Top IT Support & Helpdesk Jobs in Charlotte, NC

Lead on-site Technical Support and RMA/Repair teams, build scalable support and repair processes, monitor KPIs, manage escalations, analyze service trends, partner cross-functionally, and improve repair efficiency and customer satisfaction.

Provide hands-on support and maintenance for WBTV's server, workstation, and broadcast IT environments. Manage core infrastructure (AD, DHCP, DNS, Group Policy), security tools, LAN/WAN hardware, and virtualization. Lead IT projects from planning through implementation, troubleshoot and document issues, collaborate with corporate and vendors, and participate in flexible/on-call schedules.

Support and administer enterprise messaging and collaboration systems (Outlook, M365, SharePoint, Teams, Exchange, WebEx). Lead resolution of complex technical issues, coordinate deployments, manage user accounts and security, provide training, and collaborate with developers and IT teams to optimize services and documentation. Participate in on-call rotation and after-hours support.

Provide IT support and network administration across ~11 Charlotte locations: maintain servers, Active Directory, backups, security policies, endpoints, phones, POS, vendors, and user support; assist IT Manager with projects and vendor oversight.

Support, maintain, and optimize cloud-hosted servers, Cisco Meraki networking and physical security, and Microsoft 365 services across multi-site distribution locations. Troubleshoot incidents, manage deployments and documentation, coordinate vendors/MSPs, and assist with migrations, upgrades, and new site rollouts.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provide merchant-facing technical support for Clover point-of-sale systems: diagnose hardware, software, peripherals, connectivity, and payment issues; guide device setup and activation; use remote diagnostic and ticketing tools; escalate multi-issue cases; document interactions and contribute to knowledge base improvements.

Provide Level 2 network monitoring, advanced troubleshooting, and incident remediation in a 24x7 NOC. Support routers, switches, firewalls, VPNs, and load balancers; own Level 2 tickets, document root causes, produce operational reports, update network documentation, and create runbooks for Level 1 analysts. Work rotating shifts and support export-control eligibility requirements.

Provide advanced network monitoring, troubleshooting, and incident remediation in a 24×7 NOC. Handle Level 1 escalations, diagnose complex connectivity issues, perform network configuration changes, own Level 2 tickets to resolution, document root causes, produce operational reports, maintain device inventories and diagrams, and create runbooks and training for Level 1 analysts.

Administer and maintain Linux/Unix development, test, and production servers including imaging, patching, package management, and shell-level maintenance. Monitor systems, troubleshoot complex OS/service/connectivity issues, own Level 2 incidents through resolution and root-cause analysis, produce operational reports, maintain documentation/configuration data, create runbooks, and train Level 1 analysts. Support 24x7 operations across rotating shifts and ensure compliance with export-control and authorization requirements.

Provide remote Atlassian administration for multiple clients: configure Jira/Confluence/Service Desk, respond to service desk requests, automate processes, create projects, configure workflows and permissions, advise customers on best practices, record work/time, and follow security protocols.

Provide first-line support for credit union clients using core banking platforms, troubleshoot member data and transaction issues, document tickets, escalate complex problems, assist with installations/updates, maintain documentation, and deliver user training and exceptional client service.