Top Tech Jobs & Startup Jobs in Cleveland, OH

Provide production and technical support for equity and fixed-income trading platforms, regulatory reporting systems, and market connectivity infrastructure. Troubleshoot application, infrastructure, and connectivity issues; monitor systems; support front-office users; and implement sustainable improvements through scripting and automation. Participate in upgrades, testing, releases, change management, regulatory reporting support, and cross-functional initiatives with technology, operations, compliance, traders, and sales teams.

Manage day-to-day relationships for assigned client accounts after sale. Responsibilities include client communication, issue resolution, retention and renewal support, onboarding coordination, CRM data management, reporting, inbox triage, cross-functional coordination, and tracking account health and open items. The role requires maintaining accurate HubSpot records, generating account reports, escalating risks, and partnering with Sales, Payroll, Billing, Support, and Operations teams to resolve client needs.

Manages complex first- and third-party cyber insurance claims from notice through resolution. Evaluates coverage, liability, damages, reserves, litigation risk, and high-severity incidents including ransomware, data breaches, business interruption, and regulatory investigations. Drafts coverage correspondence, develops resolution strategies, coordinates counsel and forensic vendors, collaborates with underwriting and cybersecurity teams, and presents major matters to leadership. Also supports process improvement, training, portfolio development, and claim reporting.

Designs and governs scalable Salesforce and Certinia enterprise architectures, including data models, automation, integrations, security, and platform scalability. Leads implementation of new modules, translates business requirements into technical designs, oversees implementation partners, enforces governance and release standards, resolves complex platform issues, and supports the enterprise technology roadmap across Operations, Finance, and Services Delivery.

Lead the engineering organization for BlueCat’s Network Observability product line. Own technical strategy, architecture, roadmap, delivery, and operational excellence for data-intensive network monitoring platforms spanning SaaS and on-premise deployments. Build AI-driven observability capabilities, modernize legacy systems, establish engineering standards, and develop distributed teams. Partner with product, executive leadership, customers, sales, and support to achieve business goals and resolve strategic technical issues.

Executes marketing strategies, campaigns, brand programs, and lead-generation initiatives. Researches markets and competitors, analyzes campaign performance, tracks KPIs, prepares sales forecasts, maintains marketing records, and recommends improvements. Collaborates with sales, design, and content teams to produce advertising materials, ensures brand compliance, and communicates marketing plans and results to senior management.

Drives new business, account growth, cross-selling, retention, and win-back strategies for employee benefits clients and brokers. Manages client relationships, renewals, presentations, carrier quotations, underwriting information, sales pipelines, and compliance. Partners with carriers and internal underwriting, actuarial, clinical, pharmacy, and product teams to develop benefits solutions. Maintains CRM records, monitors sales metrics, and provides market intelligence while ensuring responsive client service.

Supports more than 120 school districts through proactive outreach, customer support, relationship management, product adoption, retention, and engagement efforts. Responds to inquiries, prioritizes accounts using customer health data, escalates issues, gathers feedback, and collaborates with onboarding, sales, and professional services teams. The role requires strong organization, communication, empathy, follow-through, and the ability to manage a high-volume customer portfolio.

Supports a portfolio of 120+ school districts through proactive outreach, day-to-day assistance, customer engagement, retention, and product adoption. Responds to inquiries, manages account priorities, gathers feedback, and identifies growth opportunities in partnership with Sales, Onboarding, and Professional Services. The role requires strong organization, communication, empathy, adaptability, and the ability to use customer data and tools to manage high-volume customer relationships.

Leads end-to-end delivery of strategic go-to-market technology programs spanning CRM, marketing automation, sales engagement, CPQ, and billing systems. Coordinates cross-functional Business Technology teams, manages scope and milestones, surfaces risks and dependencies, drives stakeholder decisions, and provides executive-level program updates. The role also helps develop AI-enabled program management practices for a growing IT organization.

The Senior Business Systems Analyst analyzes business and technical requirements, designs system solutions, supports production issues, coordinates testing and implementations, and manages system configuration and process improvements. The role serves as a liaison between business teams and IT, leads complex projects, assesses impacts and risks, validates technical specifications, develops testing strategies, and trains others on testing protocols. It also supports software upgrades, reporting tools, system performance, and user efficiency.

Provides audit and risk advisory services across subsidiaries, focusing on financial, strategic, and entity-level risks and controls. Performs walkthroughs, control testing, process analysis, audits, deficiency assessments, remediation validation, and advisory engagements. Uses COSO and related frameworks to strengthen governance and internal controls, develops mitigation strategies, documents findings, trains management, and prepares audit reports.

Leads financial analysis, annual and long-term planning, forecasting, ROI evaluation, and strategic financial initiatives for business divisions. Partners with leaders and cross-functional stakeholders to translate complex financial issues into actionable plans, recommendations, and measurable outcomes. Builds financial strategies, supports divisional decision-making, and drives financial stewardship and innovation.

Designs end-to-end AI solutions aligned with customer outcomes and Presidio capabilities. Partners with sales, engineering, product, and customers on discovery, proposals, RFPs, demonstrations, architectural reviews, and technical feasibility. Creates solution diagrams, reference architectures, and technical documentation; advises customers and supports adoption. The role also mentors junior technical staff, contributes to architecture best practices, and stays current on AI/ML, cloud, data platforms, and modern application architectures.

The Revenue Operations Director partners with the Chief Customer Officer to drive planning, forecasting, executive reporting, KPI development, operational reviews, and cross-functional transformation. The role improves growth, profitability, customer experience, and organizational effectiveness through dashboards, governance, process scaling, AI-enabled automation, and data-driven decision-making. It also supports investment planning, acquisitions, organizational changes, and operational readiness while influencing senior stakeholders across the business.

Deploys, supports, and improves Managed Services Gateways across cloud and virtualization platforms. Administers Linux, Kubernetes (Rancher), VMware/Hyper-V, networking and firewalls; automates workflows; triages escalations; documents runbooks; coordinates with clients and teams; participates in on-call and lifecycle/security initiatives.