Top Operations & Support Jobs in Charlotte, NC

The Director of Information Technology will lead enterprise technology strategy, infrastructure, security, compliance, vendors, budgets, and system lifecycle management. The role oversees HIPAA and PCI compliance, AI governance, security operations, disaster recovery, cloud and SaaS environments, and EHR systems. They will also lead clinic technology buildouts, hardware and software lifecycle management, IT operations teams, user support, and service performance metrics. The position requires strategic leadership, cross-functional communication, regulated-industry experience, and strong knowledge of healthcare IT and modern cloud platforms.

Manages office administration and operational support for supportive housing and rapid rehousing programs. Responsibilities include processing invoices and payments, maintaining tenant and rent records, supporting grant management, coordinating events and bus passes, managing the vehicle fleet, assisting with technology and file organization, and producing HMIS, APR, ROI, and compliance reports. The role also provides administrative assistance to staff, tenants, finance, and program directors.

Analyze commercial real estate loan agreements, configure servicing requirements in loan servicing systems, and support new loan and investor onboarding. Coordinate stakeholders, review documents, manage workflows and shared mailboxes, resolve operational exceptions with vendors and offshore teams, and contribute to process improvement, procedure development, compliance initiatives, and special projects.

Responsible for leading WCS support operations, ensuring effective resolution of issues, and providing guidance to the support team.

Lead on-site Technical Support and RMA/Repair teams, build scalable support and repair processes, monitor KPIs, manage escalations, analyze service trends, partner cross-functionally, and improve repair efficiency and customer satisfaction.

The Manager of Transaction Management oversees all real estate transactions, leading a team while managing personal deals, ensuring accuracy and timeliness from contract to closing.

Lead and coach a team of Customer Support Advisors in an in-office call center. Manage daily floor operations, staffing, triage, KPIs, escalations, performance reviews, coaching, and employee resources while supporting complex technical customer issues and fostering a positive team environment.

As an ISCC Auditor, you'll conduct audits to ensure compliance with ISCC standards, analyze data, prepare reports, and collaborate with clients on corrective actions.

Manage two regional law offices overseeing HR (recruiting, onboarding, performance), facility and budget management, vendor services, team leadership, office events, and coordination with national departments; provide on-site support and travel between locations.

Provides administrative support to executive leadership by managing calendars, coordinating meetings, preparing documents, handling communications, maintaining filing systems, arranging travel, tracking expenses, supporting special projects, and protecting confidential information.