Top Operations & Support Jobs in Dallas-Fort Worth, TX

Lead and develop the Personal Wealth Incident Response Team; manage high-severity incidents and cross-functional coordination; own business continuity planning, testing, and exercises; design IRT operating model and governance; drive continuous improvement, reporting, and readiness to protect client outcomes and restore critical services.

Administer and architect enterprise monitoring tool suites (HP OpenView/OMi and related products), define roadmaps, integrate third-party tools, collaborate with Design & Engineering and IT Operations, ensure ITIL alignment, consult on implementations/upgrades, and manage vendor relationships and business cases for monitoring solutions.

Manage all phases of subcontract administration including acquisition planning, cost analysis, negotiations, compliance, and closeout. Support proposal evaluations and maintain subcontract files, coordinating with various internal and external stakeholders.

Provide on-site IT support across five Houston offices: install/configure hardware, OS and applications; monitor and maintain systems and networks; troubleshoot and repair hardware/software faults; set up user accounts; replace parts; prioritize multiple tasks.

Manage day-to-day office operations, vendor and building relations, event planning, IT/AV support coordination, onboarding logistics, inventory and equipment management, reception/mail handling, expense tracking, scheduling assistance, and office safety compliance.

Provide Tier 1 IT support, manage user access lifecycles, triage bugs for developers, maintain SOPs and documentation, monitor integrations, and keep audit-ready access and inventory records to reduce operational friction.

Provide full-cycle admission support including outreach, event coordination, interview scheduling, data management in Finalsite, and collaboration with faculty, families, and campus partners to guide applicants from inquiry to enrollment.

Manage auto insurance claims end-to-end: handle incoming calls, collect accident facts, investigate coverage and potential fraud, process claims per policy, and drive customer satisfaction while meeting call center KPIs.

Manage sourcing activities for IT and Digital functions, focusing on supplier management, contract negotiations, and compliance to drive cost reduction and quality improvement.

The Acquisition Transformation Lead will guide government clients in navigating federal acquisition processes, shaping product capabilities, and driving user adoption for improved outcomes in defense acquisition.