Top IT Support & Helpdesk Jobs in Charlotte, NC

Responsible for implementing complex automation systems in diagnostics laboratories, providing technical guidance and troubleshooting support to customers and field teams.

The Systems Administrator supports remote employees by managing user access, onboarding, hardware inventory, and automating processes using various tools, primarily HubSpot and Zapier.

Provide application level support for derivatives, regulatory reporting, and FCM systems. Analyze, resolve issues, and automate support processes.

This role oversees incident management and NOC operations to enhance IT service resilience and operational efficiency, focusing on crisis response, team leadership, and continuous improvement of processes.

As a Senior ITSM Process Owner, you will lead and enhance Incident, Problem, and Change Management processes, ensuring IT service reliability and risk reduction through ITIL-aligned practices. You will oversee major incidents, drive process automation, manage metrics, and mentor staff for operational excellence.

The Systems Administrator will manage the Dayforce HCM platform, handle integrations, ensure data integrity, and support system governance. They will also lead implementations, upgrades, and training for internal staff.

The IT Operations Manager is responsible for maintaining the stability and performance of IT services, managing daily operations, leading incident management, ensuring high availability of systems, and overseeing vendor performance. This role emphasizes the development of ITIL-aligned practices and operational excellence in a fast-paced environment supporting 6,000 employees.

Assist in installing Avamar and replicating data from a remote site to a central data center, fine-tune backup jobs, and knowledge transfer. Must work onsite.

The role requires managing production environments and support activities with expertise in .Net, MS SQL, and Windows systems. Must possess strong analytical and communication skills, and work to deadlines in an onsite-offshore model.

The Operating Engineer ensures efficient operation and maintenance of mechanical, electrical, and plumbing systems, performing preventive maintenance and addressing emergencies.