Top IT Support & Helpdesk Jobs in Charlotte, NC

Lead and own major incident lifecycle and ITSM processes, drive root-cause analysis and problem management, produce executive reporting, ensure ITSM data quality and governance, mentor analysts, support resilience planning, and participate in 24x7 on-call major incident response.

Provide Tier 2/3 technical support for Dynamics 365 Finance & Operations and other ERP platforms. Perform advanced troubleshooting using Visual Studio, Azure telemetry, SQL, KQL and diagnostic tools. Resolve finance, supply chain, deployment, integration, upgrade and performance issues; escalate to engineering as needed. Create technical documentation, mentor peers, and participate in onboarding and readiness activities.

Serve as first contact for advisors experiencing issues with web-based tools. Troubleshoot, resolve, and escalate technical web issues via high-volume inbound phone queue; educate advisors on new tools and procedures; manage case loads, document incidents, support process improvements, and train peers.

Serve as first point of contact for advisors with web-based tool issues via a high-volume inbound phone queue. Troubleshoot, resolve, and escalate technical problems, manage case loads, educate advisors on new tools/processes, document interactions, and support process improvement and peer training.

Hands-on Senior DBA responsible for application and system database administration of Oracle environments (11g+, RAC, GoldenGate) on Solaris/AIX/Linux. Duties include performance tuning, backup/recovery, physical storage design, security administration, SQL optimization, scripting, and supporting production and non-production databases while collaborating with onshore/offshore teams.

Provide first-level infrastructure support: troubleshoot, deploy, patch, and maintain Windows Server environments, Active Directory, Office 365, virtualization, backups, and networking. Monitor performance, respond to alerts/tickets, support data recovery, participate in on-call rotation, and assist IT projects to ensure secure, reliable systems for clinical and business operations.

Provide full-time on-site IT support at a client site: troubleshoot workstations, Office 365/Outlook, AD, connectivity, printers, remote access (Citrix/Terminal Services), coordinate hardware repairs, perform file restores, install new PCs, and communicate resolutions to non-technical users.

Lead and oversee site IT and OT support through managed service providers (MSPs). Ensure day-to-day application/infrastructure availability, SLA adherence, incident/change/release/disaster recovery management, monitoring and capacity planning, vendor relationship management, process improvements, remote-user support/security, and regular performance reporting to senior leadership.

Maintain centralized state and LME data sets (e.g., NC-TOPPS, e508), perform internet-based data entry, coordinate data tracking and follow-up with clinical staff, and provide help desk/IS support and parameter file maintenance.

Provide pre-sale and post-sale technical support for ScentAir fragrance systems: answer calls and emails, troubleshoot and diagnose device issues, create work instructions, open and monitor support cases, assist field technicians and sales with equipment specifications, and coordinate with internal teams to expedite parts and shipments.