Top IT Support & Helpdesk Jobs in Charlotte, NC

Provide expert-level technical support for VALD's suite of human-measurement products. Diagnose and resolve customer issues via phone and email, liaise with global teams, work with engineering to improve support processes, and deliver timely, high-quality customer service. Full product training provided.

Serve as primary technical authority for Appian BPM operations: install, upgrade, patch, deploy, monitor and correct processes, manage permissions, migrate platforms, troubleshoot servers and applications, and provide ongoing technical support and maintenance.

Provide on-site audio, video and lighting setup, operation, troubleshooting and repair for hospitality events. Create estimates, manage inventories, coordinate resources and budgets, run room audits, perform software upgrades, train staff, and deliver professional client-facing technical support to ensure event success.

Lead and coordinate daily IT operations, network and infrastructure maintenance, data center and Traffic Operations Center support, vendor management, SLA/KPI monitoring, business continuity and disaster recovery reviews, cybersecurity vulnerability tracking, and SOX-related documentation. Collaborate with internal teams and third-party providers to ensure reliable service, troubleshooting, upgrades, and documentation.

Lead Honeywell's premium executive IT support and event services, ensuring 24/7 high-touch coverage, incident and escalation management, event planning and live support, team leadership, process governance, and continuous improvement using metrics, automation, and alignment with Digital Workplace strategy.

Manage and secure AFM's Windows-based network and systems infrastructure. Administer servers, VPNs, firewalls, backups, endpoint protection, Active Directory/Azure AD, and Microsoft 365 services. Perform diagnostics, incident response, vendor collaboration, documentation, and user support to maintain availability and security.

Lead on-site Technical Support and RMA/Repair teams, build scalable support and repair processes, monitor KPIs, manage escalations, analyze service trends, partner cross-functionally, and improve repair efficiency and customer satisfaction.

Provide hands-on support and maintenance for WBTV's server, workstation, and broadcast IT environments. Manage core infrastructure (AD, DHCP, DNS, Group Policy), security tools, LAN/WAN hardware, and virtualization. Lead IT projects from planning through implementation, troubleshoot and document issues, collaborate with corporate and vendors, and participate in flexible/on-call schedules.

Support and administer enterprise messaging and collaboration systems (Outlook, M365, SharePoint, Teams, Exchange, WebEx). Lead resolution of complex technical issues, coordinate deployments, manage user accounts and security, provide training, and collaborate with developers and IT teams to optimize services and documentation. Participate in on-call rotation and after-hours support.

Provide IT support and network administration across ~11 Charlotte locations: maintain servers, Active Directory, backups, security policies, endpoints, phones, POS, vendors, and user support; assist IT Manager with projects and vendor oversight.