Top IT Support & Helpdesk Jobs in Charlotte, NC

Provide advanced managed services support for multiple clients: troubleshoot servers, networks, virtualization, security and desktops; act as escalation point; use monitoring and ticketing tools; coordinate vendors; perform on-call rotations and onsite client visits; produce service reports and guide junior technicians.

Provide first-line remote support for cloud and end-user technology incidents across SHI's cloud customer portfolio. Troubleshoot Windows OS, Office (2013-2016/O365), Azure Active Directory, Intune, mobile apps, SharePoint, Power BI, and cloud platforms (AWS/Azure/Google). Log and manage incidents, liaise with escalation teams, update customers, support assigned projects, participate in on-call rotation, and work variable shifts in a hybrid NJ schedule.

Administer, monitor, tune, install, upgrade, and maintain MicroStrategy clustered Intelligence and Web Server environments on Linux. Troubleshoot issues, analyze logs, run DB queries (Netezza, PostgreSQL), support deployments and CI/CD automation, manage user/group provisioning, capacity planning, and disaster recovery. Communicate with MicroStrategy Tech Support and development teams.

Administer and support SAS platform including SAS Grid and SPDS, implement metadata-level security, port/integrate SAS with Hadoop, optimize performance, manage installations, backups, connectivity, monitoring, storage and automation, and support migrations and production data loads.

Provide expert-level technical support for VALD's suite of human-measurement products. Diagnose and resolve customer issues via phone and email, liaise with global teams, work with engineering to improve support processes, and deliver timely, high-quality customer service. Full product training provided.

Serve as primary technical authority for Appian BPM operations: install, upgrade, patch, deploy, monitor and correct processes, manage permissions, migrate platforms, troubleshoot servers and applications, and provide ongoing technical support and maintenance.

Provide on-site audio, video and lighting setup, operation, troubleshooting and repair for hospitality events. Create estimates, manage inventories, coordinate resources and budgets, run room audits, perform software upgrades, train staff, and deliver professional client-facing technical support to ensure event success.

Lead and coordinate daily IT operations, network and infrastructure maintenance, data center and Traffic Operations Center support, vendor management, SLA/KPI monitoring, business continuity and disaster recovery reviews, cybersecurity vulnerability tracking, and SOX-related documentation. Collaborate with internal teams and third-party providers to ensure reliable service, troubleshooting, upgrades, and documentation.

Lead Honeywell's premium executive IT support and event services, ensuring 24/7 high-touch coverage, incident and escalation management, event planning and live support, team leadership, process governance, and continuous improvement using metrics, automation, and alignment with Digital Workplace strategy.

Manage and secure AFM's Windows-based network and systems infrastructure. Administer servers, VPNs, firewalls, backups, endpoint protection, Active Directory/Azure AD, and Microsoft 365 services. Perform diagnostics, incident response, vendor collaboration, documentation, and user support to maintain availability and security.