Top IT Support & Helpdesk Jobs in Charlotte, NC

The IT Manager oversees the IT department, implements corporate IT strategies, manages technologies and systems, and ensures compliance with IT standards.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Lead and mentor a team on endpoint management while ensuring operational excellence, implementing security strategies, and fostering a DevOps culture.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Provide production support for Salesforce CRM and workflow platforms (Bizflow/Pega), manage incidents end-to-end, perform root cause analysis, monitor jobs and integrations, support releases and operational readiness, coordinate across teams, and drive continuous improvements to reduce incidents and improve platform stability.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

The IT Business Analyst will collaborate with business stakeholders to analyze requirements and translate them into functional specifications, facilitating technology solutions within the insurance sector.

Provide technical support and training for firm-sponsored applications, troubleshoot integrations and sync errors, assist with software implementations, and support internal and client users. Maintain certifications on supported solutions and help migrate/import data as needed.

Responsible for implementing complex automation systems in diagnostics laboratories, providing technical guidance and troubleshooting support to customers and field teams.

The Systems Administrator supports remote employees by managing user access, onboarding, hardware inventory, and automating processes using various tools, primarily HubSpot and Zapier.