Top Customer Success Jobs
The Customer Success Engineer at Watershed supports customers in using the biocomputing platform by resolving technical issues, analyzing usage data, and creating documentation. They work alongside the Product Manager and Head of Operations to ensure customer satisfaction and improve service efficiency.
The Grievance & Appeals Specialist II reviews and prepares appeals from Medicaid and Medicare providers, documenting outcomes and maintaining records. The role involves clinical reviews, identifying claim issues, managing spreadsheets, and participating in Appeals Committee meetings. The position requires understanding healthcare regulations and adherence to timelines.
The Customer Experience Representative will manage inbound order processing, provide expert product recommendations, and handle post-sale activities. Responsibilities include fulfilling orders accurately, maintaining professional communication, utilizing the inventory management system, and identifying opportunities to enhance customer experience.
The Customer Success Manager at Cayuse is responsible for driving customer success activities for research organizations. This role focuses on ensuring value delivery from Cayuse products, managing customer relationships post-sale, driving renewals, and identifying upsell opportunities. The CSM collaborates with various teams to foster customer advocacy and strengthen partnerships.
As a Market Intelligence Specialist, you'll analyze market data and performance metrics to aid strategic decision-making, manage reporting and data analytics, and collaborate with leadership on market insights. You'll also develop executive-level presentations and liaise with market intelligence sources.
The Customer Success Manager at Miovision will manage post-sales customer relationships, focusing on onboarding, adoption, and expansion. Responsibilities include developing trusted customer relationships, advocating for customer needs, monitoring customer success, and collaborating with internal teams. This role requires problem-solving skills and the ability to manage customer health and risk effectively. Travel is required about 25% of the time.
The Product Support Specialist I provides email and phone support to clients, analyzes technical issues, creates SQL reports, configures applications, and builds knowledge base articles, all while fostering positive client relationships and supporting team interactions.
As a Billing Specialist, you'll process bill payments and policy changes accurately while managing your caseload. Collaborate with team members to meet service levels for Premium Accounting clients and support initiatives like system improvements. Handle multiple assignments with a proactive approach and build knowledge to enhance team performance.
As a Professional Premier Service Representative, you will support and enhance customer satisfaction for enterprise clients by responding to client requests, leading projects, and collaborating with Sales and Customer Success teams, while ensuring a smooth execution of services.
The Scaled Customer Success Manager engages with SMB customers, aids in understanding their challenges, manages a large customer portfolio, influences growth strategy, collaborates with sales and product teams, and ensures customer satisfaction while leveraging data insights and maintaining CRM records.
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