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The Applied AI Engineer will build and maintain AI agents, manage integrations and monitor performance, ensuring quality and continuous improvement of AI tools at Zello.

Leads brand strategy and execution to drive growth, revenue, customer engagement, and brand consistency. Manages product pipeline planning, launches, marketing campaigns, talent relationships, creative approvals, website merchandising, promotions, market research, and cross-functional initiatives. Collaborates with creative, product, operations, SEO, sales, customer experience, retail, PR, social, and acquisition teams while monitoring KPIs such as ROI, conversion rate, average order value, lifetime value, and customer acquisition cost.

Own and evolve AWS cloud infrastructure supporting a financial and hospitality technology platform. Design highly available systems, deployment pipelines, observability, security controls, and infrastructure migrations. Lead incident response, reliability planning, capacity management, and root-cause analysis while participating in on-call rotations. Partner with application engineers, establish infrastructure standards, and mentor platform engineers as the organization scales.

Build and operate a scalable data platform supporting warehousing, orchestration, business intelligence, governance, and agentic workflows. Develop Python services, Terraform infrastructure, and developer tools for petabyte-scale data. Partner with data practitioners and product teams, establish security and reliability patterns, set technical direction, improve engineering standards, and mentor engineers.

Lead Revenue Operations strategy and a team spanning data analysis and sales enablement. Own Salesforce, Gong, Clay, forecasting, pipeline infrastructure, capacity planning, sales methodology, quota and compensation plans, board-level reporting, segmentation, productivity frameworks, and tooling decisions. Partner with executive and cross-functional leaders to improve GTM predictability, data integrity, rep productivity, and scalable growth across enterprise, high-velocity, account management, and partnership channels.

As a Revenue Operations Analyst II, you'll optimize merchant lifecycle processes, manage lead routing, support attribution tracking, and collaborate across teams to enhance lead management efficiency.

Partners with enterprise Account Executives and sales leaders to qualify and close complex travel technology deals. Demonstrates Navan’s platform, presents value propositions to travel managers, conducts strategy sessions, scopes solutions, runs proof-of-concepts and workshops, produces business value assessments, and supports pipeline progression. The role also enables Account Executives, provides competitive insights, and shares feedback with product and operations teams while contributing to sales quota attainment.

Project manage marketing, communications, and digital advertising campaigns for multiple client accounts. Responsibilities include client coordination, meeting and timeline management, audience creation and quality assurance, campaign delivery, reporting, documentation, and cross-functional collaboration. The role requires accurate execution, strong communication, organizational skills, and proficiency with PowerPoint and Excel in a fast-paced hybrid New York City environment.

Performs journal entries, account reconciliations, variance analysis, and monthly close activities across revenue, cash, prepaid expenses, and balance sheet accounts. Ensures marketplace transactions are accurately recorded, supports vendor and employee payments, maintains records for reporting and audits, and contributes to financial statements, process improvements, automation, AI initiatives, and special accounting projects.

Manage the full enterprise sales cycle for education clients, from prospecting and pipeline generation through closing. Build relationships with colleges and universities, present Flywire’s value proposition, achieve revenue quotas, and develop new accounts. Collaborate with product, technical, operations, and marketing teams to deliver solutions. Conduct market research, support lead-generation campaigns, and manage solution implementation while addressing customer needs through consultative sales.