Top IT Support & Helpdesk Jobs in Charlotte, NC

Run and maintain Zapier's incident program operations: manage incident tooling and on-call systems, build AI-powered automations and dashboards, maintain runbooks and enablement, operate reporting and observability, coordinate cross-functional stakeholders, and drive continuous improvement to keep incident response reliable and scalable.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Provide fast, technically sound support for a B2B SaaS CRM via email, chat, and video. Troubleshoot APIs, integrations, and product issues; document bugs; contribute to documentation; advocate customer feedback to Product and Engineering; and help customers implement scalable workflows and best practices.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Provide in-person, phone, and remote desktop technical support; conduct new hire technology orientations; assist on IT projects; support Office 365, Windows 11, MacOS, mobile platforms, printers, networking, Egnyte, Intune, Zendesk, and related tools.

Lead and transform executive IT support and event services delivering 24/7 high-touch support for senior executives and IT for executive events. Manage global teams, drive SLAs, incident management, event planning and AV readiness, implement operational rhythms, and identify automation/innovation to improve proactive, seamless executive experiences.

Provide technical support and relationship-driven service to assigned clients via phone, email, and ticketing system. Diagnose and resolve software issues, deploy updates, document interactions and SOWs, escalate as needed, and meet support metrics while collaborating with internal teams.

Manage and secure Microsoft cloud and endpoint environments. Administer Entra ID/Azure AD, Microsoft 365 services, Intune, Defender, and Purview. Lead onboarding/licensing, conditional access, device compliance, Autopilot, and patch/update management. Provide Tier 2/3 support, automation via PowerShell/Microsoft Graph, ServiceNow administration, documentation, mentoring, governance, DLP/eDiscovery, and collaborate on cloud modernization and operational improvements.

Provide Tier 1 and Tier 2 IT support and systems administration for Microsoft 365, VDI/EUC, servers, and business applications. Perform routine server maintenance, backups, monitoring, account provisioning, and basic network tasks. Troubleshoot infrastructure and application issues, collaborate with security and engineering teams, maintain IT documentation, and recommend improvements and automation to increase reliability and user productivity.

Lead and own major incident lifecycle and ITSM processes, drive root-cause analysis and problem management, produce executive reporting, ensure ITSM data quality and governance, mentor analysts, support resilience planning, and participate in 24x7 on-call major incident response.