Top IT Support & Helpdesk Jobs in Charlotte, NC

As a Technical Support Engineer at Circle, you'll provide world-class support for API-based products, resolve technical issues, and improve customer experiences. You'll engage with customer support tickets, manage escalations, and lead incident management initiatives while collaborating closely with Engineering.

The Associate Cloud Operations Technician will support cloud services delivery, document procedures, and troubleshoot systems while collaborating with Development, Support, and Implementation teams.

The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

As a Customer Systems Administrator, you will manage customer platforms, drive automation, resolve incidents, and maintain documentation to ensure operational reliability and efficiency.

Monitor and support exchange operations during weekends, troubleshoot issues, and communicate with engineers to resolve incidents effectively.

This role provides second-level technical support for desktop environments, focusing on troubleshooting, desktop security, and software support, particularly for Microsoft applications.

Lead the development and execution of IT sourcing strategies, manage supplier relationships, negotiate contracts, and ensure compliance and cost savings while partnering with stakeholders.

The Systems Administration Intern will assist with Jira administration, support IT systems optimization, troubleshoot user issues, and document processes in IT Service Management.

The Information Systems Specialist supports IT systems, hardware, software, and users, managing incidents, training staff, and handling system administration tasks.