Top IT Support & Helpdesk Jobs in Charlotte, NC

Provide Tier 2/3 technical support by diagnosing hardware, software, operating system, and networking issues. Troubleshoot Windows, macOS, Linux, TCP/IP, VPN, and DNS problems; document resolutions in ticketing systems; communicate technical concepts clearly; identify support trends; and recommend workflow improvements to enhance AI training data quality.

Provides Tier 1 IT support through ticketing, email, chat, and phone; troubleshoots hardware, software, connectivity, Microsoft 365, VPN, and access issues. Supports employee onboarding and offboarding, account and MFA requests, asset tracking, documentation, escalation, and knowledge-base development. The role also includes cybersecurity cross-training, security incident awareness, ITSM process adherence, and evaluating AI-enabled support automations.

Provides Tier 1 IT support for hardware, software, Microsoft 365, connectivity, VPN, access, and endpoint issues. Supports employee onboarding and offboarding, identity and access requests, asset tracking, documentation, ticket management, and escalation of complex or security-sensitive incidents. The role also includes cybersecurity cross-training, knowledge-base development, AI-enabled workflow automation, and service improvement activities.

Supports the Service Delivery team with ServiceNow platform maintenance, configuration, workflow automation, reporting, ticket lifecycle management, testing, data validation, and documentation. Gains hands-on exposure to ITSM processes and Agile methodologies while collaborating remotely with team members. Requires at least 20 hours weekly, with schedules accommodating school commitments.

Provides Tier 1 and Tier 2 user support for the KDSS platform, serves as the initial contact for user issues, escalates complex problems, engages functional subject-matter experts, runs status calls, and supports system testing, documentation, and technical writing within a Scrum team.

Provides onsite technical support for virtual meeting rooms, conferencing hardware, smartphones, tablets, mobile applications, and collaboration platforms. Responsibilities include setting up and monitoring meetings, troubleshooting devices and audiovisual equipment, training employees, and managing help desk tickets. Requires basic IT or customer service experience, familiarity with Zoom, Teams, or Webex, knowledge of iOS and Android device management, and clear communication skills.

Provides technical support to corporate and broker clients by analyzing data, managing file feeds, auditing relational databases, writing reports, and troubleshooting interfaces. Tests and escalates product defects and data issues to engineering and product teams, supports sprint prioritization, manages Salesforce cases, responds to customer inquiries, and documents knowledgebase solutions. Requires SQL, FTP, data management, advanced Excel, strong communication, and problem-solving skills; finance, equity compensation, and ASC 718 knowledge are preferred.

Administer and support Epicor ERP across multiple manufacturing company instances. Manage users, security, menus, environments, integrations, deployments, ticketing, backups, and system health. Troubleshoot issues, coordinate infrastructure and hosting partners, deploy customizations and reports, support module implementations, maintain documentation, train users, and drive ERP process improvements. The role requires hands-on Epicor administration, SQL and integration skills, manufacturing experience, and knowledge of ITAR and CMMC compliance.

Provides first-line technical support to Neogen customers through phone, email, chat, and other channels. Investigates, troubleshoots, documents, and resolves technical issues; manages cases and escalations; educates customers; maintains knowledge-base content; and identifies recurring issues for product and process improvement. Requires strong communication, organization, customer service, and structured troubleshooting skills, plus basic knowledge of hardware, databases, networks, and Microsoft Windows.

Ensemble is hiring an Analyst II, Technical Services. The provided posting contains company information, benefits, equal opportunity language, U.S. work authorization requirements, and compensation transparency details, but does not specify the role’s responsibilities, required qualifications, technologies, salary range, travel, or clearance requirements.

Provide Tier 1 technical support for PreVeil’s encrypted email and file-sharing platform. Responsibilities include managing customer tickets, resolving account setup and configuration issues, conducting onboarding and training sessions, documenting troubleshooting steps, escalating complex issues, and updating knowledge-base articles. The role requires strong communication, customer service, organization, and familiarity with Windows, macOS, email clients, Zoom, and support ticketing systems.