Top IT Support & Helpdesk Jobs in Charlotte, NC

Support daily operation of hosted applications and environments by monitoring production jobs/services, troubleshooting outages, supporting deployments and upgrades, performing QA/regression testing, assisting with backups/restores and disaster recovery, producing operational documentation, and participating in on-call rotations to ensure application stability and reliability.

Provide on-site audio, video and lighting setup, operation, troubleshooting and repair for hospitality events. Create estimates, manage inventories, coordinate resources and budgets, run room audits, perform software upgrades, train staff, and deliver professional client-facing technical support to ensure event success.

Provide Level-2 desktop/laptop and peripheral support, troubleshoot hardware, software, LAN and VPN connectivity, create and maintain system images, coordinate OEM warranty repairs, install/configure approved software, escalate incidents per SLAs, and recommend hardware/software solutions.

Oversee daily help desk operations and liaison with MSP to ensure timely incident resolution. Monitor SLAs, manage escalations, maintain knowledge base, support onboarding/offboarding, coordinate cross-team issue resolution, and drive process improvements and help desk readiness for IT projects.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Own and administer the existing Salesforce environment, including configuration maintenance, user support, troubleshooting, permissions and security, reports and dashboards, data management, and integration support. The role focuses on keeping the Salesforce, Celigo, and NetSuite ecosystem operating smoothly. It requires Salesforce Sales Cloud administration and familiarity with automation, while Celigo or other iPaaS experience and ERP integration background are valuable.

Configure and maintain ServiceNow Discovery, MID Servers, credentials, CMDB structures, CI relationships, reconciliation rules, and CSDM compliance. Troubleshoot discovery issues, integrate external data sources, support Service Mapping, monitor data quality, develop dashboards, and contribute to audits, upgrades, and lifecycle management. Collaborate with architects, infrastructure teams, and application owners to ensure accurate visibility into IT assets and services.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Manages Pulmovant’s enterprise application portfolio, including validated GxP and clinical systems and core IT platforms. Oversees system performance, configuration, compliance, access, documentation, integrations, upgrades, and validation. Partners with Clinical, Regulatory, Quality, Finance, and HR stakeholders, manages vendors and an applications team, and leads continuous improvement, root-cause analysis, and application initiatives. The role also supports AI and machine learning governance, model validation, and responsible data practices.