Top IT Support & Helpdesk Jobs in Charlotte, NC

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Provide advanced technical support for GitLab deployments in secure U.S. government environments. Investigate logs, system performance, application behavior, and code paths using Linux and GitLab internals; reproduce defects, recommend mitigations, and collaborate with Product, Engineering, and Infrastructure teams. Create documentation, improve support tools and workflows, participate in on-call rotations, and support hiring activities. The role is fully remote but requires U.S. citizenship and work eligibility for federal environments.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Support and administer enterprise messaging and collaboration systems (Outlook, M365, SharePoint, Teams, Exchange, WebEx). Lead resolution of complex technical issues, coordinate deployments, manage user accounts and security, provide training, and collaborate with developers and IT teams to optimize services and documentation. Participate in on-call rotation and after-hours support.

Own and administer the Workday platform, including tenant configuration, business processes, security, integrations, reporting, releases, troubleshooting, and tier-3 support. Lead change control with HR, Finance, and IS stakeholders, manage vendors, document system processes, train support teams, and guide enhancements, upgrades, and go-live activities across a multi-unit organization.

Own and administer the enterprise Workday platform, including tenant configuration, business processes, security, integrations, reporting, releases, troubleshooting, and Tier 3 support. Lead change governance, vendor relationships, system enhancements, documentation, training, and go-live activities while partnering with HR, Finance, and IT leadership to support more than 2,000 users.

Leads resolution of complex and escalated hardware, software, and mobility issues. Performs root cause analysis, identifies service improvements, mentors service desk analysts, maintains troubleshooting documentation, supports onboarding and training, ensures ITSM compliance, and coordinates with infrastructure and application teams on recurring incidents and remediation.

Investigate, triage, troubleshoot, and resolve client support tickets involving enterprise software and configuration issues. Communicate timely resolutions, document troubleshooting actions, escalate defects with reproduction steps, identify resolution delays, and develop processes for recurring issues. The role requires strong analytical and communication skills, knowledge of ticketing workflows, SaaS or on-premise software, APIs, and basic SQL/T-SQL, with optional experience in Dell Boomi, networking tools, and Intapp products.

Supports IT process and systems work through documentation, reporting, analysis, workflow improvements, and exposure to IT operations and system administration. The intern partners with a Systems Engineer, learns internal software platforms, completes a department-level project during a ten-week program, and participates in networking, training, team-building, and final presentations.

Supports IT systems and process-related work by assisting with documentation, reporting, analysis, workflow improvements, and system administration activities. Partners with a Systems Engineer to identify and improve repeatable operational processes. The ten-week internship includes a department-level project, business training, networking, and final presentations. The role is hybrid, based in Charlotte, NC, or Greenville, SC, with 40 hours per week.