Top IT Support & Helpdesk Jobs in Charlotte, NC

Provide technical support and relationship-driven service to assigned clients via phone, email, and ticketing system. Diagnose and resolve software issues, deploy updates, document interactions and SOWs, escalate as needed, and meet support metrics while collaborating with internal teams.

Manage and secure Microsoft cloud and endpoint environments. Administer Entra ID/Azure AD, Microsoft 365 services, Intune, Defender, and Purview. Lead onboarding/licensing, conditional access, device compliance, Autopilot, and patch/update management. Provide Tier 2/3 support, automation via PowerShell/Microsoft Graph, ServiceNow administration, documentation, mentoring, governance, DLP/eDiscovery, and collaborate on cloud modernization and operational improvements.

Lead and own major incident lifecycle and ITSM processes, drive root-cause analysis and problem management, produce executive reporting, ensure ITSM data quality and governance, mentor analysts, support resilience planning, and participate in 24x7 on-call major incident response.

Provide full-time on-site IT support at a client site: troubleshoot workstations, Office 365/Outlook, AD, connectivity, printers, remote access (Citrix/Terminal Services), coordinate hardware repairs, perform file restores, install new PCs, and communicate resolutions to non-technical users.

Hands-on Senior DBA responsible for application and system database administration of Oracle environments (11g+, RAC, GoldenGate) on Solaris/AIX/Linux. Duties include performance tuning, backup/recovery, physical storage design, security administration, SQL optimization, scripting, and supporting production and non-production databases while collaborating with onshore/offshore teams.

Provide first-level infrastructure support: troubleshoot, deploy, patch, and maintain Windows Server environments, Active Directory, Office 365, virtualization, backups, and networking. Monitor performance, respond to alerts/tickets, support data recovery, participate in on-call rotation, and assist IT projects to ensure secure, reliable systems for clinical and business operations.

Support, maintain, and optimize cloud-hosted servers, Cisco Meraki networking and physical security, and Microsoft 365 services across multi-site distribution locations. Troubleshoot incidents, manage deployments and documentation, coordinate vendors/MSPs, and assist with migrations, upgrades, and new site rollouts.

Provide production application support for GovDeals and AllSurplus, responding to incidents, troubleshooting application/database/integration issues, coordinating incident response, performing root cause analysis, producing post-incident reports, maintaining runbooks, and driving process improvements to maintain service reliability.

Lead endpoint and IT operations across global offices and remote field sites: design zero-touch provisioning, manage Jamf/Intune policies, build fleet monitoring, own software procurement and license optimization, administer Okta and Google Workspace, automate onboarding/offboarding, supervise IT support staff, and collaborate with security, infrastructure, legal, and finance to run reliable, compliant IT for distributed exploration teams.

Provide first-line technical support for ServiceTitan via phone, chat, email and screen-share. Troubleshoot software issues, prevent escalations, craft solutions, and use support tools to resolve customer cases quickly and empathetically.