Top Operations & Support Jobs in Dallas-Fort Worth, TX

Monitor and optimize outbound dialer campaigns, inbound and blended applications, calling strategies, filters, and performance metrics. Analyze campaign results and collection trends, produce daily reports, troubleshoot production issues, maintain Avaya Dialer systems, and recommend process improvements. Support multiple call centers by tracking KPIs, adjusting dialer settings, and communicating operational insights.

Troubleshoot Bevi beverage machines for direct and partner customers through phone and email. Provide installation, maintenance, warranty, contract, and system-use guidance; manage tickets, RMAs, and service scheduling; identify upsell opportunities; and communicate customer feedback, ticket trends, and process improvement recommendations to internal teams and engineering.

Coordinates in-house order pickup and drop-off appointments, tracks appointment data, processes and invoices orders, and assists customers with Beckett procedures. Handles order organization, packaging, supply restocking, reception check-in, vendor and employee arrivals, office closing, clerical work, and operational projects. The role is fully onsite Monday through Friday and requires strong customer service, administrative, communication, organization, and multitasking skills.

Lead global event travel operations, unify teams and tech stacks, define operating model, own service quality and commercial performance, partner with Product & Engineering to scale platform-enabled and high-touch group-air services, and drive operational transformation and workforce development.

Lead 45–85 frontline contact center agents and 3–5 managers. Drive coaching, talent development, workforce planning, stakeholder partnerships, compliance, change management, and operational improvements to improve customer and employee experience.

Lead and mentor a team of Customer Care Advisors to resolve complex customer and agent issues, manage escalations, conduct QA, analyze performance, implement process improvements, run projects, and represent the team in cross-functional meetings to drive overall CX performance and efficiency.

Manages business continuity and operational resilience for a business line within a financial services organization. Responsibilities include maintaining business continuity plans, conducting business impact analyses, setting impact tolerances, coordinating resilience testing, documenting recovery strategies, supporting technology and facilities recovery, and ensuring regulatory and policy compliance. Serves as a subject matter expert and liaison across business, technology, risk, and resilience stakeholders while maintaining governance documentation, metrics, and audit evidence.

Manage and scale Salesforce Service Cloud and Experience Cloud for CX: configure case management, build Flow automations, maintain security and data integrity, support releases and CI/CD, collaborate with cross-functional teams and integrate AI-driven CX solutions.

Lead design and delivery of scalable Sales Cloud and GTM systems. Translate GTM requirements into functional and technical designs, coordinate stakeholders, automate sales workflows with AI, and manage onshore/offshore teams to implement and optimize Salesforce and related GTM tools.

Own and administer Salesforce Service Cloud and Experience Cloud for customer support workflows, portal, reporting, and integrations. Configure case management, automations, security, sandboxes, and dashboards. Partner with support, product, IT, and external partners to gather requirements, deliver enhancements, onboard products, maintain data quality, and train users while ensuring compliance with export-controlled data requirements.