Top IT Support & Helpdesk Jobs in Charlotte, NC

Lead administration and technical ownership of SaaS and core business systems, including Google Workspace, Atlassian tools, ITSM platforms, APIs, and middleware. Architect integrations, automate onboarding and offboarding, manage identity and access, support compliance controls, and improve service delivery. Own IT-focused AI initiatives, mentor junior staff, lead projects, and serve as an escalation point between technical teams and business stakeholders.

Twelve-week summer IT internship for current bachelor’s students. Interns may support project management, business analysis, supplier management, infrastructure, and application management. Responsibilities include capturing requirements, designing, testing, and implementing information systems; supporting business process re-engineering; analyzing change impacts; solving complex problems; and partnering with internal customers. The role includes leadership development, networking, and potential post-graduation opportunities.

Provides hands-on onsite desktop and field support across office and factory environments. Performs break/fix, deployments, escalations, incident management, major-incident root-cause analysis, ticket assignment, and issue prevention. Supports laptops, rugged devices, printers, scanners, and conference room A/V equipment. Uses ITSM tools, IT Shop, SCCM, and Nexthink while troubleshooting Windows systems and basic network issues. Maintains SOPs, runbooks, and knowledge articles.

Lead and coordinate daily IT operations, network and infrastructure maintenance, data center and Traffic Operations Center support, vendor management, SLA/KPI monitoring, business continuity and disaster recovery reviews, cybersecurity vulnerability tracking, and SOX-related documentation. Collaborate with internal teams and third-party providers to ensure reliable service, troubleshooting, upgrades, and documentation.

Lead and manage the firm's telecommunications services and team, maintaining the Avaya telephony platform, evaluating UCaaS/cloud PBX options, executing migrations, managing vendors and budgets, ensuring billing accuracy, integrating telephony with collaboration tools, and maintaining compliance, security, and business continuity planning.

The Director of Information Technology will lead enterprise technology strategy, infrastructure, security, compliance, vendors, budgets, and system lifecycle management. The role oversees HIPAA and PCI compliance, AI governance, security operations, disaster recovery, cloud and SaaS environments, and EHR systems. They will also lead clinic technology buildouts, hardware and software lifecycle management, IT operations teams, user support, and service performance metrics. The position requires strategic leadership, cross-functional communication, regulated-industry experience, and strong knowledge of healthcare IT and modern cloud platforms.

Lead on-site Technical Support and RMA/Repair teams, build scalable support and repair processes, monitor KPIs, manage escalations, analyze service trends, partner cross-functionally, and improve repair efficiency and customer satisfaction.

Provides enterprise end-user technology support across Windows, macOS, Microsoft 365, mobile devices, printers, VoIP, conferencing systems, cloud services, and business applications. Troubleshoots incidents, administers accounts and endpoints, manages hardware and software lifecycles, maintains asset records and documentation, supports remote offices, and assists with basic network, server, and cloud administration. Promotes cybersecurity and responsible AI usage, coordinates with vendors, and participates in an after-hours on-call rotation.

Serve as senior technical owner for enterprise infrastructure across compute, storage, identity, and cloud. Lead Tier-3 incident resolution and root-cause analysis, champion IaC and automation, administer Azure/Power Platform/Intune/Microsoft 365, partner with Security, support network tasks, author SOPs, and mentor junior admins to ensure production availability, performance, and security.

Administer and maintain enterprise secure file transfer platforms (IBM Sterling suite, Axway), ensure reliable scheduled transfers, perform upgrades/patches, troubleshoot failures, automate workflows and scripting, provide on-call production support, enforce security controls and compliance, and produce documentation and runbooks.