Top Customer Success Jobs
The Senior Customer Success Manager is responsible for building relationships with customers, ensuring retention, minimizing churn, driving product adoption, and identifying expansion opportunities. They collaborate with customers to create a Success Plan and provide insights using Zendesk's solutions to enhance customer experience and deliver measurable ROI.
The EHS Specialist role involves developing and implementing safety programs within the EHS department. Responsibilities include ensuring compliance with safety regulations and maintaining a safe working environment. This position reports to the EHS Manager and requires the ability to work on-site in Fargo, ND.
The Client Contact Coordinator is the main point of contact for clients, responsible for providing high-quality service, assisting with policy documents and billing questions, and supporting service teams with paperwork. This role requires good client interaction, appointment scheduling, and general office support duties.
The Client Solutions Specialist is responsible for pursuing sales leads, providing customers with solutions and support, processing orders, building marketing campaigns, and collaborating with team members to grow and retain client accounts. The role focuses on enhancing customer experience and requires effective communication and sales skills.
As an Operations Insights Specialist, you will track customer sentiment, analyze project processes, report insights to improve customer satisfaction, and assist the Performance team in enhancing operational efficiency. The role requires strong communication skills and attention to detail.
The HRIS Specialist will lead and maintain HR systems, including Workday and Lever. Key responsibilities include supporting HR projects, managing system upgrades, conducting UAT testing, ensuring data integrity, and developing reports. The role also involves engaging stakeholders to improve processes and ensuring global compliance in HR systems.
The Customer Logistics Associate will manage operational functions for materials and inventory control, ensuring on-time shipment and delivery performance. Responsibilities include following up on purchased parts, coordinating with suppliers, tracking critical parts, and maintaining accurate inventory levels to support manufacturing operations without interruptions.
The Software Deployment Specialist will manage the deployment of the MiTek Software Suite for component manufacturers, including training customers and customizing systems based on their processes. Responsibilities include identifying business processes, recommending hardware upgrades, and supporting customers through the transition.
The Senior Product Support Specialist will provide expert assistance for escalated customer issues regarding the OmniPod System. Responsibilities include resolving technical and procedural matters, managing customer follow-ups and documentation, ensuring satisfaction, and identifying process improvements.
The Compliance Specialist will review service events for compliance, provide education to process servers, investigate service complaints, create investigation reports, and perform audits of process server records. They will also update review records and perform other related duties as assigned.
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