GENERAL DESCRIPTION OF POSITION
The Know Your Customer (KYC) Due Diligence Specialist is responsible for the identification of applicable risk factors found during the onboarding of new customers or found during ongoing due diligence of existing customers - including name screening of internal/external Watch Lists. This Specialist is tasked with making determinations associated with the appropriateness of risk factor designation and the accuracy of submitted questionnaires, forms, and/or documentation related to customer identification, due diligence, and customer risk.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Maintains continuous awareness of policy/procedure updates resulting from changing regulatory requirements and adheres strictly to the Code of Ethics and all BSA/AML information security and confidentiality requirements, without exception.
2. Supports front-line personnel with the onboarding of new customers or the updating of existing customer information and escalates more complex due diligence scenarios to the Team Lead; communications are managed in both verbal and written form via call-in line or electronic messaging. This duty is performed daily, about 15% of the time.
3. Reviews incoming due diligence questionnaires to ensure appropriate risk indicators are identified and imported into the risk rating system.
4. Processes due diligence Alerts generated by the CDD/EDD behavior, risk level, and risk segmentation agents of the automated risk rating system; escalate customers requiring research to the Team Lead.
5. Supports the Due Diligence Team participation in BETA opportunities presented within the customer risk-related systems. This duty is performed daily, about 10% of the time.
6. Processes Watch List Alerts, including OFAC, generated by the name-screening system and communicate close matches where appropriate.
7. Assists with certain user tests for updated or new risk scenarios, as assigned by management.
8. Completes required BSA/AML training and other compliance training as assigned.
9. The ability to work in a constant state of alertness and in a safe manner.
10. Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree, plus 12 to 18 months related experience and/or training, or equivalent combination of education and experience.
COMMUNICATION SKILLS
Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence. ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.
SOFTWARE SKILLS REQUIRED
Intermediate: Spreadsheet, Word Processing/Typing
Basic: 10-Key, Accounting, Alphanumeric Data Entry, Contact Management, Database, Presentation/PowerPoint
WORKING CONDITIONS
Normal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level, plus a minimum of distractions.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Semi-repetitive, low physical. Semi-repetitive type work, which requires periods of concentration for varied time cycles as prescribed by the tasks.
While performing the functions of this job, the employee is continuously required to sit, use hands to finger, handle, or feel, talk or hear; occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds; frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; and color vision.
ADDITIONAL INFORMATION
-Twelve (12) to eighteen (18) months of related experience and/or training
-Qualifying experience must have been continuous and recent, preferably within a financial institution.
-Bachelor's degree focus desirable for position: Criminal Justice, Banking Compliance/AML Specialized, Political Science, Mathematics or Economics
-Experience working with customer risk rating models, inclusive of demographic, transactional, and behavioral scoring methodologies, is preferred
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Four-year college degree or equivalent combination of education and experience
- 12 to 18 months of related experience and/or training
- Recent, continuous qualifying experience, preferably within a financial institution
- Ability to identify customer risk factors and review due diligence documentation
- Ability to interpret technical instructions, define problems, analyze data, and draw valid conclusions
- Effective written and verbal communication skills
- Intermediate spreadsheet and word-processing skills
- Basic database, contact management, accounting, data-entry, and presentation software skills
- Bachelor’s degree focus in Criminal Justice, Banking Compliance/AML, Political Science, Mathematics, or Economics
- Experience with customer risk-rating models using demographic, transactional, and behavioral scoring
Centennial Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Centennial Bank and has not been reviewed or approved by Centennial Bank.
-
Wellbeing & Lifestyle Benefits — Feedback suggests the package includes resources such as an Employee Assistance Program, financial wellness coaching, and an Employee Assistance Fund. These offerings indicate attention to holistic support beyond core insurance.
-
Retirement Support — Feedback suggests a 401(k) with company match is available and commonly referenced as part of the standard package. This provides a foundational vehicle for long‑term savings even if opinions on generosity vary.
-
Leave & Time Off Breadth — Feedback suggests paid time off and paid holidays are included as core elements. These baseline leave provisions are consistently presented as part of the offering.
Centennial Bank Insights
