Top Customer Success Jobs

As a Customer Success Manager at GoFundMe, you will provide coaching support to organizers, ensuring they have the resources needed for successful fundraising. You'll assist in interactions between departments, identify customer needs, engage in learning about technical issues, and help with project management tasks while maintaining performance metrics related to Gross Donation Volume (GDV).

As the Founding Customer Success Manager, you'll ensure customer satisfaction and success by monitoring product adoption, engaging with clients, facilitating training sessions, and acting as a trusted advisor. Your role includes building scalable processes and serving as the voice of the customer to inform product development.

As an Appeals Specialist, you will manage the appeals process for Short-Term and Long-Term Disability claims by reviewing adverse determinations, ensuring compliance with legal standards, assessing information, and providing clear communication with stakeholders. You will also mentor junior specialists and participate in ongoing development.

The Customer Success Manager role involves managing Enterprise customer relationships, ensuring they receive maximum value from Halo's solutions, driving customer engagement, and overseeing expansions and renewals. Responsibilities include onboarding customers, managing account health, conducting business reviews, and advocating for customer needs with the product team.

Client Partner role at TopBloc, a Workday boutique partner firm. Responsibilities include developing partnerships with Help Desk customers, serving as an account manager, managing client escalations, and advocating for Workday adoption. Physical requirements include prolonged periods of sitting at a desk. Benefits include competitive salary, health insurance, paid leave, gym subsidy, retirement savings plan, and employee assistance program.

As a Support Specialist, you will provide expert support for our SaaS product, assisting customers with technical inquiries related to API integration, regulatory compliance, and product usage. You'll manage customer communications and collaborate with various teams to resolve issues efficiently, while continuously expanding your technical skills.

As a Customer Service Representative at BELLA+CANVAS, you will analyze and resolve customer concerns, collaborate with teams, support customers via phone, email, and chat, and maintain relationships with partners. You will utilize CRM applications and ERP systems to enhance customer experience while consistently meeting KPIs.