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Top Customer Success Jobs
Fintech • Payments • Financial Services
The Customer Resolutions Agent will engage with customers to provide support and resolve issues related to service requests and complaints, aiming to enhance customer satisfaction and meet service level agreements. This role focuses on case management, product replacements, and delivering exceptional customer service, while also ensuring compliance with financial responsibilities.
Pharmaceutical
The Desktop Support Specialist I assists customers with IT applications and services, providing second-tier support for IT-related issues. The role includes troubleshooting problems, hardware deployments, teaching software functionality, and escalating complex issues. The specialist works closely with users, completing work orders, and maintaining records in the system while ensuring effective solutions are delivered through follow-up communications.
Consumer Web
The Customer Experience Specialist will manage assigned accounts, build relationships with key customers, collaborate with the marketing team to grow accounts, and enhance customer loyalty through excellent service. They will also work on customer forecasts and internal planning processes to meet customer needs effectively.
Featured Jobs
Hardware • Other • Security • Biotech
The Customer Operations Specialist is responsible for coordinating all order fulfillment activities, ensuring timely processing and communication with customers. This role involves managing orders, resolving complaints, and collaborating across multiple departments to optimize customer satisfaction and logistics efficiency.
Top Skills:
SAP
Internet of Things • Software • Business Intelligence
The Principal Technical Support Engineer provides expert technical support for Software AG's Adabas and Natural products, resolving complex customer issues, collaborating with R&D, and enhancing customer satisfaction. This role involves technical problem-solving, managing escalations, and developing knowledge resources.
Top Skills:
C++CobolJavaNatural
Real Estate
The Vice President of Customer Experience drives the CX strategy, enhancing customer satisfaction, loyalty, and engagement through various initiatives. This role collaborates with executive leadership, oversees customer journey optimization, and implements analytics strategies to improve service delivery. Responsibilities also include stakeholder collaboration and establishing KPIs for measuring CX success.
Edtech
The IT Support Analyst I provides technical support to users by responding to requests, creating tickets, and resolving issues with computer technologies. Responsibilities include assisting with training, troubleshooting, and providing audio-visual support while ensuring service level agreements are met.
Top Skills:
Active DirectorymacOSmacOSMS OfficePcWindows
Information Technology • Design
As a Customer Success Manager, you'll manage relationships with enterprise customers, help them utilize Monotype's font platform effectively, reduce churn, drive growth, conduct product demonstrations, and collaborate with various teams to enhance customer satisfaction.
Top Skills:
Salesforce
Healthtech • Other
The Vice President of Customer Success and Operations will lead the strategic deployment and operational success of Lumeris' healthcare technology solution, focusing on customer satisfaction and efficiency. This role involves developing customer success strategies, overseeing team performance, and collaborating with various departments to enhance service delivery and integration.
Machine Learning • Cybersecurity
The Senior Customer Success Manager will drive customer loyalty and implementation of Trellix Solutions by developing relationships with key stakeholders, creating success plans, handling escalations, and identifying risks to customer goals. This role requires excellent communication skills and experience in account management in the SaaS or Cybersecurity industry.
Top Companies Hiring Customer Success Roles
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