Top IT Support & Helpdesk Jobs in Charlotte, NC

As a Senior ITSM Process Owner, you will lead and enhance Incident, Problem, and Change Management processes, ensuring IT service reliability and risk reduction through ITIL-aligned practices. You will oversee major incidents, drive process automation, manage metrics, and mentor staff for operational excellence.

The Systems Administrator will manage the Dayforce HCM platform, handle integrations, ensure data integrity, and support system governance. They will also lead implementations, upgrades, and training for internal staff.

Provide operational support for CMDB processes, maintain ServiceNow Discovery, monitor data flows, and manage tool integrations while collaborating with various teams.

The IT Operations Manager is responsible for maintaining the stability and performance of IT services, managing daily operations, leading incident management, ensuring high availability of systems, and overseeing vendor performance. This role emphasizes the development of ITIL-aligned practices and operational excellence in a fast-paced environment supporting 6,000 employees.

Assist in installing Avamar and replicating data from a remote site to a central data center, fine-tune backup jobs, and knowledge transfer. Must work onsite.

The role requires managing production environments and support activities with expertise in .Net, MS SQL, and Windows systems. Must possess strong analytical and communication skills, and work to deadlines in an onsite-offshore model.

The UKG Support Analyst focuses on configuring calculated accruals within the UKG Pro WFM, managing support tickets, and collaborating with HR and IT teams.

Assist in conducting IT training, facilitate student learning, provide performance feedback, and manage administrative tasks related to learner data.

The Senior Associate will support Advisor teams with CRM inquiries, provide training, process user access, assist in data projects, and enhance technology solutions.

Lead the development and execution of IT sourcing strategies, manage supplier relationships, negotiate contracts, and ensure compliance and cost savings while partnering with stakeholders.