Top IT Support & Helpdesk Jobs in Charlotte, NC

As a Technical Support Engineer at Circle, you'll provide world-class support for API-based products, resolve technical issues, and improve customer experiences. You'll engage with customer support tickets, manage escalations, and lead incident management initiatives while collaborating closely with Engineering.

Manage a Technology Operations team, oversee IT services, recommend process improvements, ensure compliance, and mentor staff. Lead initiatives that support infrastructure and business continuity, while managing cost and resource capacity.

The role involves managing and scaling a Technical Support Engineering team, ensuring escalation quality, investigating AI output, and establishing operational rigor while maintaining customer empathy in communication.

The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

As a Customer Systems Administrator, you will manage customer platforms, drive automation, resolve incidents, and maintain documentation to ensure operational reliability and efficiency.

Lead the development and execution of IT sourcing strategies, manage supplier relationships, negotiate contracts, and ensure compliance and cost savings while partnering with stakeholders.

The Systems Administration Intern will assist with Jira administration, support IT systems optimization, troubleshoot user issues, and document processes in IT Service Management.

The IT Manager will oversee finance and HR applications, ensuring stability, compliance, and continuous improvement while managing a team and vendor relationships.

The Information Systems Specialist supports IT systems, hardware, software, and users, managing incidents, training staff, and handling system administration tasks.