Top Customer Success Jobs

The Customer Implementation Specialist is responsible for overseeing the installation and setup of Transfr's solutions, providing client training and support, and fostering strong relationships with clients during the rollout phase. This role involves both on-site and virtual work to ensure successful implementations and addressing any issues that arise.

The Customer Support Analyst is responsible for analyzing customer support data to provide insights that enhance decision-making and improve user experience. This role entails data collection, reporting, tracking key performance metrics, analyzing customer feedback, and collaborating with cross-functional teams to identify process improvement opportunities using the latest technologies.

Threat Detection Specialist responsible for maintaining knowledge on the current cyber threat landscape, creating and updating indicator logic, providing relevant alerts, and performing threat hunting missions based on TTPs. Must have at least 3 years of experience with IDS/IPS Solutions, Windows Event logs, Sysmon, and Linux logs.

As a Technical Customer Success Manager, you'll be the primary post-sales contact for major customers, ensure effective communication, manage customer accounts, oversee implementations, and help customers realize business value through Kong's API platform. You'll collaborate with internal teams and tackle complex technical challenges, all while striving for customer satisfaction and expansion.

The Lead Clinical Documentation Improvement Specialist oversees the clinical documentation team, ensuring accurate coding and documentation practices. This role involves collaborating with healthcare professionals to enhance documentation quality, leading educational initiatives, and analyzing documentation performance for compliance with payer regulations.

The Special Education Specialist provides instruction to students with special needs, administers evaluations, coordinates IEP meetings, and maintains student progress records. They work to support students’ academic needs and communicate with families and other educators to ensure students receive the help they need.

The Billing Specialist is responsible for reviewing contracts, sales orders, and invoicing ensuring compliance with SLAs. The role involves interaction with sales and internal teams to resolve issues and deadlines, requiring strong attention to detail and communication skills.