When thousands of hotels, resorts, and casinos around the world open their revenue tools, they expect them to just work. As our Staff DevOps Engineer, you'll be the person who makes that happen: designing the AWS infrastructure behind our platform, shaping architecture decisions alongside engineers, and building the automation and tools that help the whole team move faster.
What Makes Us Different?
Duetto is the hospitality industry's leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world's first Revenue & Profit Operating System — a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we've been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we're accelerating our investment in AI, and we're genuinely passionate about the industry we serve. We build products we're proud of, for customers we care about.
What You'll Be Doing
- Design and build scalable, secure, highly available AWS infrastructure for our critical systems, with automation at the center and uptime and reliability as the goal.
- Partner with developers on architecture decisions to improve the reliability, performance, scalability, and security of our servers and applications.
- Keep us secure by default: tackle vulnerabilities early and raise our cybersecurity readiness.
- Be the last line of support for services our customers depend on 24/7. You'll troubleshoot on-call incidents, join a weekly on-call rotation, and lead Root Cause Analysis so the same problem doesn't come back.
- Build the tools and automation other engineers use every day, and mentor DevOps engineers and teams across the company.
- Help us bring AI into our DevOps and SRE workflows. We're redesigning how every role works with AI, and this one is no exception.
What We're Looking For
You may be a good fit if you have the following:
- 7+ years in an Ops, DevOps, or SRE role, with real system design and architecture experience
- Hands-on AWS experience (IAM, VPC, EC2, ELB, RDS, S3, Lambda, API Gateway, Secrets Manager, KMS, CloudWatch, CloudTrail), including multi-account management, permissions structures, and SSO. Azure or GCP experience is welcome too.
- Engineer-level knowledge of networking and security, plus a solid grasp of load balancing fundamentals
- Strong infrastructure-as-code skills with Terraform, working as part of a multi-user infrastructure team
- Experience with CI/CD and build/deploy automation tooling (GitHub, GitHub Actions, Jenkins, JFrog Artifactory, GitOps)
- Experience running enterprise monitoring tools like Prometheus, Grafana, or DataDog
- A track record of resolving complex on-call incidents and leading RCAs that lead to lasting fixes
- Comfort reading Java, Ruby, Bash/Zsh, HCL, Python, and JavaScript
- A service reliability mindset, and the ability to work independently and as part of a team
Strong candidates may also have:
- Layer 7 load balancing experience
- Container orchestration experience (ECS/EKS)
- Chef or Puppet configuration management experience
- SOC2 compliance experience
- Curiosity about our stack: Java, Python, NoSQL, MongoDB, Postgres, React, Terraform/Terragrunt, Chef, DataDog, and Prometheus
Why Duetto?
- Hospitality is in our DNA. Your work directly helps hoteliers grow revenue and profit, and you'll see the impact on real customers around the world.
- We play to win. Duetto speed is real. We act with urgency when we spot an opportunity or a challenge, and you'll have room to help set direction and architecture.
- AI is how we work. We're actively redesigning how every role operates with AI, and you'll be equipped and encouraged to use cutting-edge tools in your day-to-day, in DevOps and SRE workflows included.
- We build partnerships. We succeed as one team, across technical and non-technical functions, and we honour our commitments to each other and our customers.
- Come as you are. We value diverse perspectives, welcome healthy debate, and keep the atmosphere casual, flexible, collaborative, and fun. We take our fun seriously.
The Details
- Location: Remote, US or Canada
- Work model: Remote
- On-call: Weekly on-call rotation
- Visa sponsorship: Visa sponsorship is not available for this role.
Duetto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.
Sound like you?
If this sounds like the kind of work you want to be doing, we'd love to hear from you! You don't need to tick every single box to apply. If you're excited about building reliable systems for an industry we love, come say hello.
Skills Required
- 7+ years of experience in Operations, DevOps, or SRE roles
- System design and architecture experience
- Hands-on AWS experience, including IAM, VPC, EC2, ELB, RDS, S3, Lambda, API Gateway, Secrets Manager, KMS, CloudWatch, CloudTrail, multi-account management, permissions structures, and SSO
- Engineer-level networking and security knowledge
- Strong infrastructure-as-code skills with Terraform in a multi-user infrastructure environment
- CI/CD and build or deployment automation experience with GitHub, GitHub Actions, Jenkins, JFrog Artifactory, or GitOps
- Experience with enterprise monitoring tools such as Prometheus, Grafana, or Datadog
- Experience resolving complex on-call incidents and leading root cause analyses
- Ability to read Java, Ruby, Bash/Zsh, HCL, Python, and JavaScript
- Service reliability mindset and ability to work independently and collaboratively
- Layer 7 load balancing experience
- Container orchestration experience with ECS or EKS
- Chef or Puppet configuration management experience
- SOC 2 compliance experience
- Experience with Java, Python, NoSQL, MongoDB, PostgreSQL, React, Terraform/Terragrunt, Chef, Datadog, or Prometheus
- Availability for a weekly on-call rotation
Duetto Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Duetto and has not been reviewed or approved by Duetto.
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Healthcare Strength — Medical, dental, and vision options are presented as comprehensive, with mental‑health support and wellness resources expanding access to care. Plan structures include choices that can reduce out‑of‑pocket exposure.
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Parental & Family Support — Paid parental leave and adoption assistance are prominently available, alongside eligibility for extended family medical leave after tenure. These provisions indicate tangible support for growing families.
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Leave & Time Off Breadth — PTO is described as generous, with sizable annual time‑off banks and additional company holidays highlighted in multiple descriptions. Remote‑friendly flexibility further supports work‑life balance.
Duetto Insights
What We Do
Learn. Innovate. Have an Impact. Duetto is the only true cloud technology company dedicated to improving the lives of hospitality professionals everywhere through the use of data and analytics, automation and AI. We work with thousands of hotels to ingest a wealth of data, including hundreds of millions of search events, reservations, and market pricing. Every day, we take on the challenge of utilizing deep-learning algorithms to optimize revenue, reporting and e-commerce for an industry in need of innovation.
Why Work With Us
Have Fun - Working at 'Duetto Speed.' We work hard and operate at “Duetto speed,” yet the work atmosphere is casual, flexible, collaborative, and most of all, fun. Diversity means more than just a variety of backgrounds. Our tight-knit team values collaboration and leverages the experience and the opinions of every member in order to surface bett
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