Top IT Support & Helpdesk Jobs in Charlotte, NC

Manage and secure AFM's Windows-based network and systems infrastructure. Administer servers, VPNs, firewalls, backups, endpoint protection, Active Directory/Azure AD, and Microsoft 365 services. Perform diagnostics, incident response, vendor collaboration, documentation, and user support to maintain availability and security.

Lead on-site Technical Support and RMA/Repair teams, build scalable support and repair processes, monitor KPIs, manage escalations, analyze service trends, partner cross-functionally, and improve repair efficiency and customer satisfaction.

Provide hands-on support and maintenance for WBTV's server, workstation, and broadcast IT environments. Manage core infrastructure (AD, DHCP, DNS, Group Policy), security tools, LAN/WAN hardware, and virtualization. Lead IT projects from planning through implementation, troubleshoot and document issues, collaborate with corporate and vendors, and participate in flexible/on-call schedules.

Support and administer enterprise messaging and collaboration systems (Outlook, M365, SharePoint, Teams, Exchange, WebEx). Lead resolution of complex technical issues, coordinate deployments, manage user accounts and security, provide training, and collaborate with developers and IT teams to optimize services and documentation. Participate in on-call rotation and after-hours support.

Provide IT support and network administration across ~11 Charlotte locations: maintain servers, Active Directory, backups, security policies, endpoints, phones, POS, vendors, and user support; assist IT Manager with projects and vendor oversight.

Support, maintain, and optimize cloud-hosted servers, Cisco Meraki networking and physical security, and Microsoft 365 services across multi-site distribution locations. Troubleshoot incidents, manage deployments and documentation, coordinate vendors/MSPs, and assist with migrations, upgrades, and new site rollouts.

Lead and operate a comprehensive help desk for VA EHR modernization: design support workflows, manage incident triage/escalation, establish SLAs and knowledge systems, lead staffing and training, produce executive reporting, manage projects/changes, and drive continuous improvement and business continuity for large-scale EHR implementations.

Support and maintain enterprise physical and virtual infrastructure on cloud and on-prem platforms. Deploy, automate, monitor, and troubleshoot servers, storage, networking, and applications. Provide 24x7 production support, performance monitoring, firmware/software maintenance, document resolutions, participate in testing new technologies, and liaise with vendors and development teams to integrate operational requirements into the SDLC.

Lead and scale a Support Engineering team handling complex API and payments issues, own incident response and SLAs, build operational processes, drive metrics and automation, partner cross-functionally, and hire and develop team members.

Lead and develop a team that resolves highest-severity clinical imaging informatics escalations. Serve as technical lead for complex customer environments across infrastructure, databases, networks, virtualization, and imaging applications. Drive on-site interventions, go-live support, stabilization, escalation management, process improvement, runbooks, and knowledge management. Support occasional travel and after-hours critical incidents.