Top IT Support & Helpdesk Jobs in Charlotte, NC

Provides regional IT infrastructure and application support, including proactive platform maintenance, troubleshooting, network and server support, software deployments, documentation, security escalation, equipment lifecycle tracking, and site refreshes. Supports launches and expansions with up to 30% travel and participates in a regional on-call rotation. Requires strong technical, organizational, communication, and problem-solving skills.

Provides specialized helpdesk support for enterprise AI tools, troubleshooting access, performance, integrations, and outages. Maintains issue documentation, monitors system readiness, validates configurations, supports AI training and tool rollouts, captures user feedback, and contributes to adoption reporting. The role also helps maintain AI governance, security, data management, and support procedures while recommending improvements to user experience and system effectiveness.

Lead administration and technical ownership of SaaS and core business systems, including Google Workspace, Atlassian tools, ITSM platforms, APIs, and middleware. Architect integrations, automate onboarding and offboarding, manage identity and access, support compliance controls, and improve service delivery. Own IT-focused AI initiatives, mentor junior staff, lead projects, and serve as an escalation point between technical teams and business stakeholders.

Leads day-to-day IT operations for a distributed, multi-office organization supporting approximately 850 employees. Oversees help desk, infrastructure, systems administration, security, backups, vendors, budgets, technology projects, AI governance, documentation, and employee training. Partners with senior leadership and business teams on IT strategy, technology roadmaps, compliance, and growth initiatives. Requires hands-on administration of Microsoft cloud and endpoint environments, Windows infrastructure, networking, Azure, security tools, and IT service management platforms.

Twelve-week summer IT internship for current bachelor’s students. Interns may support project management, business analysis, supplier management, infrastructure, and application management. Responsibilities include capturing requirements, designing, testing, and implementing information systems; supporting business process re-engineering; analyzing change impacts; solving complex problems; and partnering with internal customers. The role includes leadership development, networking, and potential post-graduation opportunities.

Provides hands-on onsite desktop and field support across office and factory environments. Performs break/fix, deployments, escalations, incident management, major-incident root-cause analysis, ticket assignment, and issue prevention. Supports laptops, rugged devices, printers, scanners, and conference room A/V equipment. Uses ITSM tools, IT Shop, SCCM, and Nexthink while troubleshooting Windows systems and basic network issues. Maintains SOPs, runbooks, and knowledge articles.

Lead and coordinate daily IT operations, network and infrastructure maintenance, data center and Traffic Operations Center support, vendor management, SLA/KPI monitoring, business continuity and disaster recovery reviews, cybersecurity vulnerability tracking, and SOX-related documentation. Collaborate with internal teams and third-party providers to ensure reliable service, troubleshooting, upgrades, and documentation.

Lead and manage the firm's telecommunications services and team, maintaining the Avaya telephony platform, evaluating UCaaS/cloud PBX options, executing migrations, managing vendors and budgets, ensuring billing accuracy, integrating telephony with collaboration tools, and maintaining compliance, security, and business continuity planning.

The Director of Information Technology will lead enterprise technology strategy, infrastructure, security, compliance, vendors, budgets, and system lifecycle management. The role oversees HIPAA and PCI compliance, AI governance, security operations, disaster recovery, cloud and SaaS environments, and EHR systems. They will also lead clinic technology buildouts, hardware and software lifecycle management, IT operations teams, user support, and service performance metrics. The position requires strategic leadership, cross-functional communication, regulated-industry experience, and strong knowledge of healthcare IT and modern cloud platforms.

Lead on-site Technical Support and RMA/Repair teams, build scalable support and repair processes, monitor KPIs, manage escalations, analyze service trends, partner cross-functionally, and improve repair efficiency and customer satisfaction.