responsibilities and challenges.
- Possesses the ability to learn technology initiatives and cascade this knowledge to others. Proficient in Microsoft Office (strong Excel & Smart Sheets) and SNAP HOA software.
- Communicates clearly and effectively in different forms and with diverse audiences.
- Bilingual in Spanish is strongly preferred.
Why Join Action?
- Hybrid Work Model: Flexible schedule with 1-2 in office days per week.
- Collaborative Culture: Work in an environment that values teamwork, innovation, and mutual respect.
- Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching.
- Work-Life Balance: Enjoy unlimited PTO plus sick time, holiday pay, and your birthday holiday.
- Technology Investment: Work with the industry's leading tools and resources to ensure efficiency and empower team members to succeed.
- Commitment to Growth: Be a part of a company that prioritizes success and provides the support needed to thrive and achieve organizational goals.
Why You'll Love Working at Action
At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.
Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace.
Skills Required
- Bachelor's degree in Business Management, Finance, Business Administration, Hospitality Management, Business Analysis, Management or related field
- Obtain CMCA and AMS certifications within first 6 months of hire
- 7+ years of experience in HOA property management, including luxury high-rise HOA communities
- Proven track record managing large and diverse property portfolios
- Proven success leading, mentoring, and developing teams
- Strong client relationship and account management experience with Boards and executive stakeholders
- Strong financial acumen, including budgeting and financial reporting
- Excellent communication, problem solving, and organizational skills
- Proficient in Microsoft Office (strong Excel and Smart Sheets) and SNAP HOA software
- Ability to travel 60-75% of the time and work in a hybrid regional office (1-2 days/week)
- Bilingual in Spanish
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The Company
What We Do
Action Property Management is a privately-owned HOA management company that provides comprehensive services including financial reporting, maintenance coordination, vendor management, and board support. They focus on helping communities thrive through professional management, leveraging proprietary technology like SnapHOA to enhance resident experiences and operational efficiency across residential developments in California and Texas.
