Top IT Support & Helpdesk Jobs in Charlotte, NC

Manages Pulmovant’s enterprise application portfolio, including validated GxP and clinical systems and core IT platforms. Oversees system performance, configuration, compliance, access, documentation, integrations, upgrades, and validation. Partners with Clinical, Regulatory, Quality, Finance, and HR stakeholders, manages vendors and an applications team, and leads continuous improvement, root-cause analysis, and application initiatives. The role also supports AI and machine learning governance, model validation, and responsible data practices.

Provides remote technical support for Absorb LMS clients through phone, chat, email, and desktop sharing. Responsibilities include troubleshooting, investigating root causes, documenting issues, managing response expectations, researching solutions, and communicating clearly with clients and internal teams. The role requires strong customer service, technical problem-solving, time management, and the ability to explain technical concepts simply.

Provides second-tier technical support for enterprise software customers through phone, web, and email. Diagnoses and resolves application issues, handles increasingly complex escalations, communicates case status, maintains and creates Knowledge Base content, identifies system defects, and advocates for customers. Collaborates with internal teams to resolve problems and improve products and processes. Requires strong communication, organization, independence, and finance/accounting industry knowledge.

IT Analyst Interns apply business analysis, data analysis, visualization, user experience, project management, and product management skills to real IT challenges. They deliver a project outcome during a 12-week program, collaborate with cross-functional teams, complete a group project, and participate in professional development activities. Successful interns may be considered for Boston Scientific’s two-year technology leadership rotational program.

Own end-to-end IT support and administration across identity, collaboration, AI, endpoint, and email platforms. Build AI-assisted triage, self-service, and agentic workflows; manage Claude Enterprise and MCP connectors; administer Jamf and Intune fleets; support onboarding and offboarding automation; oversee access reviews, MFA, phishing reports, and basic incident triage. The role requires strong judgment about automation versus human support, cross-functional ownership, and clear, personal communication.

Provides first-line technical support to Ferguson associates through phone, chat, and self-service channels. Responsibilities include troubleshooting end-user issues, documenting incidents in ticketing systems, using knowledge bases, resolving requests, escalating complex problems, and maintaining strong customer and IT department relationships. The role requires effective communication, critical thinking, multitasking, and familiarity with applications, systems, and support processes.

Provides technical customer support for low- to moderate-complexity cases, incidents, bugs, and feature requests. Responsibilities include troubleshooting, reproducing and diagnosing issues, root cause analysis, ticket and SLA management, customer communication and education, system configuration, documentation, and cross-functional escalation. The role also requires product expertise and proficiency in at least one technical area such as SQL, web technologies, email deliverability, CRM systems, or APIs.

Administer and improve the Salesforce platform by managing configuration changes, flows, metadata, permissions, users, security, data access, integrations, and third-party applications. Gather requirements, implement solutions, support tickets, maintain technical documentation, monitor Salesforce releases, and collaborate across teams in an Agile or Scrumban environment.

Supports Oracle business applications by managing incidents, triaging requests, conducting root-cause analysis, resolving issues, and coordinating escalations with stakeholders, technical teams, and vendors. Analyzes business needs, documents functional and non-functional requirements, supports testing and implementation, monitors system performance, and drives application reliability and process improvements. This remote role requires residency in Arizona and is not eligible for visa sponsorship.

Supports the Microsoft Dynamics 365 environment by troubleshooting user issues, managing access and configuration requests, monitoring Power Automate flows, resolving data and integration problems, documenting business processes, and assisting with testing, UAT, rollouts, and solution documentation.