InEight Support Specialist

Azuria Water Solutions is looking for an experienced InEight Support Specialist.

Azuria is a leading worldwide provider of cured-in-place pipe (CIPP) and other technologies and services for the rehabilitation of pipeline systems. Azuria’s businesses consist of sewer, drinking water, and energy and mining pipeline rehabilitation and protection. The company provides cost-effective solutions to remediate operational, health, regulatory and environmental problems resulting from aging and defective pipelines. Azuria’s technologies allow its customers to avoid the extraordinary expense and extreme disruption that can result from traditional "dig and replace" methods. For more information, visit www.azuria.com.

The role of InEight Support Specialist will play a pivotal role in the ongoing implementation, integration, and support of the InEight software suite. Once properly trained, they will act as a subject matter expert for InEight Control and Estimate to include project controls, productivity review, and earned value management. This role will provide InEight support to operations, represent operations to the IT department for product development, and may occasionally represent the InEight team when presenting to executive and third-party stakeholders. In addition, they should expect to support the resolution of InEight technical issues in partnership with IT and operations.

Responsibilities:

Primary responsibilities include the following:

• Schedule meetings. Guide users through best practices. Respond to Emails and phone calls. Expertise in InEight Control features and usage.
• Review integration failure emails. Contact project managers and office admins. Perform journal entry correction or assist users to perform journal entries. Perform corrections in InEight Control.
• Receive requests on new users. Assign role and permissions to new users. Set up Teams training or travel for new users and provide work instructions.
• Review miscellaneous errors, collect data and track. Organize meetings. Regular meetings with InEight support team and I.T.
• Other duties as assigned by management
• Occasional overnight travel expected

Qualifications:

• Detailed operational and/or back-office experience with wastewater infrastructure rehab industry and associated disciplines of construction.
• Familiarity with standard accounting practices
• Ability to view problems pragmatically and complete tasks with an eye towards sustainability and scalability
• Will often be required to provide in situ solution and guidance on short notice
• Ability to communicate effectively to train on a process and provide future support

We offer a competitive salary with career growth opportunities and a full benefits package including medical, dental, and vision Insurance, prescription drug coverage, 401k matching, tuition assistance, overtime pay, paid time off, and much more.

Azuria is an Equal Opportunity Employer. Equal opportunity is a sound and just concept to which Azuria is firmly bound. Azuria will not engage in discrimination against, or harassment of, any person employed or seeking employment with Azuria on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, non-disqualifying disability, status as a protected veteran or other characteristics protected by law.

VEVRAA compliant – priority referral Protected Veterans requested.