Top Tech Jobs & Startup Jobs in Cleveland, OH

Provides onsite and remote first-level technical support for hardware, software, connectivity, access, and end-user technology issues. Uses ServiceNow to document and resolve incidents, supports walk-up and 24/7 on-call operations, analyzes service trends, develops process improvements, and assists with knowledge management, training, and complex issue resolution.

Provides second- and third-level technical support for Federal Reserve Financial Services connectivity and integration. Responsibilities include customer onboarding, network testing, troubleshooting connectivity and system issues, maintaining test environments, coordinating technical projects, liaising with customers, vendors, and internal teams, documenting procedures, improving processes, and providing after-hours support.

Directs strategic PMO services across managed-services portfolios, overseeing project prioritization, governance, resource allocation, transformation delivery, executive reporting, client relationships, business development, process improvement, and leadership development. The role manages complex programs, drives technology-enabled delivery practices, coaches project leaders, and aligns portfolio outcomes with organizational goals and professional standards.

Leads healthcare payer data science and modernization initiatives, developing predictive models, statistical analyses, and scenario-based insights from claims, reimbursement, utilization, and member experience data. Directs multiple analytical workstreams, advises executive clients, guides cross-functional teams, supports transformation roadmaps, and promotes responsible AI use. The role also shapes thought leadership, business growth, operational improvement, and delivery quality across payer advisory engagements.

Designs and implements secure AWS infrastructure, integrating development, operations, and security practices. Automates infrastructure with CloudFormation and Terraform, conducts vulnerability assessments, implements security controls, manages incident remediation, and supports CI/CD through Jenkins and GitLab. The role also uses Python, CrowdStrike, and Palo Alto Networks while collaborating with clients and technical teams to improve cybersecurity, reliability, and infrastructure performance.

Acquire residential customers through door-to-door sales in assigned multi-dwelling properties. Use consultative selling to meet sales targets, add services for existing customers, resolve customer concerns, monitor competitor activity, complete sales documentation, collect payments, and attend training. The role requires extensive outdoor work, territory travel, evening and weekend availability, and use of a personal vehicle.

Provides B2B customer support through phone, email, and fax; validates and modifies orders, responds to inquiries about products, pricing, inventory, accounts, and returns, and resolves customer issues. Collaborates with Sales, Finance, Transportation, Marketing, Quality, and other departments while maintaining accuracy in a high-volume environment. Uses customer service systems, websites, SAP, and EDI to support order processing and customer communications.

Leads complex, cross-functional security and identity programs from ideation through delivery. Manages schedules, risks, dependencies, metrics, issue resolution, stakeholder alignment, and leadership communication. Drives customer IAM adoption, security compliance initiatives, sensitive-data protection, vulnerability management tracking, and process improvements across distributed engineering teams.

Drive strategic growth through OEM partnerships by building a partner pipeline, developing business cases, negotiating contracts and deal economics, and establishing go-to-market strategies. The role collaborates with executives and internal stakeholders, transitions new partners to account management, and manages onboarding for complex partnerships across transportation segments. It requires extensive sales, marketing, relationship management, insurance or financial services expertise, analytical and financial skills, and up to 50% travel.

Manage and grow a portfolio of automotive dealer clients for Autotrader and Kelley Blue Book products. Responsibilities include meeting revenue and retention goals, managing sales pipelines, conducting ROI reviews, identifying upsell and cross-sell opportunities, providing data-driven business guidance, coordinating referrals, supporting implementations, and resolving customer issues. The role requires territory travel, relationship development, consultative selling, and collaboration across sales teams.

Provides on-site automotive technical support to GM dealerships and wholesale teams. Diagnoses vehicle and Techline issues, resolves escalated cases, supports repair and repurchase prevention, reviews dealership service readiness, trains personnel, troubleshoots IT and diagnostic tools, and reports product concerns to GM engineering and quality teams. The role manages territory relationships, supports arbitration and legal cases, and requires frequent travel, extensive automotive diagnostic experience, and strong customer and technical communication skills.

Develop and manage relationships with automotive dealer groups across the Cleveland territory. Prospect through cold calls and in-person meetings, advise dealers on Edmunds tools and online marketing practices, provide training and reporting, resolve customer issues, monitor contracts and receivables, and share product feedback. The role is field-based, requires daily driving, and involves travel up to 25%.