Top Tech Jobs & Startup Jobs in Cleveland, OH

Own the month-, quarter-, and year-end close, general ledger, revenue accounting, reconciliations, financial statements, and variance analysis. Oversee AP, AR, payroll entries, payouts, audits, tax compliance, controls, and finance systems. Partner with Product and Engineering on marketplace, SaaS, payment, and pricing accounting. Improve close processes, automate reconciliations with AI, and prepare the company for Series C and future audits.

Design and operate scalable, secure, highly available AWS infrastructure for a revenue management platform. Build infrastructure automation, CI/CD tooling, monitoring, and developer tools; advise on architecture, improve reliability and security, troubleshoot 24/7 incidents, lead root cause analyses, support AI-enabled DevOps workflows, and mentor engineers. The role participates in a weekly on-call rotation and is remote in the US or Canada.

Reviews customer due diligence questionnaires, identifies risk factors, processes CDD/EDD and OFAC watch-list alerts, validates customer risk ratings, supports onboarding, escalates complex cases, and assists with testing risk scenarios while adhering to BSA/AML and regulatory requirements.

Owns an AI agent from customer discovery through production launch and roadmap development for credit unions. Responsibilities include rapid prototyping, customer and executive engagement, enterprise implementations, reusable integrations with core banking, loan origination, and CRM systems, product go-lives, launch sequencing, and transition to scaled operations. The role requires strong product judgment, B2B enterprise experience, hands-on AI work, customer presence, persuasive communication, and approximately 20% travel.

Administer Windows Server, IIS, Azure, Active Directory, and Kubernetes environments across production and nonproduction systems. Respond to incidents, participate in on-call support, maintain backups and certificates, manage monitoring and alerts, and support production deployments. Validate release readiness, maintain rollback plans, document procedures, and contribute to post-incident reviews. Automate repetitive tasks, support infrastructure-as-code initiatives, and collaborate with DevOps, QA, and engineering teams on platform modernization and reliability.

Oversee multi-state and local tax compliance across multiple entities and jurisdictions, including sales and use tax filings, registrations, audits, notices, tax accruals, and risk mitigation. Manage and mentor a Sales Tax Specialist, coordinate income and franchise tax matters with external firms, maintain Avalara and NetSuite integrations, support tax configuration, and improve compliance processes and reporting.

Provides administrative and operational support to Human Resources, including maintaining confidential employee records, assisting with recruiting and onboarding, coordinating benefits and payroll information, responding to employee questions, tracking attendance and training, preparing HR documents and reports, supporting compliance and employee communications, and assisting with HR projects.

Own strategic relationships with government regulatory boards, state agencies, health departments, and associations. Align SaaS solutions with agency mandates, lead customized training, monitor engagement and compliance outcomes, identify churn risks, resolve complex account issues, and conduct executive business reviews. The role requires extensive B2B SaaS customer success or account management experience, preferably with government, healthcare compliance, licensing, or public-sector accounts.

Own Zoom's Financial Services customer experience industry strategy and go-to-market execution. Develop industry narratives, customer journey frameworks, AI and CX use cases, competitive positioning, ROI messaging, executive workshops, and sales enablement. Partner with Sales, Product, Marketing, Solutions Engineering, Customer Success, and technology alliances to support strategic engagements, identify market-driven product needs, and create repeatable vertical operating models adaptable to Healthcare and other industries.

Leads growth of existing partnerships, partner retention, tiering, marketplace monetization, and revenue diversification. Builds business cases, market-sizing analyses, financial models, and scalable operating frameworks while coordinating Product, Sales, Marketing, Finance, Customer Success, and Operations. Drives cross-functional initiatives from strategy through execution, advises executives, validates customer needs, and identifies opportunities for innovation, acquisitions, and new business models.