Top IT Support & Helpdesk Jobs in Charlotte, NC

Provides enterprise end-user technology support across Windows, macOS, Microsoft 365, mobile devices, printers, VoIP, conferencing systems, cloud services, and business applications. Troubleshoots incidents, administers accounts and endpoints, manages hardware and software lifecycles, maintains asset records and documentation, supports remote offices, and assists with basic network, server, and cloud administration. Promotes cybersecurity and responsible AI usage, coordinates with vendors, and participates in an after-hours on-call rotation.

Serve as senior technical owner for enterprise infrastructure across compute, storage, identity, and cloud. Lead Tier-3 incident resolution and root-cause analysis, champion IaC and automation, administer Azure/Power Platform/Intune/Microsoft 365, partner with Security, support network tasks, author SOPs, and mentor junior admins to ensure production availability, performance, and security.

Administer and maintain enterprise secure file transfer platforms (IBM Sterling suite, Axway), ensure reliable scheduled transfers, perform upgrades/patches, troubleshoot failures, automate workflows and scripting, provide on-call production support, enforce security controls and compliance, and produce documentation and runbooks.

Provide first-level infrastructure support: troubleshoot, deploy, patch, and maintain Windows Server environments, Active Directory, Office 365, virtualization, backups, and networking. Monitor performance, respond to alerts/tickets, support data recovery, participate in on-call rotation, and assist IT projects to ensure secure, reliable systems for clinical and business operations.

Hands-on Senior DBA responsible for application and system database administration of Oracle environments (11g+, RAC, GoldenGate) on Solaris/AIX/Linux. Duties include performance tuning, backup/recovery, physical storage design, security administration, SQL optimization, scripting, and supporting production and non-production databases while collaborating with onshore/offshore teams.

Provide support, buildout, configuration, clustering, troubleshooting, and performance tuning for JBoss EAP 6.2 on RHEL6. Build HA clustered Domain Mode JBoss environments, support WebLogic, and convert applications from WebLogic 11g to JBoss. Experience with Community 7.x/WildFly, Apache, and scripting is beneficial.

Maintain centralized state and LME data sets (e.g., NC-TOPPS, e508), perform internet-based data entry, coordinate data tracking and follow-up with clinical staff, and provide help desk/IS support and parameter file maintenance.

Administer, monitor, tune, install, upgrade, and maintain MicroStrategy clustered Intelligence and Web Server environments on Linux. Troubleshoot issues, analyze logs, run DB queries (Netezza, PostgreSQL), support deployments and CI/CD automation, manage user/group provisioning, capacity planning, and disaster recovery. Communicate with MicroStrategy Tech Support and development teams.

Lead SAP Basis administration and production support in a large SAP environment (on AIX/DB2, HA). Manage Solution Manager, monitoring (SLD/SMD/Wily/CCMS), ChaRM/CTS+, BusinessObjects, BPC, TDMS/BWA, analyze ABAP performance issues, support month-end/on-call/weekend operations, and lead project tasks and documentation.

Administer and support SAS platform including SAS Grid and SPDS, implement metadata-level security, port/integrate SAS with Hadoop, optimize performance, manage installations, backups, connectivity, monitoring, storage and automation, and support migrations and production data loads.