Description:
Our client, a leading financial institution, seeks a Systems Support Analyst with 7+ years’ experience; provide production support, troubleshooting, problem resolution, and documentation for applications for the Funding, Collateral and Cash Management business.
This candidate will need to have the ability to occasionally work outside traditional business hours including but not limited to weekends and evenings to support patching and application releases.
Responsibilities include:
Providing application support for front, middle and back office trading and collateral management systems as they relate to the Funding and Collateral businesses related applications.
Providing both technical systems support and data analysis support within the technology platform management organization.
Central point of contact for the Funding and Collateral businesses.
Providing hands-on application level 1-3 support.
Developing automated solutions of any and all support tasks.
Working closely with our front, middle, back offices, and business partners to analyze and resolve all issues and enquiries.
Providing a consistently high level of client service to our business partners
Identify gaps in current technology processes and recommend changes to ensure our SLA’s are achieved.
Identify potential areas of risk that could pose a threat to our business
Performing deployments from Test to Production environment
Clearly documenting all issues and the steps taken to resolve the issue in our support wiki & knowledge base.
Creating and documenting support procedures and operational workarounds for new issues.
Qualifications7+ years of systems support or development analysis experience
5+ year of UNIX and Windows Server experience
3+ years of Financial Services experience in a trading environment
3+ years development experience
3+ years of data analysis experience
Working knowledge of SQL, Java, Unix Shells, PERL
Working knowledge of AUTOSYS and/or other job scheduling tools
Working knowledge of message queue and workflows
Knowledge of programing languages like Java, C# and C/C++
Ability to troubleshoot complex technology and data related issues
Knowledge of securities industry systems and terminology
Knowledge of the operational aspects of securities trading, processing, settlement, and clearing
Excellent client service skills and ability to work well in a fast-paced trading floor environment
Strong organizational skills and a detail-oriented working methodology
Cap market experience preferred
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Skills Required
- 7+ years of systems support or development analysis experience
- 5+ years of UNIX and Windows Server experience
- 3+ years of financial services experience in a trading environment
- 3+ years of development experience
- 3+ years of data analysis experience
- Working knowledge of SQL, Java, Unix Shells, and Perl
- Working knowledge of Autosys or other job scheduling tools
- Working knowledge of message queues and workflows
- Knowledge of Java, C#, and C/C++ programming languages
- Ability to troubleshoot complex technology and data-related issues
- Knowledge of securities industry systems and terminology
- Knowledge of operational aspects of securities trading, processing, settlement, and clearing
- Excellent client service skills and ability to work in a fast-paced trading floor environment
- Strong organizational skills and detail-oriented working methodology
- Capital markets experience
What We Do
Fabergent is a global technology services and consulting firm that helps organizations modernize and manage their IT operations. Its offerings include cloud solutions, managed IT services, disaster recovery, cloud desktops, network solutions, and support consulting. The company also addresses clients’ IT staffing needs through permanent and contract placements, vendor management, and broader human-resource support, combining technology delivery with workforce and outsourcing services.
