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The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
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As an Associate Revenue Operations Analyst, Policy & Rules of Engagement, you will help the Field Sales team apply go-to-market policies consistently. You will learn to support requests and policy-related disputes, maintain documentation and data, and help make processes easier to understand and use. This is an entry-level, remote role aligned to time zones in the United States.
What you’ll do- Support the documentation and maintenance of go-to-market policies and rules of engagement for the Field Sales team.
- Respond to policy questions and support the resolution of policy-related disputes through Salesforce Chatter, case requests, and the Sales Support Slack channel.
- Apply established policies carefully and identify questions that need escalation.
- Maintain accurate data, process documentation, and best practices for first-tier sales teams.
- Work with operations, strategy, sales compensation, and sales systems partners to support consistent processes.
- Identify documentation or process gaps and share them with the appropriate team members.
- Support policy updates and annual planning activities as business needs change.
- Interest in revenue or sales operations, policies, and the systems that support go-to-market teams.
- Experience working carefully with data, documentation, or administrative processes through coursework, internships, projects, or previous roles.
- Ability to review information closely, identify issues, and document clear next steps.
- Ability to organize multiple requests, prioritize work, and meet deadlines.
- Clear written and verbal communication skills for working with stakeholders across teams.
- Interest in supporting policy application and resolving questions or disputes fairly and consistently.
- Demonstrated curiosity by asking questions, learning new processes, and taking ownership of assigned work.
- Salesforce administration experience or familiarity with Salesforce is a plus.
The Revenue Operations team supports go-to-market teams by building and maintaining the processes, policies, and systems they use to serve customers. We work asynchronously with partners across GitLab to make rules of engagement clear, consistent, and scalable as business needs evolve.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
Skills Required
- Interest in revenue or sales operations, policies, and go-to-market systems
- Experience with data, documentation, or administrative processes through coursework, internships, projects, or previous roles
- Ability to review information closely, identify issues, and document clear next steps
- Ability to organize multiple requests, prioritize work, and meet deadlines
- Clear written and verbal communication skills
- Interest in applying policies and resolving questions or disputes fairly and consistently
- Curiosity, willingness to ask questions, learn processes, and take ownership
- Salesforce administration experience or familiarity with Salesforce
GitLab Compensation & Benefits Highlights
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Healthcare Strength — Health coverage includes nationwide Cigna medical with Kaiser options in CA/HI, plus dental, vision, an Employee Assistance Program, and monthly HSA contributions for HDHP enrollees. Company‑paid life and AD&D at 2× base salary and employer‑paid short/long‑term disability further bolster financial protection.
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Leave & Time Off Breadth — Time away policies feature Flexible PTO with no set accruals alongside sick time, caregiving sick time, bereavement, volunteer time, and public holidays. Guidance emphasizes coordinating coverage within an all‑remote, asynchronous model.
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Parental & Family Support — Paid parental leave offers 16 weeks for birth or adoption, with planning and return‑to‑work toolkits. Family support is reinforced by programs such as backup care and tutoring via Vivvi in select regions.
GitLab Insights
What We Do
GitLab is the Intelligent Orchestration Platform where software teams and their AI agents stay in flow to amplify their capacity for innovation. Together, they automate repetitive tasks to plan, build, secure, test, deploy and maintain software. With GitLab, software teams spend less time on coordination overhead and more time on the next big idea. What started in 2011 as an open source project to help one team of programmers collaborate is now the intelligent orchestration platform millions of people use to deliver software faster, more efficiently, while strengthening security and compliance. Since the beginning, we've been firm believers in remote work, open source, DevSecOps, and iteration. We get up and log on in the morning to work alongside the GitLab community to deliver new innovations every month that help teams and their AI agents ship great code faster.
Why Work With Us
GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Co-create the future with us as we build technology that transforms how the world develops software.
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