Top IT Support & Helpdesk Jobs in Charlotte, NC

Provide technical support and troubleshooting for customers and internal users, respond to support tickets, diagnose issues, escalate complex problems to engineering, document resolutions and maintain knowledge base, and assist with onboarding and configuration as needed.

Provide AI-augmented technical support for web and mobile applications: triage and resolve tickets, meet SLAs, communicate with customers, identify trends, participate in release verification, and improve AI-assisted workflows.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Lead Honeywell's premium executive IT support and event services, ensuring 24/7 high-touch coverage, incident and escalation management, event planning and live support, team leadership, process governance, and continuous improvement using metrics, automation, and alignment with Digital Workplace strategy.

Support, maintain, and optimize cloud-hosted servers, Cisco Meraki networking and physical security, and Microsoft 365 services across multi-site distribution locations. Troubleshoot incidents, manage deployments and documentation, coordinate vendors/MSPs, and assist with migrations, upgrades, and new site rollouts.

Provide managed services support across multiple clients: manage service tickets, triage and resolve hardware/software/network/security issues, use monitoring and ticketing tools, escalate to vendors and advanced teams, produce reports, participate in on-call rotations, and travel onsite when required.

Provide first-contact remote technical support for networks, servers, and end-user systems. Triage and document incidents, troubleshoot workstations, manage ticketing and routing, set client expectations, escalate to engineers as needed, and support diverse client environments while participating in after-hours or on-call rotations.

Provide hands-on support and maintenance for WBTV's server, workstation, and broadcast IT environments. Manage core infrastructure (AD, DHCP, DNS, Group Policy), security tools, LAN/WAN hardware, and virtualization. Lead IT projects from planning through implementation, troubleshoot and document issues, collaborate with corporate and vendors, and participate in flexible/on-call schedules.