Top IT Support & Helpdesk Jobs in Charlotte, NC

Lead an ATM support team to troubleshoot and remediate complex hardware faults, manage escalations and vendor interactions, improve dispatch/processes, meet incident resolution timelines, train and mentor staff, and collaborate with stakeholders to drive ATM network performance and compliance.

Provide first- and second-level operational support and infrastructure solutions for enterprise audio-visual and collaboration systems. Configure, operate, and troubleshoot AV hardware and software for meetings, live and hybrid events, and executive productions. Coordinate event planning, rehearsals, testing, deployment, and post-event optimization while documenting inventories and procedures.

Provide onsite IT support for manufacturing sites: troubleshoot end-user devices, network and application issues, support LAN/WAN/WLAN infrastructure, coordinate incident resolution, perform label printing and shift-based production support, execute site-level IT project tasks, and collaborate with production teams and plant leadership.

Provide technical support and escalation ownership for payroll workflows: investigate and resolve payroll run issues, taxes, benefits, and integrations; advise customers on payroll configuration and compliance; collaborate with Product and Engineering to translate issues into product improvements; proactively identify misconfigurations and recommend process improvements and documentation.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Provide IT support and network administration across ~11 Charlotte locations: maintain servers, Active Directory, backups, security policies, endpoints, phones, POS, vendors, and user support; assist IT Manager with projects and vendor oversight.

Provide user-facing training, consultations, and workshops on campus technology and AI tools; offer day-to-day support and troubleshooting; manage user provisioning and knowledge base content; track usage and feedback; support governance, policy, and cross-team collaboration while developing technical and analytical skills.