Top Senior Customer Success Jobs in Cincinnati, OH

Lead strategic enterprise customer relationships to drive adoption, retention, expansion, and measurable business outcomes. Act as trusted advisor to executive stakeholders, create and execute success plans, run executive reviews, influence customer roadmaps, coordinate cross-functional teams, mitigate risk, and drive process and operational improvements while mentoring peers and advocating for customers.

Manage a portfolio of large, complex clients to drive retention, upsell, utilization, and ROI. Serve as trusted advisor, develop client goals and retention/upsell plans, lead business reviews and onboarding, coordinate cross-functional teams, negotiate renewals, mitigate escalations, maintain CS/CRM records, and participate in CS improvement initiatives.

Own enterprise dairy accounts as primary CSM—drive adoption, execute engagement plans, manage renewals/upsell, run executive reviews, monitor customer health, resolve escalations with cross-functional teams, and influence product roadmap while maintaining CRM data integrity.

The Director of Customer Success leads the customer lifecycle, ensuring value realization, effective solution adoption, and retention across all segments while collaborating with multiple departments to optimize customer experience.

The Customer Success Manager leads complex implementations for a strategic partner, driving product adoption and ensuring measurable outcomes in healthcare settings. Responsibilities include relationship management, project planning, stakeholder engagement, and customer health monitoring.

As a Senior Customer Success Manager, you will manage strategic client portfolios, guiding implementations, driving adoption, and fostering long-term relationships to enhance client success and performance.

Own retention, expansion, and value realization for a portfolio of accounting-firm customers. Drive renewals, forecast revenue, identify upsell opportunities, build executive relationships, create success plans tied to KPIs, identify and remediate churn risk, and translate customer insights into product and go-to-market priorities while collaborating cross-functionally.

The Principal Customer Success Manager will manage key enterprise accounts, ensuring client satisfaction, retention, and revenue growth while leading negotiations and fostering senior stakeholder relationships.

The Senior Customer Success Manager at Thrive oversees customer relationships, ensuring successful delivery and engagement with Thrive's AI-powered solutions while managing renewals and expansion opportunities.

Senior Solution Adoption CSM manages a portfolio of WEM accounts, drives structured adoption of IEX/CXone WFM, EEM, and ESP, builds Solution Adoption Plans, runs QBRs, partners with TAM/Product/Support, monitors account health, identifies upsell opportunities, and delivers client roadmaps and executive briefings to improve product utilization and renewals.

Manage enterprise customer relationships to ensure adoption and value of PointClickCare solutions. Deliver joint success plans, act as trusted advisor to executives, mitigate churn with turnaround strategies, analyze customer data, collaborate cross-functionally, and travel to client sites as required.

Manage and develop a team of Customer Success Engineers, driving successful implementations and overseeing customer renewal outcomes. Establish onboarding playbooks, manage escalations, and influence product roadmap based on customer feedback.

The Customer Success Manager will build customer relationships, drive product adoption, deliver business reviews, and ensure retention, focusing on value realization and collaboration across teams.

The Senior Customer Success Manager will lead customer relationships, ensuring retention and growth for Market Access customers, leveraging industry expertise and mentoring team members.

As Customer Success Manager, you will manage customer relationships, driving satisfaction and retention while promoting business growth. Oversee customer initiatives and collaborate with internal teams to enhance fleet and energy solutions.

Lead and grow a team of Customer Success Managers, ensuring customers realize value from NodeZero while engaging with strategic customer relationships and driving expansion opportunities.

The Client Success Executive manages key client relationships, develops strategies for retention and growth, and leads client success initiatives while mentoring account managers and ensuring satisfaction.

The Senior Customer Success Manager will lead customer onboarding and advocate for customer needs, ensuring successful engagement and adoption of the product.

The Customer Success Manager will manage key customer relationships, drive product expansion, and maintain account health using CRM. They will serve as the customer advocate internally and work with cross-functional teams to enhance customer success outcomes.

Owner of strategic relationships for large, multi-national employer partners. Develop account strategies, lead C-suite conversations, present data-driven VOI/ROI, align product roadmap, drive engagement, mitigate risks, and collaborate cross-functionally to ensure renewals and customer success.

This role involves building strong customer relationships, aligning Five9 solutions to client goals, and collaborating with internal teams for customer success.

Drive success for high-growth enterprise customers by ensuring they achieve maximum value from Postscript's SMS marketing platform, build relationships, and deliver strategic guidance.

Serve as a trusted advisor for enterprise customers to drive adoption, retention, and growth. Manage onboarding, troubleshoot issues, triage and escalate technical problems, deliver training, monitor usage, and collaborate with sales, product, and engineering to improve customer outcomes and onboarding processes.

Serve as primary contact for telecom TEM clients, manage relationships, monitor satisfaction, resolve issues with internal teams, drive adoption, upsell, run QBRs, manage renewals and carrier contracts, and track success metrics.

Own strategic employer relationships (3,000–10,000 lives), deliver reports and campaigns, coordinate cross-functionally, influence product roadmap, ensure renewals, and manage multiple accounts while occasionally traveling (~10%).