Top Operations & Support Jobs in Dallas-Fort Worth, TX

Lead design and delivery of scalable Sales Cloud and GTM systems. Translate GTM requirements into functional and technical designs, coordinate stakeholders, automate sales workflows with AI, and manage onshore/offshore teams to implement and optimize Salesforce and related GTM tools.

The Operations Engineer in Fleet Reliability ensures uptime of server nodes by managing provisioning, troubleshooting hardware/software issues, and improving system performance.

Administer and maintain enterprise file transfer platforms (IBM Sterling, Axway), ensure secure, reliable transfers, troubleshoot failures, perform upgrades/patches, automate workflows with scripts and Ansible, provide on-call production support, manage security controls and compliance, and create technical documentation and runbooks.

Administer and optimize Salesforce Sales Cloud and Service Cloud, including objects, data models, Flow automation, approval processes, sales pipelines, cases, Omni-Channel, Knowledge, entitlements, and SLAs. Collaborate with engineers, architects, product managers, and delivery teams on backlog planning, troubleshooting, releases, demos, integrations, and Agentforce initiatives. Support Agile ceremonies, production incidents, and Pacific Time coverage.

Own end-to-end localization operations for enterprise clients, serving as the primary operational contact and trusted advisor. Coordinate stakeholders and cross-functional teams, manage localization workflows and configurations across TMS and project tools, resolve client and internal issues, and improve processes through documentation, automation, and AI-enabled solutions. The role requires localization or translation project management experience, client communication skills, familiarity with localization formats and CAT/TMS tools, and strong organizational abilities.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

The Chief of Staff supports the Enterprise GM by driving multi-year strategy, cross-functional alignment, resource allocation, operating-model design, governance, and organizational transformation. The role provides executive-level counsel, synthesizes insights across business areas, coordinates strategic initiatives, improves collaboration and operational excellence, and addresses systemic organizational challenges. Success requires influencing senior executives, managing complex stakeholder relationships, and executing company-level change across a global organization.

Provide first-tier remote customer support via phone, email, and written correspondence; resolve inquiries promptly, meet quality and performance metrics, handle escalations, and follow operational standards and schedules.

Provides technical customer support for Dealertrack Dealer Management Software. Troubleshoots client issues, analyzes dealership transaction documents, configures and codes forms, adds data bindings, resolves validation and calculation errors, documents cases, manages escalations, and maintains client relationships. The role requires phone-based support, analytical problem-solving, attention to detail, schedule flexibility, and proficiency with Microsoft Office. Knowledge of JavaScript and Dealertrack DMS is preferred.

Supports revenue operations by maintaining go-to-market policies, rules of engagement, documentation, and data. Responds to policy questions, assists with dispute resolution, applies established policies, identifies process gaps, and coordinates with sales, compensation, strategy, and systems teams. This remote entry-level role requires careful data review, organization, clear communication, and consistent policy application.