Intern - Technology

Position:                                Technology Intern             

Department:                          Technology                  

Reporting Relationship:       Reports to Director of Infrastructure & Director of Cybersecurity

Status:                                    Intern (Non-Exempt)

Position Summary

The Technology Intern is an active member of the Technology Department, providing hands‑on support across end‑user technology, events, and day‑to‑day IT operations. This role is designed to support frontline technology needs while offering structured exposure to cybersecurity, infrastructure, and networking initiatives.  The role supports staff across multiple organizational locations and plays a key role in supporting live events and operational environments. This position is ideal for individuals pursuing a career in information technology who want practical, real‑world experience in a fast‑paced, service‑oriented environment.

Primary Responsibilities

End‑User & Support Operations

• Provide first‑line technical support for hardware, software, and basic connectivity issues.
• Assist with device setup, deployment, troubleshooting, and replacement for laptops, desktops, and peripherals.
• Support user onboarding and offboarding activities, including account setup and equipment preparation.
• Create, update, and maintain basic technical documentation and support guides.
• Escalate complex issues to senior support, infrastructure, or cybersecurity team members as appropriate.

Event & Venue Support

• Assist with technology setup and support for games, events, and large‑scale organizational activities.
• Provide on‑site technical assistance during events to ensure operational continuity.
• Support temporary technology deployments, teardown, and post‑event validation.
• Participate in after‑hours or weekend support when required for major events.

Cybersecurity Exposure

• Assist with cybersecurity awareness initiatives, basic security tasks, and documentation efforts.
• Support asset inventory accuracy and access control processes aligned with security policies.
• Observe and assist with activities related to endpoint security, identity management, and compliance tracking.
• Learn and follow cybersecurity best practices and escalation procedures.

Infrastructure & Networking Exposure

• Shadow infrastructure and network team members during maintenance, upgrades, and troubleshooting.
• Assist with basic network connectivity checks, equipment staging, and cabling support.
• Gain exposure to enterprise infrastructure environments, including wired and wireless networks.

Minimum Qualifications

• Currently enrolled in or recently graduated from an Information Technology, Computer Science, Cybersecurity, or related program.
• Strong interest in IT support, cybersecurity, and infrastructure technologies.
• Basic familiarity with Windows and/or macOS environments.
• Strong customer service mindset and willingness to learn.
• Effective communication skills and ability to work with both technical and non‑technical users.

Skills for Success

• Eagerness to learn and take initiative in a hands‑on environment.
• Strong problem‑solving and troubleshooting aptitude.
• Ability to work in fast‑paced, live operational settings.
• Dependable, adaptable, and comfortable supporting events and non‑standard schedules.
• Professionalism when working with staff, partners, and vendors.

Learning & Development Opportunities

• Real‑world experience supporting enterprise IT environments.
• Exposure to cybersecurity operations, infrastructure, and networking teams.
• Mentorship from experienced technology professionals.
• Participation in projects supporting modern workplace technologies and live event operations.

Work Environment

• This job operates in a professional office environment, and will require work at stadium events, as mentioned above, on nights, weekends, and holidays. It may also require travel to off-site partnership events.
• Work is mixed between an office and desk environment, and user or equipment locations throughout the stadium and other satellite properties.
• Work from home using personally provided Internet and availability via personal cell phone may be required during urgent incidents.
• Work may include sitting at a desk or computer for long periods of time.
• Bending, standing, reaching, kneeling, and lifting technology equipment may be required.
• Lifting 60 pounds, working on a ladder, using power tools, and performing other facility maintenance functions related to technology infrastructure may be required.
• Walking throughout the facility, sometimes for an extended period, may be required.
• Driving between TSE facilities may be required.