Top IT Support & Helpdesk Jobs in Charlotte, NC

Owns the design, configuration, reporting, testing, maintenance, and governance of patient access contact center technology. Manages IVR and self-service workflows, queue routing, dashboards, call quality, vendor coordination, license optimization, incident escalation, and integrations. Partners with IT, infrastructure, carriers, and vendors to maintain reliable patient-facing voice operations, improve access performance, and support launches, changes, and disaster recovery requirements.

Leads a multidisciplinary IT team supporting a complex Customer Information Systems portfolio. Oversees enterprise applications, cloud platforms, integrations, reporting, system changes, vendor relationships, continuity and disaster recovery, monitoring, governance, and operational support. Drives optimization and automation while coaching employees and partnering with organizational stakeholders to maintain secure, stable, high-performing systems.

Owns ITSM reporting, service data governance, queue quality, and process execution across enterprise IT operations. The role designs ServiceNow dashboards, monitors SLA and ticket performance, supports incident, problem, and change management, maintains knowledge and service catalog content, leads continuous service improvement initiatives, administers ServiceNow workflows and data, conducts UAT, and mentors junior staff. The analyst presents operational insights to leadership and drives measurable improvements in service reliability, CSAT, and SLA attainment.

Provides on-site systems administration support for Department of State offices. Installs, maintains, monitors, secures, and upgrades hardware, software, databases, and infrastructure. Administers user accounts and privileges, applies patches, performs backups and restores, resolves incidents through ServiceNow, documents configuration changes, monitors system performance, and maintains topology diagrams and technical documentation.

Leads enterprise SaaS application support, including ticket backlog management, incident escalation, problem management, SLA tracking, root-cause analysis, and stakeholder communications. Provides hands-on support for Oracle Fusion, integrations, reporting, security, and quarterly releases. Coordinates vendors and managed service providers, leads regression testing and operational improvements, mentors support teams, and advances AI-powered automation and agent adoption across enterprise workflows.

Provides Tier 1 technical support to internal users and managed-service vendors by phone and email. Troubleshoots network, hardware, software, connectivity, and device issues; performs installations, updates, account creation, onboarding configuration, and conference-room audio/video support. Maintains asset inventories, replaces computer components, tracks and escalates unresolved tickets, and ensures timely resolution while delivering bilingual English-Spanish customer service.

Provides high-touch technology support for C-suite executives and executive events, including troubleshooting hardware, software, endpoints, AV, collaboration, connectivity, and mobile devices. Manages endpoint readiness, security, access, lifecycle initiatives, documentation, incident tracking, vendor coordination, training, and process improvements. The role requires discretion, executive presence, strong prioritization, and travel to support critical meetings and stakeholder events.

Leads production support for a customer-facing ecommerce application. Monitors performance using Dynatrace and Splunk, resolves incidents within SLA, provides weekly after-hours on-call support, diagnoses recurring issues, recommends performance improvements, collaborates with business and development teams, creates knowledge documentation, and participates in design and knowledge-transfer sessions.

Provides regional IT infrastructure and application support, including proactive platform maintenance, troubleshooting, network and server support, software deployments, documentation, security escalation, equipment lifecycle tracking, and site refreshes. Supports launches and expansions with up to 30% travel and participates in a regional on-call rotation. Requires strong technical, organizational, communication, and problem-solving skills.

Provides specialized helpdesk support for enterprise AI tools, troubleshooting access, performance, integrations, and outages. Maintains issue documentation, monitors system readiness, validates configurations, supports AI training and tool rollouts, captures user feedback, and contributes to adoption reporting. The role also helps maintain AI governance, security, data management, and support procedures while recommending improvements to user experience and system effectiveness.